TEKsystems
Desktop Support
TEKsystems, Augusta, Maine, us, 04338
Description:
Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
Make recommendations on functional and technical improvements to the environment.
Participate in performance and volume analysis and design.
Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
Provide accurate and complete answers to general use and environment questions in a timely manner.
Serve as the point of contact for technology support and services.
Serve as the point of integration between the business functions of the department and the technology requirements of the department.
Provide desktop computer support.
Serve as a point of contact for communication and coordination of service outages.
Attend and participate in bi-weekly team and problem review meetings.
Manage the retirement and disposal of obsolete or broken computer equipment.
Coordinate the procurement and installation of new computer hardware and software.
Coordinate virus protection software programs within departments.
Understand the installation of software patches and upgrades.
Provide input to training and/or documentation materials regarding latest technical and functional design changes.
Ensure that all work is documented for future reference.
Follow quality standards.
Ensure effective and reliable backups are being performed.
Proactively address customer needs.
Communicate accurate and useful status updates.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;
Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
Develop and conduct various training and instruction for system users.
Identify utilization patterns and their effect on operation/system availability and performance expectations.
Ability to work in a team environment.
Strong communication skills; both written and spoken
Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
Make recommendations on functional and technical improvements to the environment.
Participate in performance and volume analysis and design.
Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
Provide accurate and complete answers to general use and environment questions in a timely manner.
Serve as the point of contact for technology support and services.
Serve as the point of integration between the business functions of the department and the technology requirements of the department.
Provide desktop computer support
Serve as a point of contact for communication and coordination of service outages
Attend and participate in bi-weekly team and problem review meetings
Manage the retirement and disposal of obsolete or computer equipment.
Skills:
Desktop, Desktop Support, Customer Service, Inventory Control, Inventory
Benefits:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
Make recommendations on functional and technical improvements to the environment.
Participate in performance and volume analysis and design.
Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
Provide accurate and complete answers to general use and environment questions in a timely manner.
Serve as the point of contact for technology support and services.
Serve as the point of integration between the business functions of the department and the technology requirements of the department.
Provide desktop computer support.
Serve as a point of contact for communication and coordination of service outages.
Attend and participate in bi-weekly team and problem review meetings.
Manage the retirement and disposal of obsolete or broken computer equipment.
Coordinate the procurement and installation of new computer hardware and software.
Coordinate virus protection software programs within departments.
Understand the installation of software patches and upgrades.
Provide input to training and/or documentation materials regarding latest technical and functional design changes.
Ensure that all work is documented for future reference.
Follow quality standards.
Ensure effective and reliable backups are being performed.
Proactively address customer needs.
Communicate accurate and useful status updates.
Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;
Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
Develop and conduct various training and instruction for system users.
Identify utilization patterns and their effect on operation/system availability and performance expectations.
Ability to work in a team environment.
Strong communication skills; both written and spoken
Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
Make recommendations on functional and technical improvements to the environment.
Participate in performance and volume analysis and design.
Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
Provide accurate and complete answers to general use and environment questions in a timely manner.
Serve as the point of contact for technology support and services.
Serve as the point of integration between the business functions of the department and the technology requirements of the department.
Provide desktop computer support
Serve as a point of contact for communication and coordination of service outages
Attend and participate in bi-weekly team and problem review meetings
Manage the retirement and disposal of obsolete or computer equipment.
Skills:
Desktop, Desktop Support, Customer Service, Inventory Control, Inventory
Benefits:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.