Saicon Consultants, Inc.
User Support Specialist
Saicon Consultants, Inc., Miami, Florida, us, 33222
User Support Specialist
Location: Miami, FLPosted On: 01/09/2023Requirement Code: 62249Requirement Detail
Education / Certification Requirement:Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.Certain applications may require certification by the software provider.Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.Prior experience in automated litigation support preferred.Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.Excellent oral and written communications skills required. Pleasant telephone manner important.Undergraduate degree valued.Day-to-Day Responsibilities:Assisting users with various IT related troubles.Installing and maintaining USAO hardware and software.Physically moving IT equipment.Administering user accounts.Monitoring and diagnosing IT systems.Actively using trouble tickets to follow issues.Training district users.Tracking IT equipment.The User Support Specialist will be required to maintain the utmost level of customer service, responsiveness, communication, and judgement.Travel to other district offices is required on a regular basis using government provided vehicles. Travel will be 1 to 2 days per week.Additional Information/Comments:Please include 3 work references on the resume.Selected candidate shall submit a letter of commitment stating their commitment to work on this project contingent on award.
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Location: Miami, FLPosted On: 01/09/2023Requirement Code: 62249Requirement Detail
Education / Certification Requirement:Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.Certain applications may require certification by the software provider.Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.Prior experience in automated litigation support preferred.Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.Excellent oral and written communications skills required. Pleasant telephone manner important.Undergraduate degree valued.Day-to-Day Responsibilities:Assisting users with various IT related troubles.Installing and maintaining USAO hardware and software.Physically moving IT equipment.Administering user accounts.Monitoring and diagnosing IT systems.Actively using trouble tickets to follow issues.Training district users.Tracking IT equipment.The User Support Specialist will be required to maintain the utmost level of customer service, responsiveness, communication, and judgement.Travel to other district offices is required on a regular basis using government provided vehicles. Travel will be 1 to 2 days per week.Additional Information/Comments:Please include 3 work references on the resume.Selected candidate shall submit a letter of commitment stating their commitment to work on this project contingent on award.
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