Insight Global
Deskside Support Engineer
Insight Global, New York, New York, us, 10261
Job Description
For 30/hr, our client is looking for a Deskside Support Engineer to join their tier 2 team in their NYC location on the trading floor. This role is crucial for providing high-quality support for the flagship office in NY, including C-suite interactions and other employees across locations from London to Stamford. This role involves troubleshooting tickets, new hire onboarding, desktop builds, phone setups, new hire applications, and customer service calls. This engineer will work in a Windows/PC environment, requiring strong Office 365 troubleshooting skills. They also will be in charge of ordering POs and managing the process from order to disposition. The ideal candidate is a proactive thinker with excellent customer service skills, capable of providing high-quality support.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
8+ years of experience in desktop support
- Experience supporting PC computers/laptops, completing tickets related to iPhone issues (predominately Apple and some Android)
- Experience with Group Policy Objects (GPO), scripting, and Azure
- Experience troubleshooting MS Office Suite products (MS O365, MS teams, Excel, Word)
- Experience with working with Intune
- Experience working in a ticketing system (ServiceNow preferred)
Experience with in-person customer service when troubleshooting/completing IT tickets Experience working on trading floor null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
For 30/hr, our client is looking for a Deskside Support Engineer to join their tier 2 team in their NYC location on the trading floor. This role is crucial for providing high-quality support for the flagship office in NY, including C-suite interactions and other employees across locations from London to Stamford. This role involves troubleshooting tickets, new hire onboarding, desktop builds, phone setups, new hire applications, and customer service calls. This engineer will work in a Windows/PC environment, requiring strong Office 365 troubleshooting skills. They also will be in charge of ordering POs and managing the process from order to disposition. The ideal candidate is a proactive thinker with excellent customer service skills, capable of providing high-quality support.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
8+ years of experience in desktop support
- Experience supporting PC computers/laptops, completing tickets related to iPhone issues (predominately Apple and some Android)
- Experience with Group Policy Objects (GPO), scripting, and Azure
- Experience troubleshooting MS Office Suite products (MS O365, MS teams, Excel, Word)
- Experience with working with Intune
- Experience working in a ticketing system (ServiceNow preferred)
Experience with in-person customer service when troubleshooting/completing IT tickets Experience working on trading floor null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.