SMA Technologies
Automation Consultant
SMA Technologies, Houston, Texas, United States, 77246
Our Mission - Why We Need You
Founded in 1980, SMA Technologies specializes in automation and analytics software solutions. As we grow, we are looking for a determined and collaborative Automation Consultant to engage with clients and implement/configure SMA software products in ways that provide immediate and measurable value to our customers.
Objectives - The Problems You'll Solve
As an Automation Consultant, you will be providing software implementation, business consulting and training services, either remotely or onsite at customer locations. You will work closely in collaboration with our customers to deliver best-in-class implementation experiences! Throughout our customer onboarding experience, you will advise, implement and apply SMA platform and workflow automation best practices to ensure our customers maximize the full value of what OpCon offers.
How You'll Get There
In your first month, your goal is to onboard and become acquainted with the Consulting Services ("CS") team environment. You willMeet your manager and CS team members, and begin participating in team gatheringsTake part in our OpCon Basic training class and begin to understand the skills necessary to work with our flagship product known as OpConPartner with another Automation Consultant to learn how the CS team operatesInstall OpCon and other software solutions on your local environment and begin to familiarize yourself with its features and capabilitiesShadow other Automation Consultants and learn how we interact with customers and deliver SMA consulting services in customer environmentsPopulate our skills matrix with your knowledge and experience so we are best able to match you to new projects and opportunitiesWork with your manager to set your objectives for your first year at SMAShadow a Managed Automation Services Engineer learning common ways to administer, configure, and troubleshoot OpConMeet with a representative of our Customer Success team to learn how we serve our customers and sell professional servicesMeet with a representative of our Customer Support team to learn how we support our customers and learn how we differentiate between support and servicesIn your first 3 months, your goal is to onboard and become a contributing member of the Consulting Services team. You will
Complete our OpCon Advanced training class and begin mastering your skills with our flagship OpCon productShadow another Automation Consultants and learn how to upgrade an existing customer's OpCon environmentBe shadowed and mentored by another Automation Consultant as YOU upgrade a customer's OpCon environmentTake on your first solo OpCon customer upgrade projectBegin contributing to the team by handling assigned requests for professional servicesShadow other Automation Consultants and learn how to implement OpCon for a customer either in our Cloud or on their on-premises environmentIn your first 6 months, begin to deliver projects for our customers. You will
Upgrade customers' existing OpCon environments so they can take advantage of new featuresBe shadowed and mentored by another Automation Consultant as YOU implement OpCon for a new customerTake on your first solo OpCon customer implementationContinue to expand your knowledge of your vertical market focus areaProvide automation consulting services for assigned opportunitiesBegin to learn other SMA products, modules, and services to increase your engagement and drive automation furtherIn your first 12 months, expand your automation knowledge and begin supporting other teams. You will
Lead customer projects identifying and implementing new automation opportunitiesAssist in maintaining CS documentation as needed to ensure the successful delivery of services offerings, such as implementation and configuration guides, project prerequisites and preparation questionnairesBegin to assist in resolving MAS Cases as assignedParticipate in internal projects as assignedSupport your CS teammates by sharing tips, tricks, lessons learned, challenges faced, etc. via our collaboration tools and in team meetingsSupport the Product team by identifying bugs, design flaws, or beneficial enhancements to OpCon and related products and servicesCompetencies - What we're looking for
Problem Solving
- you love to dig into complex technical challenges and break them down into much smaller, individual processes or tasks that you can easily follow to identify where the problem exists. You are determined and don't give up until the problem is solved.
Process Improvement
- you are always looking to make processes more efficient, whether it's the way we work internally or how our customers run their automation.
Technical Acumen
- you are tech savvy in broad areas of Windows/Unix/IBMi administration, have experience implementing in various database environments, and familiar with Azure Cloud. You know well how to extract data via advanced queries, and are proficient writing scripts in BASH/PowerShell/SQL, and performing network/security related management.
Organization
- you prioritize and organize assignments and are comfortable navigating through competing priorities for concurrent projects, customer cases and requests for work. Being able to stay organized and on top of these items is a key to success!
Customer Service
- you communicate effectively with customers to understand pain points and provide solutions to alleviate those pain points. This is a customer-facing role where you are responsible for their success with our products. We want to deliver exceptional customer experiences and valuable business outcomes!
Accountable
- you do what you say you will and aren't afraid to own your mistakes. You take the lead but are willing to ask for help. You aren't afraid to commit to deadlines and will go the extra mile to make sure you deliver on what you've signed up for.
Collaborative (Core Value)
- You collaborate with individuals of various skillsets and job titles across different projects to keep both external and internal customers happy. The Consulting Services team works with our products as much as anyone in the company - your feedback will be invaluable to our product team!
What's in it for you?
At SMA, we pride ourselves on ensuring that our employees are taken care of and that you have what you need to succeed in and out of work. In addition to competitive compensation, we provide:
A remote first environment - Work from wherever you are comfortable. If you happen to live or be near Houston, feel free to come into our Lifetime Work space if you'd like. The choice is yours!All the gear you need to be successful, including your choice of Mac or Dell Laptop, $100/month phone + internet reimbursement, monitors and gear to get yourself started plus a one-time $250 stipend to purchase any extras.100% Company paid health, dental, vision, LTD, AD&D and basic life insurance for you and your immediate family, plus a $1,800 per year company funded HSA account, plus paid maternity/paternity leave.Generous PTO and flexible working hours to accommodate a great work/life balance.$2,500 annual Professional Development stipend to help you develop your skills.
How We Work - Our Core Values
Be Collaborative -
Our team is at our best when we are learning, growing, and working together to achieve the best results for our customers and team members.
Be Determined -
Our tenacity comes from our strength of character. We are scrappy, determined, resourceful, and relentless in our approach to serve our clients and partners. We are willing to fight for what is right and are proactive in seeking solutions. We are determined and will not quit.
Be Authentic -
We understand that every person is different; and we value each difference. We expect our employees to bring their whole selves to work and to be true to who they are. We respect ourselves, and we respect others. We are open and vulnerable, allowing others to truly see us.
Be Kind -
We know that kindness is an underappreciated value in today's world. But we celebrate it. Kindness is not just limited to gentle speaking and nice words. We care about our customers, and we care about each other enough to be willing to have difficult conversations when needed.
Work Environment and Physical Requirements
Work primarily in a climate-controlled environment with minimal safety/health hazard potential. High level of stress. Sedentary, sitting, walking, infrequent lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use.
Physical Activity
Frequency
Sitting 85%
Walking 15%
Crouching/Bending/Stooping 1%
Reaching 1%
Grasping 1%
Pushing/Pulling 1%
Near Vision 85%
Far Vision 15%
Hearing 100%
Speaking 75%
Lifting/Carrying - up to 10 lbs. 1%
Lifting/Carrying - up to 25 lbs. 1%
Lifting/Carrying - up to 50 lbs. 1%
AAP/EEO
Unisoft International, Inc. dba Software Management Associates provides Equal Employment Opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, or veteran status. This policy applies to all terms and conditions of employment including recruiting, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 281-348-9606 or recruiting@smatechnologies.com for assistance.
Founded in 1980, SMA Technologies specializes in automation and analytics software solutions. As we grow, we are looking for a determined and collaborative Automation Consultant to engage with clients and implement/configure SMA software products in ways that provide immediate and measurable value to our customers.
Objectives - The Problems You'll Solve
As an Automation Consultant, you will be providing software implementation, business consulting and training services, either remotely or onsite at customer locations. You will work closely in collaboration with our customers to deliver best-in-class implementation experiences! Throughout our customer onboarding experience, you will advise, implement and apply SMA platform and workflow automation best practices to ensure our customers maximize the full value of what OpCon offers.
How You'll Get There
In your first month, your goal is to onboard and become acquainted with the Consulting Services ("CS") team environment. You willMeet your manager and CS team members, and begin participating in team gatheringsTake part in our OpCon Basic training class and begin to understand the skills necessary to work with our flagship product known as OpConPartner with another Automation Consultant to learn how the CS team operatesInstall OpCon and other software solutions on your local environment and begin to familiarize yourself with its features and capabilitiesShadow other Automation Consultants and learn how we interact with customers and deliver SMA consulting services in customer environmentsPopulate our skills matrix with your knowledge and experience so we are best able to match you to new projects and opportunitiesWork with your manager to set your objectives for your first year at SMAShadow a Managed Automation Services Engineer learning common ways to administer, configure, and troubleshoot OpConMeet with a representative of our Customer Success team to learn how we serve our customers and sell professional servicesMeet with a representative of our Customer Support team to learn how we support our customers and learn how we differentiate between support and servicesIn your first 3 months, your goal is to onboard and become a contributing member of the Consulting Services team. You will
Complete our OpCon Advanced training class and begin mastering your skills with our flagship OpCon productShadow another Automation Consultants and learn how to upgrade an existing customer's OpCon environmentBe shadowed and mentored by another Automation Consultant as YOU upgrade a customer's OpCon environmentTake on your first solo OpCon customer upgrade projectBegin contributing to the team by handling assigned requests for professional servicesShadow other Automation Consultants and learn how to implement OpCon for a customer either in our Cloud or on their on-premises environmentIn your first 6 months, begin to deliver projects for our customers. You will
Upgrade customers' existing OpCon environments so they can take advantage of new featuresBe shadowed and mentored by another Automation Consultant as YOU implement OpCon for a new customerTake on your first solo OpCon customer implementationContinue to expand your knowledge of your vertical market focus areaProvide automation consulting services for assigned opportunitiesBegin to learn other SMA products, modules, and services to increase your engagement and drive automation furtherIn your first 12 months, expand your automation knowledge and begin supporting other teams. You will
Lead customer projects identifying and implementing new automation opportunitiesAssist in maintaining CS documentation as needed to ensure the successful delivery of services offerings, such as implementation and configuration guides, project prerequisites and preparation questionnairesBegin to assist in resolving MAS Cases as assignedParticipate in internal projects as assignedSupport your CS teammates by sharing tips, tricks, lessons learned, challenges faced, etc. via our collaboration tools and in team meetingsSupport the Product team by identifying bugs, design flaws, or beneficial enhancements to OpCon and related products and servicesCompetencies - What we're looking for
Problem Solving
- you love to dig into complex technical challenges and break them down into much smaller, individual processes or tasks that you can easily follow to identify where the problem exists. You are determined and don't give up until the problem is solved.
Process Improvement
- you are always looking to make processes more efficient, whether it's the way we work internally or how our customers run their automation.
Technical Acumen
- you are tech savvy in broad areas of Windows/Unix/IBMi administration, have experience implementing in various database environments, and familiar with Azure Cloud. You know well how to extract data via advanced queries, and are proficient writing scripts in BASH/PowerShell/SQL, and performing network/security related management.
Organization
- you prioritize and organize assignments and are comfortable navigating through competing priorities for concurrent projects, customer cases and requests for work. Being able to stay organized and on top of these items is a key to success!
Customer Service
- you communicate effectively with customers to understand pain points and provide solutions to alleviate those pain points. This is a customer-facing role where you are responsible for their success with our products. We want to deliver exceptional customer experiences and valuable business outcomes!
Accountable
- you do what you say you will and aren't afraid to own your mistakes. You take the lead but are willing to ask for help. You aren't afraid to commit to deadlines and will go the extra mile to make sure you deliver on what you've signed up for.
Collaborative (Core Value)
- You collaborate with individuals of various skillsets and job titles across different projects to keep both external and internal customers happy. The Consulting Services team works with our products as much as anyone in the company - your feedback will be invaluable to our product team!
What's in it for you?
At SMA, we pride ourselves on ensuring that our employees are taken care of and that you have what you need to succeed in and out of work. In addition to competitive compensation, we provide:
A remote first environment - Work from wherever you are comfortable. If you happen to live or be near Houston, feel free to come into our Lifetime Work space if you'd like. The choice is yours!All the gear you need to be successful, including your choice of Mac or Dell Laptop, $100/month phone + internet reimbursement, monitors and gear to get yourself started plus a one-time $250 stipend to purchase any extras.100% Company paid health, dental, vision, LTD, AD&D and basic life insurance for you and your immediate family, plus a $1,800 per year company funded HSA account, plus paid maternity/paternity leave.Generous PTO and flexible working hours to accommodate a great work/life balance.$2,500 annual Professional Development stipend to help you develop your skills.
How We Work - Our Core Values
Be Collaborative -
Our team is at our best when we are learning, growing, and working together to achieve the best results for our customers and team members.
Be Determined -
Our tenacity comes from our strength of character. We are scrappy, determined, resourceful, and relentless in our approach to serve our clients and partners. We are willing to fight for what is right and are proactive in seeking solutions. We are determined and will not quit.
Be Authentic -
We understand that every person is different; and we value each difference. We expect our employees to bring their whole selves to work and to be true to who they are. We respect ourselves, and we respect others. We are open and vulnerable, allowing others to truly see us.
Be Kind -
We know that kindness is an underappreciated value in today's world. But we celebrate it. Kindness is not just limited to gentle speaking and nice words. We care about our customers, and we care about each other enough to be willing to have difficult conversations when needed.
Work Environment and Physical Requirements
Work primarily in a climate-controlled environment with minimal safety/health hazard potential. High level of stress. Sedentary, sitting, walking, infrequent lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use.
Physical Activity
Frequency
Sitting 85%
Walking 15%
Crouching/Bending/Stooping 1%
Reaching 1%
Grasping 1%
Pushing/Pulling 1%
Near Vision 85%
Far Vision 15%
Hearing 100%
Speaking 75%
Lifting/Carrying - up to 10 lbs. 1%
Lifting/Carrying - up to 25 lbs. 1%
Lifting/Carrying - up to 50 lbs. 1%
AAP/EEO
Unisoft International, Inc. dba Software Management Associates provides Equal Employment Opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, or veteran status. This policy applies to all terms and conditions of employment including recruiting, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 281-348-9606 or recruiting@smatechnologies.com for assistance.