Saicon Consultants, Inc.
User Support Specialist
Saicon Consultants, Inc., Miami, Florida, us, 33222
User Support Specialist Location: Miami, FLPosted On: 01/13/2023Requirement Code: 62328 Requirement Detail
Required:Education / Certification Requirement:
Undergraduate degree valuedCertain applications may require certification by the software provider
Required Skills:
Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.Excellent oral and written communications skills required.Pleasant telephone manner important.
Preferred Skills:
Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.Prior experience in automated litigation support preferred.
Day-to-Day Responsibilities:
Assisting users with various IT related troublesInstalling and maintaining client hardware and softwarePhysically moving IT equipmentAdministering user accountsMonitoring and diagnosing IT systemsActively using trouble tickets to follow issuesTraining district usersTracking IT equipmentThe User Support Specialist will be required to maintain the utmost level of customer service, responsiveness, communication, and judgement.Travel to other district offices is required on a regular basis using government provided vehicles. Travel will be 1 to 2 days per week.Additional Information/Comments:Please include 3 work references on the resume.Update 1/11/23: LCAT not SCA applicable.
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Required:Education / Certification Requirement:
Undergraduate degree valuedCertain applications may require certification by the software provider
Required Skills:
Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.Excellent oral and written communications skills required.Pleasant telephone manner important.
Preferred Skills:
Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.Prior experience in automated litigation support preferred.
Day-to-Day Responsibilities:
Assisting users with various IT related troublesInstalling and maintaining client hardware and softwarePhysically moving IT equipmentAdministering user accountsMonitoring and diagnosing IT systemsActively using trouble tickets to follow issuesTraining district usersTracking IT equipmentThe User Support Specialist will be required to maintain the utmost level of customer service, responsiveness, communication, and judgement.Travel to other district offices is required on a regular basis using government provided vehicles. Travel will be 1 to 2 days per week.Additional Information/Comments:Please include 3 work references on the resume.Update 1/11/23: LCAT not SCA applicable.
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