Maximus Services, LLC
Administrative Counselor - Remote (Milwaukee, WI)
Maximus Services, LLC, Milwaukee, Wisconsin, United States, 53244
Description & Requirements
Maximus is excited to offer an opportunity for an
Administrative Counselor
to join our dynamic team within the Wisconsin FoodShare Employment and Training (FSET) program. As an Administrative Counselor, you will not only play a vital role but also be the first point of contact in supporting participants on their journey to self-sufficiency through the FSET program.
In this position, you will be responsible for providing administrative support, coordinating services, and assisting with case management activities. Your efforts will directly contribute to helping individuals gain the skills and resources they need to secure employment and achieve their goals.
If you have a passion for making a difference in your community and enjoy working in a supportive and collaborative environment, we'd love to hear from you. Join us in empowering others and making a meaningful impact through the WI FSET program!
Why Maximus?
Competitive Compensation - Quarterly bonuses based on performance included!️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).Recognition Platform - Acknowledge and appreciate outstanding employee contributions.Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.Tuition Reimbursement - Invest in your ongoing education and development.Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.Professional Development Opportunities- Participate in training programs, workshops, and conferences
Essential Duties and Responsibilities:- Assist with providing functional direction and training to staff regarding operational policies and procedures.- Assist the supervisor by responding to inquiries related to various customer service activities.- Participate as necessary in specialized projects, work groups and committees aimed at evaluating project needs, improving services, and implementing new service strategies.- Ensure work area is secure of confidential materials, organized, and fully stocked of appropriate paperwork at the beginning and end of each shift.- Initiate outbound calls and respond to incoming customer calls in order to assist internal and external clients.- Maintain accurate case records for the participant, both hard copy and in computer information systems.- Attend meetings on behalf of the Supervisor when requested.- Conduct unit meetings in the absence of the Supervisor.- Submit reports as directed by management.- Perform other duties as may be assigned by management.
- Scheduling orientation
- Conducting outbound calls
- Attending weekly team Zoom meetings and provide applicable updates
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.- May have additional training or education in area of specialization.- Works on assignments that are routine in nature, with responsibilities easily learned on the job.- Acquires job skills and learns applicable policies and procedures to complete routine tasks.- Able to read, understand & perform assignments within prescribed guidelines.- Communicates routine information in a clear and accurate way with internal & external contacts.
- Basic Microsoft product knowledge
- Attention to detail
- Time management
- Team Player
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Maximus is excited to offer an opportunity for an
Administrative Counselor
to join our dynamic team within the Wisconsin FoodShare Employment and Training (FSET) program. As an Administrative Counselor, you will not only play a vital role but also be the first point of contact in supporting participants on their journey to self-sufficiency through the FSET program.
In this position, you will be responsible for providing administrative support, coordinating services, and assisting with case management activities. Your efforts will directly contribute to helping individuals gain the skills and resources they need to secure employment and achieve their goals.
If you have a passion for making a difference in your community and enjoy working in a supportive and collaborative environment, we'd love to hear from you. Join us in empowering others and making a meaningful impact through the WI FSET program!
Why Maximus?
Competitive Compensation - Quarterly bonuses based on performance included!️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).Recognition Platform - Acknowledge and appreciate outstanding employee contributions.Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.Tuition Reimbursement - Invest in your ongoing education and development.Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.Professional Development Opportunities- Participate in training programs, workshops, and conferences
Essential Duties and Responsibilities:- Assist with providing functional direction and training to staff regarding operational policies and procedures.- Assist the supervisor by responding to inquiries related to various customer service activities.- Participate as necessary in specialized projects, work groups and committees aimed at evaluating project needs, improving services, and implementing new service strategies.- Ensure work area is secure of confidential materials, organized, and fully stocked of appropriate paperwork at the beginning and end of each shift.- Initiate outbound calls and respond to incoming customer calls in order to assist internal and external clients.- Maintain accurate case records for the participant, both hard copy and in computer information systems.- Attend meetings on behalf of the Supervisor when requested.- Conduct unit meetings in the absence of the Supervisor.- Submit reports as directed by management.- Perform other duties as may be assigned by management.
- Scheduling orientation
- Conducting outbound calls
- Attending weekly team Zoom meetings and provide applicable updates
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience.- May have additional training or education in area of specialization.- Works on assignments that are routine in nature, with responsibilities easily learned on the job.- Acquires job skills and learns applicable policies and procedures to complete routine tasks.- Able to read, understand & perform assignments within prescribed guidelines.- Communicates routine information in a clear and accurate way with internal & external contacts.
- Basic Microsoft product knowledge
- Attention to detail
- Time management
- Team Player
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.