Computer Support Technician

Posting Details Position Information Position Type Non Classified Job Title Computer Support Technician Classification Title Computer Support Technician Campus Location ASU Beebe Job Description General Description The Information Technology Services department is seeking to fill (2) positions. The Computer Support Technician must think critically, recognize trends, and communicate effectively with students, faculty, staff, and senior administrators. The Computer Support Technician should possess excellent organizational skills and must be able to prioritize and manage multiple short and long-term projects to meet deadlines. While this position is stationed at the Beebe Campus, the employee will be expected to float between the ASUB campuses (Beebe, Heber Springs, Little Rock Air Force Base, and Searcy) as needs and projects demand. Essential Duties and Responsibilities The Computer Support Technician position is primarily responsible for Smart Classroom Support and Video Conference Technology support on ASUB Campuses/locations. Resolve campus hardware/software issues Monitor the ITS Helpdesk phone line by answering calls, creating tickets, and completing tickets Manage Incident, Request, Problem, Change and Project tasks using the ServiceDesk ITSM platform. Fulfill standard service requests within specified SLA targets. Provide excellent customer service skills including building and maintaining internal/external customer satisfaction. Perform related duties as assigned. Required Qualifications An Associate's degree is preferred in Computer Science or closely related field. Relevant education and experience may substitute for the degree requirement; plus a minimum of one year related experience is required or equivalent combination of education and experience. A valid driver's license in good standing is required due to the this position regularly driving university vehicles. Knowledge of the limitations and use of hardware and software at all ASU- Beebe campuses. Ability to analyze computer system problems or errors efficiently. Ability to read and interpret technical literature and evaluate product a acceptability and/or quality as needed for all ASU-Beebe Campuses. Ability to code and test computer programs and write program documentation and integrate updates. Applies principles of logical thinking to a wide range of intellectual and practical problems. Preferred Qualifications Minimum Salary or Salary Range $28,172 Physical Activities Stand regularly Walk regularly Sit regularly Use hand to finger, handle, or feel regularly Reach with hands and arms occasionally Climb or balance occasionally Stoop, kneel, crouch or crawl occasionally Talk or Hear regularly Taste or smell Physical Exertion Up to 10 pounds regularly Up to 25 pounds frequently Up to 50 pounds occasionally Up to 100 pounds occasionally More than 100 pounds occasionally Vision Requirements Does this position have any special vision requirements? Check all that apply. Close vision, Distance vision, Color vision, Peripheral vision, Depth perception, Ability to adjust focus Posting Detail Information Background Check Statement This position will be subject to a pre-employment criminal, sex-offender registry background check. In cases where pre-determined, an additional financial/credit history/ background check may be required as well. Convictions that have been sealed or legally eradicated and misdemeanor convictions for which probation was completed and the case was dismissed, will be excluded. Disclosure does not constitute an automatic bar to employment. Factors such as dates of the offense, seriousness and nature of the violation, rehabilitation and position applied for will be taken into account. Background Check Requirements Both ASU Beebe EEO Statement Arkansas State University-Beebe shall provide equal opportunity for employment to all persons regardless of race, color, religion, sex, national origin, disability, age, or veteran status, and shall strive to achieve full and equal employment opportunity throughout our campuses for faculty and staff. Our goal is to foster a workplace community where individuals are valued for their diverse backgrounds and differences. Posting Number NC2652014 Open Date 11/11/2024 Close Date Open Until Filled No Special Instructions to Applicants NOTE: If you are a veteran, disabled veteran, or spouse of a deceased veteran and would like Veteran's Preference, we will need to see proof of status in order to grant that. Please see Veteran's Preference section of the application for specific proof. Applicants for this position with ASU-Beebe must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with ASU-Beebe such as H1-B, F-1 (CPT/OPT), TN or any other status. U.S. Department of Labor Know Your Rights https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights-ScreenRdr.pdf Family and Medical Leave Act (FMLA) https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf (English) https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlasp.pdf (Spanish) Employee Polygraph Protection Act https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf