IT Support Technician, Senior

Salary : $50,918.40 - $61,089.60 Annually Location : Bernalillo, NM Job Type: Classified Full Time Job Number: 2024-00120 Division: Information Technology Department: Information Technology Opening Date: 11/07/2024 Closing Date: 11/21/2024 11:59 PM Mountain General Purpose Under general supervision, provides end user helpdesk support on software, hardware, and network resources including PC's, printers, scanners, telephones and voice mail; provides for interoperable communications during emergencies; and performs other duties as assigned. Minimum Qualifications Education and Experience: Associates Degree in Information Technology, Computer Science, or related field and three years of experience working in a Help Desk environment with direct experience performing computer installations and peripherals; technical support, diagnosing and troubleshooting issues, PC, printer/scanner, telephone system repair and maintenance; telephone/voice mail, printing OR an equivalent combination of education and experience. Required Licenses or Certifications: Valid New Mexico driver's license or ability to obtain a valid New Mexico driver's license within 30 days of hire. SC Defensive Driving Course completed within 90 days of hire. Within 9 months of hire, must acquire CJIS - Criminal Justice Information System and must be able to pass CJIS background check. Other licenses or certifications may be required within a specified time period after hire. Other Requirements Additional Requirements: Ability to maintain a valid New Mexico driver's license DESIRED CERTIFICATIONS: MCP (Microsoft Certified Professional) A Certification Network Essential Job Functions Provides timely helpdesk support to end users; responds to and answers service tickets for all IT end user support and network support; documenting results of work; ensuring all calls are logged into the HelpDesk software. Reviews and researches software and hardware solutions; recommends software/hardware solutions; analyzes needs for new hardware or network equipment; and works with IT Director in placing orders for new equipment. Maintains, troubleshoots and repairs computer hardware (PC's, printers, scanners, phones/all peripherals) and software issues; isolates problems and performs repairs; Assists in planning and implementation of new systems; and assists in project development for software and hardware deployments. Trains users in new software, hardware, and telephone equipment when needed or as requested or required. Trains other IT staff on specific areas of knowledge when necessary. Coordinates and works with outside vendors for repairs, quotes, and needs analysis for new systems, parts, and equipment. Sandoval County offers benefits to full-time and part-time employees working 20 hours or more a week including: Health Care, Dental, Vision, Flexible Spending Account, Life Insurance, Long-Term and Short-Term disability insurance, Holiday pay, Vacation and Sick Leave, Deferred Compensation Plan. Sandoval County non-union, non-safety positions are part of the Municipal Plan 2. Contributing 16.55% and employees contributing 3.65% to to the Public Employee Retirement Plan. (PERA) 01 Which of the following best describes your level of education in the related field for this position? No High School Diploma or GED High School Diploma or GED Associates Degree Bachelor's Degree Master's Degree Ph.D./PsyD/Ed.D/M.D./D.O/Doctorate 02 Do you have three (3) years of experience working in a Help Desk environment with direct experience performing computer installations and peripherals; technical support, diagnosing and troubleshooting issues, PC, printer/scanner, telephone system repair and maintenance; telephone/voice mail, printing? Yes No 03 Briefly describe when and where you obtained your experience stated above. 04 I understand that if I do not attach a copy of my High School Diploma/GED Certificate, Degree or transcripts from an accredited institution showing degree conferred/awarded that my application will not be considered. I Understand Required Question