Educational Testing Service
Client Management - Lead
Educational Testing Service, Princeton, New Jersey, us, 08543
About ETS:
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
Position Summary
The Client Management – Lead acts as an ‘Account Manager’ and provides key client contact on higher revenue/higher risk contracts. In the case of very large contracts, this role serves as the key client contact for an end-to-end process associated with contract and is accountable for strategic interfaces with the client.
Responsibilities
Client Relationship Management
Ensure effective resolution of all customer escalated issues
Establish clear and realistic agreements with client in regard to contract scope, schedules, deliverables
Ensure consistent ‘one voice of ETS’ communication to client
Contract Mgmt./Change Requests
Effectively renegotiates change requests
Business Development
Educate ETS (Product Management and FCEs) on future capabilities required by client
Financial Management
Contribute to RFP (Request for Proposal) process
Negotiate to minimize negative financial impact of change requests on margins.
Adhere to ethical standards and comply with the laws and regulations applicable to your job function.
Education
Bachelor’s degree required.
Advanced degree in Education, Education Measurement, Product Content or a relevant combination of education and experience is preferred.
Relevant Years of Experience Required:
6+ years of experience in Account Management in Publishing, Education related fields, Sales & Marketing, Business Development.
#LI-NK1
#LI-REMOTE
ETS believes in a Total Rewards philosophy for our employees, and they include:
Health, Vision, Dental insurance plans to choose from
Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
Generous PTO and vacation time to balance your work and life
Additional 8 hours of PTO for volunteer work
Retirement plan (401(a)) and traditional Roth (403b) with company contribution
Commuter Benefits, Pet Insurance, 1 year subscription to Calm App
ETS is mission driven and action oriented
Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.
ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
Position Summary
The Client Management – Lead acts as an ‘Account Manager’ and provides key client contact on higher revenue/higher risk contracts. In the case of very large contracts, this role serves as the key client contact for an end-to-end process associated with contract and is accountable for strategic interfaces with the client.
Responsibilities
Client Relationship Management
Ensure effective resolution of all customer escalated issues
Establish clear and realistic agreements with client in regard to contract scope, schedules, deliverables
Ensure consistent ‘one voice of ETS’ communication to client
Contract Mgmt./Change Requests
Effectively renegotiates change requests
Business Development
Educate ETS (Product Management and FCEs) on future capabilities required by client
Financial Management
Contribute to RFP (Request for Proposal) process
Negotiate to minimize negative financial impact of change requests on margins.
Adhere to ethical standards and comply with the laws and regulations applicable to your job function.
Education
Bachelor’s degree required.
Advanced degree in Education, Education Measurement, Product Content or a relevant combination of education and experience is preferred.
Relevant Years of Experience Required:
6+ years of experience in Account Management in Publishing, Education related fields, Sales & Marketing, Business Development.
#LI-NK1
#LI-REMOTE
ETS believes in a Total Rewards philosophy for our employees, and they include:
Health, Vision, Dental insurance plans to choose from
Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
Generous PTO and vacation time to balance your work and life
Additional 8 hours of PTO for volunteer work
Retirement plan (401(a)) and traditional Roth (403b) with company contribution
Commuter Benefits, Pet Insurance, 1 year subscription to Calm App
ETS is mission driven and action oriented
Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.
ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.