IT Help Desk

Company: TIME Manufacturing Company Job Title: IT Help Desk Work Site Location: Westlake, TX and Haslet, TX About TIME Manufacturing Company: TIME Manufacturing Company is a leading provider of innovative solutions in the manufacturing and distribution of specialized equipment. We focus on delivering the safest, most reliable, and highest-quality bucket trucks, cable placers, digger derricks, and other utility trucks under our Versalift, Ruthmann Reachmaster, Condor, Phoenix, Skybird, BrandFX EverLast Service Bodies and VANTEL brands. For nearly six decades, we have served a variety of industries, including utilities, telecommunications, tree care, and infrastructure maintenance. With a commitment to quality, safety, and efficiency, we design and produce cutting-edge products that serve various industries, including construction, telecommunications, and utilities. We are on the search for a dynamic and experienced IT Help Desk Technician to join our team and contribute to our success. Why Work at TIME Manufacturing Company? At TIME Manufacturing Company, it's not just a job - it's a passion. Our employees collaborate daily to design and manufacture the best aerial lift products and services in the industry. We take pride in creating modern work vehicles that keep the power grid running, maintain public infrastructure, and enhance safety across a variety of industries. If you're passionate about delivering excellence and excited about working with innovative technology, we encourage you to apply. You can read more about our exponential growth here https://www.businesswire.com/news/home/20211203005530/en/H.I.G.-Capital-Completes-Acquisition-of-Time-Manufacturing-Company Read about a recent interview with our CEO here https://www.accessbriefing.com/news/how-to-grow-a-global-specialist/8038205.article Job Summary: TIME Manufacturing Company is seeking a dedicated and customer-oriented IT Help Desk Support Technician to join our IT team. This individual will serve as a primary point of contact for internal technical support requests, providing timely and effective solutions to ensure smooth operations across all departments. The ideal candidate will have a solid foundation in troubleshooting hardware, software, and network issues, with a commitment to delivering high-quality customer service. Key Responsibilities: Act as the first point of contact for IT support requests via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network-related issues in a timely manner, escalating complex problems to higher-level IT staff as needed. Install, configure, and maintain computer systems, printers, and other office equipment. Provide support for Microsoft Office applications, email, and other company-approved software. Assist with the setup and support of mobile devices, including smartphones and tablets. Document all support requests and resolutions in the IT ticketing system, ensuring accurate and up-to-date records. Conduct routine maintenance on IT equipment, such as applying updates, patches, and firmware upgrades. Educate end-users on best practices for system use, data security, and software applications. Collaborate with other IT team members on projects and special initiatives to enhance system reliability and performance. Assist in onboarding and offboarding of employees by setting up and deactivating user accounts, and configuring new equipment as needed. Qualifications: Associate's degree in Information Technology, Computer Science, or a related field preferred; relevant certifications (e.g., CompTIA A, Network, Microsoft certifications) are a plus. 1-2 years of experience in a help desk or technical support role, preferably in a manufacturing or industrial environment. Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic network troubleshooting. Familiarity with ticketing systems and remote support tools. Excellent problem-solving skills with a high degree of attention to detail. Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users. Ability to work independently and manage time effectively in a fast-paced environment. Working Conditions: This is an on-site position working at our corporate offices located in Westlake, TX and at our new Installation Division located close by in Haslet, TX. Requires the ability to move around the facility and lift IT equipment up to 25 pounds. May require occasional after-hours support to address critical issues or perform system maintenance. Core Benefits: Above all, TIME Manufacturing Company is committed to providing our associates with a full spectrum of benefits because we know when you're healthy - physically, financially, and emotionally-you can perform at your best. Our full range of benefits include: Health insurance - medical, prescription drug, dental, and vision plan Life & AD&D Insurance MD Live program 401(k), with a company match Paid holidays and vacation time available Hearing Savings Plan Employee Assistance Program Travel Assistance Life Planning and Legal Resources And more. Join the team at TIME Manufacturing Company and contribute to our mission of providing safe and reliable access equipment solutions to our valued clients TIME Manufacturing Company is an Equal Employment Opportunity/M/F/disability/protected veteran status employer.