Core IT Svcs Splst

The University of New Mexico Information Technologies EMSS (Enterprise Managed Systems and Services) team is seeking a Core IT Services Specialist. The candidate will help maintain and expand a robust systems framework that supports current and future on-prem and cloud services in a large and complex academic enterprise. The successful applicant will have expertise in Microsoft, Sailpoint, and VMWare technologies, exceptional communication skills, a thorough understanding of IT systems management best practices, and outstanding customer service for the values, procedures, and standards found in a higher education environment.IT provides a creative work environment with flexible work hours and a supportive team environment. UNM offers outstanding benefits including paid annual and sick leave, a retirement plan, and educational benefits for employees and their families.Minimum Qualifications

Bachelor's degree; at least 4 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.Preferred Qualifications

Windows ServerMicrosoft Active DirectoryMicrosoft 365Windows File/Print ServicesPowerShellMicrosoft Exchange ServerExperience in:

Sailpoint IDMMulti-factor Authentication (Azure MFA and Duo Security)VMWare vSphere/vCAC/vRA/NSXVDI (Windows Virtual Desktop and VMware Horizon)Responsibilities

Provides 24/7 support for mission-critical systems that supports 50,000+ students, faculty, staff, and affiliates university-wide including the Health Science Center (HSC) and branches.Responsible for meeting audit compliance including but not limited to FERPA, HIPAA, PCI, GLBA, and Export control.Provides central management and support for over 300 servers and 5000+ workstations.Provides technical leadership on a variety of highly specialized projects requiring expertise on core information technology systems and services with direct and positive impact to user experience and security at UNM.Serves as subject matter expert for WES team’s enterprise-wide services.Plans, coordinates, and executes the development, implementation, installation, upgrades, migrations, and testing of complex enterprise systems.Designs and implements integrated information systems solutions to meet university requirements.May supervise/lead other technical team members.Manages Cherwell tasks effectively and completes them by their due dates while providing outstanding customer service.Monitors core service infrastructure and scales up as demand increases.Identifies and capitalizes on opportunities for automation via scripting, job scheduling, and related disciplines.Documents and publishes information and instructions on systems, services, and processes.Troubleshoots, assists, and resolves hardware, software, connectivity, and security problems.Maintains currency of knowledge with respect to relevant technologies and systems.Provides on-call support for WES team’s services.Additional Requirements

Applications need to include a complete professional work history with dates and hours worked.Employment Type

Staff Type Regular - Full-TimePay

Monthly: $5,619.47 - $8,044.40Benefits

This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs.Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. Include Resume and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview.Equal Opportunity Employer

The University of New Mexico is

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