State of Alaska
AMHS Dispatcher
State of Alaska, Ketchikan, AK, United States
Salary: $27.57 Hourly
Location : Ketchikan, AK
Job Type: Full Time
Job Number: 47976
Department: Transportation and Public Facilities
Division: Marine Highway System (Shoreside)
Opening Date: 11/12/2024
Closing Date: 11/26/2024 5:00 PM Alaska
Division: Alaska Marine Highway System
Position Open To: Alaska Residents Only
Bargaining Unit: Confidential Unit
Range: 15
Job Description
ATTENTION ALL ALASKA RESIDENTS!
The Department of Transportation and Public Facilities (DOT&PF) Alaska Marine Highway System is looking for a Dispatcher to help us Keep Alaska Moving!
What you will be doing:
Are you a skilled communicator with a passion for Alaska and connecting communities? Do you possess exceptional organizational abilities and a keen eye for detail? We are seeking a highly motivated AMHS Dispatcher to join our team and play a pivotal role in supporting the operations of our Alaska Marine Highway System (AMHS).
Our Dispatchers work in a team-oriented, fast-paced environment. They are responsible for scheduling and dispatching licensed and unlicensed employees on our vessels, assisting staff with various questions, and will serve as a resource for collective bargaining agreements.
Our organization, mission, and culture:
The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.
The benefits of joining our team:
Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder.
The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information: .
The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment, decision-making, and a strong ethical and professional conduct history.
The working environment you can expect:
This is a shoreside office position. If filled in Ketchikan, the position will be located at the AMHS Headquarters, 7037 North Tongass Highway in Ketchikan.
Southeast Alaska is a land of snow-capped mountains, the Pacific Ocean, and the largest national forest in the United States (Tongass). Old-growth trees in a temperate rain forest create clean air and clean water, as well as many opportunities for adventure. The local trails offer endless choices for getting into the woods or climbing mountains. Water-lovers enjoy ocean boating, diving, paddle boarding, and even surfing. There are rivers for white-water rafting and lakes, ocean and rivers for fishing. Locals and visitors avail themselves of the many cabins and camping options in and around Juneau. Winter brings a host of nordic and back country skiing possibilities. Southeast Alaska has an amazing array of cultural opportunities. Folk Festivals, Jazz and Classics, and Symphony bring a variety of world-class music every year. There are museums, professional theaters, and many art galleries. All of these things contribute to a quality of life that is highly prized by those who live in Southeast Alaska.
Who we are looking for:
To be successful in this position, a candidate will need to possess the following knowledge, skills, and abilities:
Graduation from high school or the equivalent and one year of advanced clerical experience equivalent to a Human Resource Assistant, Administrative Clerk 3 or Accounting Clerk 2 with the State of Alaska.
Substitution:
One year of postsecondary education (32 semester hours or 48 quarter hours equal 1 year) from an accredited college or university in any field may substitute for the required experience.
Special Note:
High school graduation "equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course of 480 class hours (16 weeks at 30 hours per week); 3) six months of work experience performing duties related to office or clerical support; 4) twelve months of work experience involving some routine tasks related to office or clerical support; 5) highest grade of school completed plus any kind of work experience which totals 12 years; or 6) acceptance in full standing by an accredited college or university.
Additional Required Information
At time of interview applicants are requested to submit:
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
NOTE:Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or(907)465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Contact Information
For specific information in reference to the position please contact the hiring manager at:
Hiring Manager: Anthony Karvelas, Marine Transportation Service Manager
Phone: (907) 228-7252
Email:
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)
Insurance BenefitsThe following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Optional Insurance BenefitsEmployee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Retirement Benefits
See for additional information
Paid Leave & Other Benefits
01
Are you available to be on call during evening and weekends?
Required Question
Location : Ketchikan, AK
Job Type: Full Time
Job Number: 47976
Department: Transportation and Public Facilities
Division: Marine Highway System (Shoreside)
Opening Date: 11/12/2024
Closing Date: 11/26/2024 5:00 PM Alaska
Division: Alaska Marine Highway System
Position Open To: Alaska Residents Only
Bargaining Unit: Confidential Unit
Range: 15
Job Description
ATTENTION ALL ALASKA RESIDENTS!
The Department of Transportation and Public Facilities (DOT&PF) Alaska Marine Highway System is looking for a Dispatcher to help us Keep Alaska Moving!
What you will be doing:
Are you a skilled communicator with a passion for Alaska and connecting communities? Do you possess exceptional organizational abilities and a keen eye for detail? We are seeking a highly motivated AMHS Dispatcher to join our team and play a pivotal role in supporting the operations of our Alaska Marine Highway System (AMHS).
Our Dispatchers work in a team-oriented, fast-paced environment. They are responsible for scheduling and dispatching licensed and unlicensed employees on our vessels, assisting staff with various questions, and will serve as a resource for collective bargaining agreements.
Our organization, mission, and culture:
The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.
The benefits of joining our team:
Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder.
The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information: .
The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment, decision-making, and a strong ethical and professional conduct history.
The working environment you can expect:
This is a shoreside office position. If filled in Ketchikan, the position will be located at the AMHS Headquarters, 7037 North Tongass Highway in Ketchikan.
Southeast Alaska is a land of snow-capped mountains, the Pacific Ocean, and the largest national forest in the United States (Tongass). Old-growth trees in a temperate rain forest create clean air and clean water, as well as many opportunities for adventure. The local trails offer endless choices for getting into the woods or climbing mountains. Water-lovers enjoy ocean boating, diving, paddle boarding, and even surfing. There are rivers for white-water rafting and lakes, ocean and rivers for fishing. Locals and visitors avail themselves of the many cabins and camping options in and around Juneau. Winter brings a host of nordic and back country skiing possibilities. Southeast Alaska has an amazing array of cultural opportunities. Folk Festivals, Jazz and Classics, and Symphony bring a variety of world-class music every year. There are museums, professional theaters, and many art galleries. All of these things contribute to a quality of life that is highly prized by those who live in Southeast Alaska.
Who we are looking for:
To be successful in this position, a candidate will need to possess the following knowledge, skills, and abilities:
- Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
- Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
- Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty.
- Labor Relations: Knowledge of laws, rules, regulations, case law, principles, and practices related to negotiating and administering labor agreements.
- Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Graduation from high school or the equivalent and one year of advanced clerical experience equivalent to a Human Resource Assistant, Administrative Clerk 3 or Accounting Clerk 2 with the State of Alaska.
Substitution:
One year of postsecondary education (32 semester hours or 48 quarter hours equal 1 year) from an accredited college or university in any field may substitute for the required experience.
Special Note:
High school graduation "equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course of 480 class hours (16 weeks at 30 hours per week); 3) six months of work experience performing duties related to office or clerical support; 4) twelve months of work experience involving some routine tasks related to office or clerical support; 5) highest grade of school completed plus any kind of work experience which totals 12 years; or 6) acceptance in full standing by an accredited college or university.
Additional Required Information
At time of interview applicants are requested to submit:
- Copies of last two (2) performance evaluations; and
- Three (3) professional references with current contact information (phone number or email address)
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported, and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
NOTE:Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or(907)465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
Contact Information
For specific information in reference to the position please contact the hiring manager at:
Hiring Manager: Anthony Karvelas, Marine Transportation Service Manager
Phone: (907) 228-7252
Email:
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)
Insurance Benefits
- Health insurance, which includes employer contributions toward medical/vision/dental
- The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
- AVTEC
- Confidential
- Correctional Officers
- Marine Engineers
- Mt. Edgecumbe Teachers
- Supervisory
- Unlicensed Vessel Personnel/Inland Boatman's Union
- Exempt employees (not covered by collective bargaining)
- The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
- General Government
- Labor, Trades and Crafts
- Public Safety Employees Association
- Masters, Mates & Pilots
Optional Insurance Benefits
- Group-based insurance premiums for
- Term life (employee, spouse or qualified same sex partner, and dependents)
- Long-term and short-term disability
- Accidental Death and Dismemberment
- Long-term care (self and eligible family members)
- Supplemental Survivor Benefits
Retirement Benefits
- Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
- Matching employer contribution into a defined contribution program (new employees)
- Employer contribution into a defined benefit or defined contribution program (current employees)
- Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
- Option to enroll in the Alaska Deferred Compensation Program
- Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options
See for additional information
Paid Leave & Other Benefits
- Personal leave with an accrual rate increase based on time served
- Twelve (12) paid holidays a year
01
Are you available to be on call during evening and weekends?
- Yes
- No
Required Question