AA2IT
Desktop Support Technician
AA2IT, Erlanger, Kentucky, United States, 41018
Job Summary
We are looking for a Desktop Support Technician in Erlanger, KY for a 3 month contract-to-hire opportunity providing desktop support service.
Qualifications3 - 5+ years of experience supporting PC Hardware and software.Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required.Experience support an engineering and/or manufacturing enterprise environment a huge plusWindows PC Desktop support and imaging experienceHS Diploma or GED, or BS degree preferredGreat customer service skillsCompTIA A+ Certification preferredResponsibilities
Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshesAssure that all tickets requiring follow up work and/or calls receive appropriate attention.Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers siteBack up and burn end user data.Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.Assist Site Leader in the execution of established processes and escalations.Ability to handle multiple projectsExperience working in enterprise environment.
We are looking for a Desktop Support Technician in Erlanger, KY for a 3 month contract-to-hire opportunity providing desktop support service.
Qualifications3 - 5+ years of experience supporting PC Hardware and software.Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required.Experience support an engineering and/or manufacturing enterprise environment a huge plusWindows PC Desktop support and imaging experienceHS Diploma or GED, or BS degree preferredGreat customer service skillsCompTIA A+ Certification preferredResponsibilities
Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshesAssure that all tickets requiring follow up work and/or calls receive appropriate attention.Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers siteBack up and burn end user data.Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.Assist Site Leader in the execution of established processes and escalations.Ability to handle multiple projectsExperience working in enterprise environment.