Eugene School District
Professional Telecomm Specialist
Eugene School District, Eugene, Oregon, United States, 97403
Salary:
$29.77 - $39.04 Hourly
Location :
Eugene, OR
Job Type:
Full Time
Job Number:
2024-00599
School/Department:
Technology Department
Opening Date:
11/19/2024
Closing Date:
11/26/2024 11:59 PM Pacific
Position Summary
This is a full-time position, 8 hours per day, 12 months of the year.
The purpose of this position is to support user access to the district's telecommunications and video surveillance and monitoring platforms and associated systems by managing ticketing queues, email, phone calls, and direct communication relating to requests for service, support, and operation of the telecommunication and video monitoring platform systems. Additionally, this position will provide overall technical support and training to school and central office users of these major computer applications.
Essential Functions:
Coordinate district wide telecommunications projects related to staffing or programs changes.Work with building staff and departments to maintain accurate equipment assignments.Consult and provide training for users and/or departmental staff concerning the telecommunications platform, including phoneconfiguration, phone number assignments, button configurations on phones, voicemail, caller-id, ring groups, automated attendants, call processors, and other technical aspects of managing a large telephone system.Respond to inquiries, complaints, problems or emergencies affecting the availability or quality of services.Document work in ticketing system and completion of work orders.Provide liaison between Technology Services staff and technology users.Participate in system planning, design, project management, and project deliveryRespond to help desk requests meeting or exceeding the established department/district service level agreements.Provide classroom training and one-on-one assistance to district staff in procedures of telecommunication and video and surveillance system operation.Monitor hardware and software system performance. Determine course of action necessary to maintain optimal system performance.Identify and correct or refer network-related hardware and software problems on client computers.Assist technology staff in identifying reporting needs and related system requirements.Communicate new operational procedures to computer system users.Provide training and support for specific computer services.Provide telephone support to technology users in operation of hardware and software systems.Maintains regular and prompt attendance.Performs other related duties as assigned.Required Knowledge, Skills and Abilities
Requires knowledge of video surveillance systems and telecommunications industry and familiarity with general types of telephone systems, including functions, components and practices.Requires strong interpersonal communication skills, both verbal and written.Ability to provide tactful information in situations where there are competing demands.Ability to manage time effectively and work with accuracy and attention to detail in order to meet deadlines.Ability to learn practical work methods, features and programming of the district telephone system, voice mail system, video surveillance system, inventory and help desk ticketing system.Ability to plan, organize and coordinate, schedule and evaluate requests for phones, equipment and problem-solving situations.Demonstrated ability to solve complex technology problems.Ability to conduct building site training and problem-solving for system users.Demonstrated ability in highly sophisticated oral and written communication skills.Ability to create and present course material in a classroom setting.Ability to perform at a highly independent level as well as on a team.
Minimum Qualifications
Completion of post-secondary course work related to telecommunications and or video surveillance programing.Graduation from a two-year technology program or equivalent work experience.Two to Five years' experience in technology focused customer service.Bilingual/bicultural applicants preferred
To view the complete job description visit:
Additional Information
Complete application in its entirety. Incomplete applications will not be accepted or processed, there are no exceptions.
We do not accept walk-in, faxed, or applications via mail. All applications must be submitted using the GovermentJobs website. It is your responsibility to submit a complete application. Submitting an application does not guarantee any candidate an interview. Candidates are interviewed by appointment only. If you apply to more than one job, an application is required for EACH job posting.
ALL
required documentation must be scanned and attached in order to submit an online application.
Upon offer of employment applicants must obtain a fingerprint clearance from the Oregon State Police Department and the FBI through a process authorized by the Eugene School District 4J. Applicants would be responsible for the one-time fingerprint clearance fee.
An Affirmative Action / Equal Opportunity Employer
The Eugene School District 4J does not discriminate on the basis of race, religion, ancestry, color, national origin, gender, age, disability, marital or family status, sexual orientation, gender identity in admission or access to the treatment of employment in its programs and activities as required by state and federal law. If you have any complaints, please contact the HR Department at (541) 790-7670.
It is the District's policy to provide qualifying veterans and disabled veterans with preference in employment in accordance with applicable law. Applicants wishing to claim veterans' preference must provide the following military documents verifying their eligibility:
Veterans
:
A copy of the applicant's Certificate of Release or Discharge from Active Duty (a federal DD Form 214 or 215), which shows character of service upon discharge
OR
a letter from the U.S. Department of Veterans Affairs indicating the applicant receives a non-service connected pension.
Disabled Veterans
:
A copy of the applicant's Certificate of Release or Discharge from Active Duty (a federal DD Form 214 or 215), which shows character of service upon discharge
AND
a copy of the applicants veteran's disability preference letter from the U.S. Department of Veterans Affairs (unless the information is included on the DD Form 214 or 215).
For veterans' preference to apply, the required military documents must be submitted to the District at the time of application submission.
There are a wide variety of benefits to eligible Eugene School District 4J employees. These benefits include health, dental, vision, life insurance, optional life and disability, flexible spending accounts, 403B, and an employee assistance program.
Positions at a minimum of four hours (0.5 FTE) are benefit eligible. Please contact the hiring administrator if you have questions about this position's benefit eligibility.
For a complete description of benefits available for 4J employees please visit our Employee Benefits webpage at www.4j.lane.edu/hr/benefits.
$29.77 - $39.04 Hourly
Location :
Eugene, OR
Job Type:
Full Time
Job Number:
2024-00599
School/Department:
Technology Department
Opening Date:
11/19/2024
Closing Date:
11/26/2024 11:59 PM Pacific
Position Summary
This is a full-time position, 8 hours per day, 12 months of the year.
The purpose of this position is to support user access to the district's telecommunications and video surveillance and monitoring platforms and associated systems by managing ticketing queues, email, phone calls, and direct communication relating to requests for service, support, and operation of the telecommunication and video monitoring platform systems. Additionally, this position will provide overall technical support and training to school and central office users of these major computer applications.
Essential Functions:
Coordinate district wide telecommunications projects related to staffing or programs changes.Work with building staff and departments to maintain accurate equipment assignments.Consult and provide training for users and/or departmental staff concerning the telecommunications platform, including phoneconfiguration, phone number assignments, button configurations on phones, voicemail, caller-id, ring groups, automated attendants, call processors, and other technical aspects of managing a large telephone system.Respond to inquiries, complaints, problems or emergencies affecting the availability or quality of services.Document work in ticketing system and completion of work orders.Provide liaison between Technology Services staff and technology users.Participate in system planning, design, project management, and project deliveryRespond to help desk requests meeting or exceeding the established department/district service level agreements.Provide classroom training and one-on-one assistance to district staff in procedures of telecommunication and video and surveillance system operation.Monitor hardware and software system performance. Determine course of action necessary to maintain optimal system performance.Identify and correct or refer network-related hardware and software problems on client computers.Assist technology staff in identifying reporting needs and related system requirements.Communicate new operational procedures to computer system users.Provide training and support for specific computer services.Provide telephone support to technology users in operation of hardware and software systems.Maintains regular and prompt attendance.Performs other related duties as assigned.Required Knowledge, Skills and Abilities
Requires knowledge of video surveillance systems and telecommunications industry and familiarity with general types of telephone systems, including functions, components and practices.Requires strong interpersonal communication skills, both verbal and written.Ability to provide tactful information in situations where there are competing demands.Ability to manage time effectively and work with accuracy and attention to detail in order to meet deadlines.Ability to learn practical work methods, features and programming of the district telephone system, voice mail system, video surveillance system, inventory and help desk ticketing system.Ability to plan, organize and coordinate, schedule and evaluate requests for phones, equipment and problem-solving situations.Demonstrated ability to solve complex technology problems.Ability to conduct building site training and problem-solving for system users.Demonstrated ability in highly sophisticated oral and written communication skills.Ability to create and present course material in a classroom setting.Ability to perform at a highly independent level as well as on a team.
Minimum Qualifications
Completion of post-secondary course work related to telecommunications and or video surveillance programing.Graduation from a two-year technology program or equivalent work experience.Two to Five years' experience in technology focused customer service.Bilingual/bicultural applicants preferred
To view the complete job description visit:
Additional Information
Complete application in its entirety. Incomplete applications will not be accepted or processed, there are no exceptions.
We do not accept walk-in, faxed, or applications via mail. All applications must be submitted using the GovermentJobs website. It is your responsibility to submit a complete application. Submitting an application does not guarantee any candidate an interview. Candidates are interviewed by appointment only. If you apply to more than one job, an application is required for EACH job posting.
ALL
required documentation must be scanned and attached in order to submit an online application.
Upon offer of employment applicants must obtain a fingerprint clearance from the Oregon State Police Department and the FBI through a process authorized by the Eugene School District 4J. Applicants would be responsible for the one-time fingerprint clearance fee.
An Affirmative Action / Equal Opportunity Employer
The Eugene School District 4J does not discriminate on the basis of race, religion, ancestry, color, national origin, gender, age, disability, marital or family status, sexual orientation, gender identity in admission or access to the treatment of employment in its programs and activities as required by state and federal law. If you have any complaints, please contact the HR Department at (541) 790-7670.
It is the District's policy to provide qualifying veterans and disabled veterans with preference in employment in accordance with applicable law. Applicants wishing to claim veterans' preference must provide the following military documents verifying their eligibility:
Veterans
:
A copy of the applicant's Certificate of Release or Discharge from Active Duty (a federal DD Form 214 or 215), which shows character of service upon discharge
OR
a letter from the U.S. Department of Veterans Affairs indicating the applicant receives a non-service connected pension.
Disabled Veterans
:
A copy of the applicant's Certificate of Release or Discharge from Active Duty (a federal DD Form 214 or 215), which shows character of service upon discharge
AND
a copy of the applicants veteran's disability preference letter from the U.S. Department of Veterans Affairs (unless the information is included on the DD Form 214 or 215).
For veterans' preference to apply, the required military documents must be submitted to the District at the time of application submission.
There are a wide variety of benefits to eligible Eugene School District 4J employees. These benefits include health, dental, vision, life insurance, optional life and disability, flexible spending accounts, 403B, and an employee assistance program.
Positions at a minimum of four hours (0.5 FTE) are benefit eligible. Please contact the hiring administrator if you have questions about this position's benefit eligibility.
For a complete description of benefits available for 4J employees please visit our Employee Benefits webpage at www.4j.lane.edu/hr/benefits.