Deaconess
Scheduling Specialist II
Deaconess, Newburgh, Indiana, us, 47629
Join Our Team
We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community.
Benefits
We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer:Onsite children's care centers (Infant through Pre-K)Tuition reimbursementFree access to fitness centers, where health coaches are available to help with workout plansCareer advancement opportunitiesCompetitive pay, shift and weekend incentives, yearly opportunities for pay increases and bonusesAs a Scheduling Specialist Level 2, you will play a critical role in continuing the healing mission of Deaconess.
Job Overview
This position is responsible for scheduling patient appointments for infusion services. Maintains positive patient oriented services to provide optimum patient satisfaction. This person must possess strong communication skills, have excellent grammar and spelling skills, be proficient in keyboard use and be knowledgeable about various computer software programs. The ability to multitask, apply critical thinking, prioritize and shift gears quickly are a must for this fast-paced role while demonstrating great accuracy. This individual must demonstrate ability to perform unit competencies successfully.
Job Duties
include the following, other duties may be assigned:
Provides Scheduling Services:
Maintains patient confidentiality in all activities and at all times. Adheres to HIPAA regulationsSchedules all advance procedures with physicians, physician's offices, and/or appropriate departments including but not limited to specialty areas.Schedule patient appointments within the Health System Electronic scheduling system (EPIC) and online via Deaconess.com website.Maintains up-to-date knowledge and application of files, i.e., physician privileging, procedural, and block scheduling.Enter into computer system, and communicate to appropriate departments.Communicates, coordinates and schedules for the placement of patients as directed.Schedules and reschedules appointmentsBe proficient on cadence scheduling platformsExhibit the ability to multi-task and address requests in a timely and organized fashion.Updating patient demographics: name, phone, address, emergency contacts, email, employer info etc.
Financial Assistance
Handle and own patient inquires that the specialist receives via telephone by updating the accounts appropriately via registration for future account accuracy in billing, etcIdentifying and creating guarantorsBe proficient at coverage training and pass coverage accuracy test yearlyLocating the coverage and determining if the clinic takes this insurance coverage for each office within Deaconess ClinicFuture state: Running RTE for coverage eligibility
What You Will Need
High school diploma or general education degree (GED) required.One or two years' clerical/secretarial experience.One to three years of experience in a physician office, hospital registration, or hospital billing preferred.
Other Key Words: Scheduling, Front Desk, Receptionist, Office, Registration
We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community.
Benefits
We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer:Onsite children's care centers (Infant through Pre-K)Tuition reimbursementFree access to fitness centers, where health coaches are available to help with workout plansCareer advancement opportunitiesCompetitive pay, shift and weekend incentives, yearly opportunities for pay increases and bonusesAs a Scheduling Specialist Level 2, you will play a critical role in continuing the healing mission of Deaconess.
Job Overview
This position is responsible for scheduling patient appointments for infusion services. Maintains positive patient oriented services to provide optimum patient satisfaction. This person must possess strong communication skills, have excellent grammar and spelling skills, be proficient in keyboard use and be knowledgeable about various computer software programs. The ability to multitask, apply critical thinking, prioritize and shift gears quickly are a must for this fast-paced role while demonstrating great accuracy. This individual must demonstrate ability to perform unit competencies successfully.
Job Duties
include the following, other duties may be assigned:
Provides Scheduling Services:
Maintains patient confidentiality in all activities and at all times. Adheres to HIPAA regulationsSchedules all advance procedures with physicians, physician's offices, and/or appropriate departments including but not limited to specialty areas.Schedule patient appointments within the Health System Electronic scheduling system (EPIC) and online via Deaconess.com website.Maintains up-to-date knowledge and application of files, i.e., physician privileging, procedural, and block scheduling.Enter into computer system, and communicate to appropriate departments.Communicates, coordinates and schedules for the placement of patients as directed.Schedules and reschedules appointmentsBe proficient on cadence scheduling platformsExhibit the ability to multi-task and address requests in a timely and organized fashion.Updating patient demographics: name, phone, address, emergency contacts, email, employer info etc.
Financial Assistance
Handle and own patient inquires that the specialist receives via telephone by updating the accounts appropriately via registration for future account accuracy in billing, etcIdentifying and creating guarantorsBe proficient at coverage training and pass coverage accuracy test yearlyLocating the coverage and determining if the clinic takes this insurance coverage for each office within Deaconess ClinicFuture state: Running RTE for coverage eligibility
What You Will Need
High school diploma or general education degree (GED) required.One or two years' clerical/secretarial experience.One to three years of experience in a physician office, hospital registration, or hospital billing preferred.
Other Key Words: Scheduling, Front Desk, Receptionist, Office, Registration