Carle Health
IT Desktop Engineer
Carle Health, Urbana, Illinois, us, 61803
Overview
The IT Desktop Engineer - Work as a team to document, implement, manage, and support Carle's physical and virtual desktop environments. They automate software deployment, as well as Windows Updates, and third party patches. They also develop, maintain, and provide detailed documentation for imaging and other processes. They work closely with Cybersecurity to implement security standards on the endpoints. They provide third level support on endpoint related issues.Qualifications
EDUCATIONAL REQUIREMENTSAssociate's Degree or Experience in Lieu of Education - Four (4) years of relevant IT experience is valid substitution for the Associates degree.
CERTIFICATION & LICENSURE REQUIREMENTSDriver's License.
SKILLS AND KNOWLEDGEEffective verbal and written communications skills. Ability to communicate effectively with professionals (i.e. physicians, administrators, etc.) as well as non-technical end users, both internal and external to Carle. Ability to work on projects both independently and in a team environment. Ability to troubleshoot issues within all aspects of endpoint management. Ability to deal with a rapid, fast-paced, and changing environment. Ability to manage and deliver multiple project phases at the same time, and balance ongoing operational issues with longer term strategic work.Responsibilities
Maintains the integrity, availability, and uptime of Systems both virtual and physical, to ensure Carle can provide continuous world-class patient care.Develop, implement, maintain, and document physical and virtual endpoint infrastructure systems including endpoint management, patching, encryption, etc.Develop, implement, maintain, and document VDI images and ensure functionality of the pools.Develop, implement, maintain, and document endpoint images in SCCM as well as MDT.Provide documentation to support staff members for deploying images.Ensure image consistency and quality, and provide timely response when imaging issues arise.Develop, implement, maintain, and document group policies and login scripts as required for endpoint configuration and functionality.Develop, implement, maintain, and document application packages to automate software deployment to endpoints.Deploy application packages to endpoints, and/or make available in Software Center as requested.Develop, implement, maintain, and document third party patching systems.Automate third party patch deployments to endpoints.Develop, implement, maintain, and document Microsoft patch management systems.Automate Microsoft patch deployments to endpoints.Develop, implement, maintain, and document monitoring and alerting for all infrastructure systems supported by the IT Desktop Engineers.Obtain and maintain a strong knowledge of various automation, deployment, management, and reporting tools.Keep knowledge current with changing technology.Provide third level support on endpoint issues and serve as a technical resource for IT staff.Document and communicate new and updated procedures and standards developed for the endpoints.Implement endpoint security configurations and procedures as directed by Cybersecurity, Information Security, and Compliance.Work with Customer Support Center, IT Sys Admins, and other relevant staff to develop and maintain standard applications, and operating system configurations.Complete work requests, incidents, and projects in an effective and timely manner.
About Us
Find it here.Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,500 team members in its eight hospitals, physician groups and a variety of healthcare businesses and is recognized as a Great Place to Work. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital and Carle Health Pekin Hospital hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
The IT Desktop Engineer - Work as a team to document, implement, manage, and support Carle's physical and virtual desktop environments. They automate software deployment, as well as Windows Updates, and third party patches. They also develop, maintain, and provide detailed documentation for imaging and other processes. They work closely with Cybersecurity to implement security standards on the endpoints. They provide third level support on endpoint related issues.Qualifications
EDUCATIONAL REQUIREMENTSAssociate's Degree or Experience in Lieu of Education - Four (4) years of relevant IT experience is valid substitution for the Associates degree.
CERTIFICATION & LICENSURE REQUIREMENTSDriver's License.
SKILLS AND KNOWLEDGEEffective verbal and written communications skills. Ability to communicate effectively with professionals (i.e. physicians, administrators, etc.) as well as non-technical end users, both internal and external to Carle. Ability to work on projects both independently and in a team environment. Ability to troubleshoot issues within all aspects of endpoint management. Ability to deal with a rapid, fast-paced, and changing environment. Ability to manage and deliver multiple project phases at the same time, and balance ongoing operational issues with longer term strategic work.Responsibilities
Maintains the integrity, availability, and uptime of Systems both virtual and physical, to ensure Carle can provide continuous world-class patient care.Develop, implement, maintain, and document physical and virtual endpoint infrastructure systems including endpoint management, patching, encryption, etc.Develop, implement, maintain, and document VDI images and ensure functionality of the pools.Develop, implement, maintain, and document endpoint images in SCCM as well as MDT.Provide documentation to support staff members for deploying images.Ensure image consistency and quality, and provide timely response when imaging issues arise.Develop, implement, maintain, and document group policies and login scripts as required for endpoint configuration and functionality.Develop, implement, maintain, and document application packages to automate software deployment to endpoints.Deploy application packages to endpoints, and/or make available in Software Center as requested.Develop, implement, maintain, and document third party patching systems.Automate third party patch deployments to endpoints.Develop, implement, maintain, and document Microsoft patch management systems.Automate Microsoft patch deployments to endpoints.Develop, implement, maintain, and document monitoring and alerting for all infrastructure systems supported by the IT Desktop Engineers.Obtain and maintain a strong knowledge of various automation, deployment, management, and reporting tools.Keep knowledge current with changing technology.Provide third level support on endpoint issues and serve as a technical resource for IT staff.Document and communicate new and updated procedures and standards developed for the endpoints.Implement endpoint security configurations and procedures as directed by Cybersecurity, Information Security, and Compliance.Work with Customer Support Center, IT Sys Admins, and other relevant staff to develop and maintain standard applications, and operating system configurations.Complete work requests, incidents, and projects in an effective and timely manner.
About Us
Find it here.Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all here at Carle Health.Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,500 team members in its eight hospitals, physician groups and a variety of healthcare businesses and is recognized as a Great Place to Work. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital and Carle Health Pekin Hospital hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.