LifeWorks NW
Office Support Specialist II, On Call #1017
LifeWorks NW, Washington, District of Columbia, us, 20022
Office Support Specialist II, On Call #1017
The
Office Support Specialist, On Call
position is responsible for answering inquiries, obtaining information, and performing a variety of office duties in a fast-paced clinical front office setting. This position provides support to clinical staff working with mental health and addictions clients of all ages, both in person and on the phone. Typically handles the more complex administrative functions at a site.Location:
This position will cover for a variety of LifeWorks NW's multi-service sites - SE Portland/Rockwood site, NE Portland/King site, Beaverton, Hillsboro, and International Way.Days/Hours:
This is an on-call position working a variety of hours per week, anywhere from 0 to 40 hours.Pay:
$22.59 starting hourly pay.Performs reception duties, answering phones (on multi-line phone system). Greets persons entering the establishment, determines the nature and purpose of visit, and directs or escorts them to specific destinations.Acts as a resource to staff and clients.Responsible for insurance verifications, setting client fees, balancing payment agreements, and administrative intakes.Updates and maintains records in proprietary software.Manages office paperwork and flow.Performs data entry, references information on the computer, schedules, and runs basic reports as needed.Handles scanning, copying, and faxing as needed.Receives payment and records receipts for services.Hears and processes complaints from customers and the public.Schedules appointments and maintains and updates appointment calendars.Provides information about the establishment such as the location of departments or offices, employees within the organization, or services provided.Continually increases level of cultural sensitivity, awareness, and competency.Unloads and sorts courier items and/or office supplies as needed.Qualifications:High school diploma/GED or equivalent.Previous experience/formal education preferably in a clinical setting.Prior experience working as a receptionist preferably in a mental health setting.Bilingual (English/Spanish) fluency preferred, but not required.Good computer skills including functional knowledge of Outlook, Word, and Excel, 10-key, telephone skills, and electronic record systems. Ability to master proprietary software which may include online scheduling and billing. Must be able to keyboard 45 wpm. Knowledge and previous experience with office equipment including photocopying, faxing, and scanning.LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.Our core values—Recovery and Relationships, Resilience, and Results—inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.
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The
Office Support Specialist, On Call
position is responsible for answering inquiries, obtaining information, and performing a variety of office duties in a fast-paced clinical front office setting. This position provides support to clinical staff working with mental health and addictions clients of all ages, both in person and on the phone. Typically handles the more complex administrative functions at a site.Location:
This position will cover for a variety of LifeWorks NW's multi-service sites - SE Portland/Rockwood site, NE Portland/King site, Beaverton, Hillsboro, and International Way.Days/Hours:
This is an on-call position working a variety of hours per week, anywhere from 0 to 40 hours.Pay:
$22.59 starting hourly pay.Performs reception duties, answering phones (on multi-line phone system). Greets persons entering the establishment, determines the nature and purpose of visit, and directs or escorts them to specific destinations.Acts as a resource to staff and clients.Responsible for insurance verifications, setting client fees, balancing payment agreements, and administrative intakes.Updates and maintains records in proprietary software.Manages office paperwork and flow.Performs data entry, references information on the computer, schedules, and runs basic reports as needed.Handles scanning, copying, and faxing as needed.Receives payment and records receipts for services.Hears and processes complaints from customers and the public.Schedules appointments and maintains and updates appointment calendars.Provides information about the establishment such as the location of departments or offices, employees within the organization, or services provided.Continually increases level of cultural sensitivity, awareness, and competency.Unloads and sorts courier items and/or office supplies as needed.Qualifications:High school diploma/GED or equivalent.Previous experience/formal education preferably in a clinical setting.Prior experience working as a receptionist preferably in a mental health setting.Bilingual (English/Spanish) fluency preferred, but not required.Good computer skills including functional knowledge of Outlook, Word, and Excel, 10-key, telephone skills, and electronic record systems. Ability to master proprietary software which may include online scheduling and billing. Must be able to keyboard 45 wpm. Knowledge and previous experience with office equipment including photocopying, faxing, and scanning.LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.Our core values—Recovery and Relationships, Resilience, and Results—inform the work we do. The four pillars of the strategic vision include Compassionate, Impactful Care, Holistic Health, Passionate Team, and Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.
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