Dispatch/logistics

Job Title: Dispatcher/LogisticsMUST HAVE PRIOR DISPATCHING EXPERIENCE!!!!Job DescriptionYou will provide responses to customer inquiries including pick-ups, schedules, and product orders, and dispatch vehicles on pre-set routes for each CSR daily. You will assist walk-in customers as needed, manage routine handheld/printer availability and operations, and build and print daily routes for drivers, including preparing shipping documents, route sheets, and barcode labels. You will also dispatch drivers for extra or missed pick-ups, ensure that routes are balanced, assist Customer Service with customer requests, route changes, and rescheduling for pickups/missed stops, and monitor operations and work of all Customer Service Reps. Additional responsibilities include monitoring and escalating CIC’s to the supervisor, reviewing driver paperwork (VCR and logbook), filing paperwork, debriefing drivers in accordance with written SOPs, completing consolidated manifests for trailer shipments, forwarding VCR reports to the Transportation Supervisor/Manager for maintenance requests, assisting drivers with any problems/issues that arise, creating load sheets, preparing reviews, stamping all manifests, tracking and inputting DOT hours, and updating SAP data. You will also monitor company policies and procedures, communicate to staff as necessary, oversee and participate in the maintenance of DOT Log Files and Vehicle Condition Reports for all CSRs and equipment, ensure DOT Logs and VCR logs are accurate and complete, and maintain DOT files and download PDTs. In the absence of a manager/supervisor, you will monitor and ensure that employees are performing their functions safely and productively.Hard SkillsBuilding and printing daily routesPreparing shipping documentsDispatching vehiclesReviewing driver paperworkTracking and inputting DOT hoursUpdating SAP dataMaintaining DOT filesSoft SkillsCustomer serviceProblem-solvingCommunicationMonitoring and escalationTeam oversightJob TypeThis is a Contract-to-Hire position with a duration of 6 Month(s).Work SiteThis is a fully on-site position in San Jose, CA.About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & InclusionAt Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:Hiring diverse talentMaintaining an inclusive environment through persistent self-reflectionBuilding a culture of care, engagement, and recognition with clear outcomesEnsuring growth opportunities for our peopleThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.