Application Support

Position would require the candidate to be a W2 employee of Donatech. US Citizenship/Permanent Resident Required. Report to the Associate director Salesforce Platform lead and support all technical activities related to Onboarding and Re-training of client Users. For C&AM this includes approximately 300 employees, and 15 teams. Showcase salesforce functionality across C&AM as part of on-boarding. Evaluate all 15 C&AM and client Teams for both Sales and Service to determine what Salesforce functionalities meet business needs and how they can be deployed. Coordinate with Salesforce Platform lead to execute change management plan for C&AM. Create initial dashboards for 15- 25 teams in C&AM and client to drive their new process. Training their superusers on how to maintain them. Load all 200-300 employee's user ids into account teams. Develop process and system to update information on a regular cadence. Work as the main technical point of contact for all technical requests related to strategic plans. Develop dashboard and reports for 15-25 teams to drive data accuracy activities across C&AM and client and other SBUs. Create and manage utilization dashboard by C&AM organization based on Salesforce industry metrics. Revise user account data to run reports by core group. Submit Azure stories to C360 product owner and Digital Technology as bugs are identified and changes needed for C&AM teams to adopt Salesforce. Stage data and manage mass load of archive data from spreadsheet/documents into Salesforce, including but not limited to platform data, customer contacts, customer documents, customer events, customer data, etc. for 15-25 C&AM Teams. (Minimum - 20 hours per week) Clean up account structure and subsequence data for top 30 OE and Aftermarket customers. (Minimum - 20 hours per week) Specialty/ Skills required: Contractors: 5 years experience as a Salesforce Administrator. Deep understanding of Salesforce functionality and limitations. Advanced experience in CRMA analytics and dashboard development. Advanced understanding of Tableau reporting Advanced experience in archive Salesforce data loading and data clean-up. Experience in in training and on-boarding new users and super user in Salesforce. Experience in Microsoft 365 products including Sharepoint