Genesys Cloud Services, Inc.
Principal SaaS Architect
Genesys Cloud Services, Inc., Baltimore, Maryland, United States, 21276
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Summary of Work:The Genesys Innovations team builds solutions that enable our customers to get more value from their Genesys platforms. The Innovations team's primary job is to build new, innovative applications using AI with the goal of helping our customers effectively and efficiently deliver experience as a service (XaaS).As one of the Lead Software Architects and Engineers on the Genesys Innovations Team, you will be responsible for leading and participating in the entire solution development and delivery life cycle from ideation, design, architecture, development, testing, and delivery of sophisticated, cloud native solutions that deliver strong ROI for our customers.What You'll Do:Define, Design and Deliver various Innovation Solutions and products with Genesys Cloud.End to end architecture and engineering for product development, aligning to the emerging products we build on our team.Serve as a thought leader and trusted advisor to clients on how these products can produce strategic and tactical improvement of the business results.Lead the integration of cloud, digital, data, and security architectures into Genesys Cloud ecosystems.Provide architecture governance throughout the project lifecycle, ensuring adherence to best practices, risk management, and compliance requirements.Lead the development and implementation of enterprise-wide technology solutions, including application architecture, infrastructure design, and data integration.Drive innovation by advising on the adoption of emerging technologies such as AI/ML, cloud computing, IoT, blockchain, etc.Oversee multiple SaaS projects simultaneously, ensuring successful execution within time, budget, and scope.Manage project risks and ensure the architecture aligns with both business requirements and IT capabilities.Provide leadership in developing architecture competency within the team, enabling them to deliver quality solutions.Collaborate with internal teams, partners and leaders to ensure smooth delivery of software innovation projects.What You'll Bring:10+ years of experience in Cloud Solutions Architecture, Software Engineering, or IT consulting, with a focus on leading large, transformative engagements; specifically, within the contact center space.Deep rooted expertise solutioning and delivering innovative work within the Genesys Cloud Ecosystem (Architect Flows, Data Actions and APIs).Documented work building and implementing AI based solutions specifically within AWS and Google.Strong understanding of cloud platforms, digital ecosystems, data architectures, and cybersecurity frameworks.Excellent client-facing and leadership skills, with a strong track record of managing executive-level relationships.Demonstrated success in leading cross-functional teams and managing large-scale transformation initiatives.Knowledge of Kubernetes, Go, Node.js, TypeScript, and/or Python.Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field or equivalent experience.Excellent consultative and communication skills.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$144,650.00 - $283,850.00Location:
Virtual, WFH Opportunity, US-BasedBenefits:Medical, Dental, and Vision Insurance.Telehealth coverage.Flexible work schedules and work from home opportunities.Development and career growth opportunities.Open Time Off in addition to 10 paid holidays.401(k) matching program.Adoption Assistance.Fertility treatments.More details about our company benefits can be found at the following link:
https://mygenesysbenefits.comAbout Genesys:Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit
www.genesys.com .Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to
HR@genesys.com . You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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Virtual, WFH Opportunity, US-BasedBenefits:Medical, Dental, and Vision Insurance.Telehealth coverage.Flexible work schedules and work from home opportunities.Development and career growth opportunities.Open Time Off in addition to 10 paid holidays.401(k) matching program.Adoption Assistance.Fertility treatments.More details about our company benefits can be found at the following link:
https://mygenesysbenefits.comAbout Genesys:Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit
www.genesys.com .Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to
HR@genesys.com . You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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