Resource Logistics
Servicenow Developer (L3)
Resource Logistics, San Francisco, California, United States, 94199
JD:
Minimum 5-7 years' experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 12-15 years is desired.Must have worked on Web Services Integration (SOAP, REST)Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisionsServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well.Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM Platforms and Third-Party toolsSystem/Process Automation (Orchestration) experienceExperience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XMLExcellent communication skillsUnderstanding of ITIL framework.Job Description:
Adapts existing methods and procedures to create possible solutions to complex requirements.Lead and enrich the team of 5-7 or more technical resources.Uses considerable judgment to determine solution on complex problems.Must be able to manage multiple small to large scale projects on Service NowDuties may include:
Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrationsObtain and analyze business requirements and document technical solutionsDevelop, design and rollout new application modules, workflows and catalog requestsReseClienth new functionality and recommend solutions that deliver customer valueProvide escalated support on technical issues to team members who are working service now implementationsCandidates should demonstrate experience in the following areas:
Design and delivery of complex technical solutions based on the ServiceNow platformLeadership skills in technical initiativesGenerating detailed documentationCommunications that clearly articulate solutions and the ability to perform demonstrations.Preferred Skills:
Experience implementing systems using the Agile/Scrum methodologyExperienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system designITIL certification is a plusServiceNow certifications such as CSA, CIS and CAD are must, Preferred certifications may include CTA/CMAUnderstanding of RDBMS, Infrastructure components, Cloud Management (Clienture, AWS) etc is desired
Minimum 5-7 years' experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 12-15 years is desired.Must have worked on Web Services Integration (SOAP, REST)Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisionsServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well.Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM Platforms and Third-Party toolsSystem/Process Automation (Orchestration) experienceExperience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XMLExcellent communication skillsUnderstanding of ITIL framework.Job Description:
Adapts existing methods and procedures to create possible solutions to complex requirements.Lead and enrich the team of 5-7 or more technical resources.Uses considerable judgment to determine solution on complex problems.Must be able to manage multiple small to large scale projects on Service NowDuties may include:
Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrationsObtain and analyze business requirements and document technical solutionsDevelop, design and rollout new application modules, workflows and catalog requestsReseClienth new functionality and recommend solutions that deliver customer valueProvide escalated support on technical issues to team members who are working service now implementationsCandidates should demonstrate experience in the following areas:
Design and delivery of complex technical solutions based on the ServiceNow platformLeadership skills in technical initiativesGenerating detailed documentationCommunications that clearly articulate solutions and the ability to perform demonstrations.Preferred Skills:
Experience implementing systems using the Agile/Scrum methodologyExperienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system designITIL certification is a plusServiceNow certifications such as CSA, CIS and CAD are must, Preferred certifications may include CTA/CMAUnderstanding of RDBMS, Infrastructure components, Cloud Management (Clienture, AWS) etc is desired