Workers Compensation Coordinator

In addition to providing the best Urgent Care experience for our patients, WellStreet is also committed to supporting the Occupational Health needs for companies and clients in our communities. With our unique approach to patient and client focused service, and our commitment to high-quality conservative care, WellStreet is setting the standard for Occupational Health as the provider and partner of choice in the communities we serve.

WellStreet professionals have a passion for delivering uncompromising care - one patient at a time. We delight our patients, communities, and fellow team members through consistent delivery of our core values and transform our roles from jobs into callings.

Job Description
The Worker’s Compensation Coordinator is a key member of our staff who works in conjunction with physicians, mid-level practitioners, office, and clinical staff to provide patient care management, administrative functions, and engage in regular employer communication in WellStreet's fast paced, high-energy clinical office environment. This position reports to the Sr. Worker’s Compensation Case Mgr.

Minimum Qualifications:
• Strong and Effective Communication Skills
• Independent worker with great work ethic
• Willingness to travel to different centers as necessary to support Work Comp. (WC) business
• Excellent documentation skills and attention to detail
• Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner
• Ability to participate in initial and ongoing training as required
• Ability to conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind with dealing with patients, visitors, the public, and all colleagues
• Excellent customer service skills
• Energetic team player
• Maintain safe, secure, and healthy work environment
• Healthcare experience a plus
• Agility EMR experience a plus

Responsibilities

• Understand the process for checking in WC patients in the clinic (and check-in as necessary)
• Review “Work Status” documentation for WC injuries prior to patient discharge
• Regular communication with the Work Comp. Case Mgrs. for WC injuries
• Facilitate State Referrals for WC Injuries
• Work with Insurance Claims adjusters for WC injuries, referrals, and care plans
• Send daily text messages for WC injury re-check appointments
• Monitor and review recordables for various clinics
• Monitor patient visits and send out Non-Compliant Letters at 30-day mark
• Monitor WC Email and respond to requests
• Monitor Active/Open Case file with a goal of closing active cases within 90 days
• Send text messages and make phone calls for 30-day No Show (done twice/week)
• Regular communication with Clients, Patients, and Providers
• Other duties as assigned

WellStreet Urgent Care is committed to providing the highest quality patient and customer care. In addition to the above requirements, WellStreet is looking for team members with the following qualities:

• A positive attitude toward patients, families & coworkers
• Willingness at all times to go the extra mile to create an outstanding experience for customers and to train & lead the center team to do the same.
• A desire to work in concert with others in an upbeat & supportive atmosphere while reinforcing the WellStreet mission to provide uncompromising service.
• A compelling desire to serve others, improve your community’s health & have fun every day.