State of North Carolina
User Support Technician I
State of North Carolina, Raleigh, North Carolina, United States, 27601
Salary:
$52,809.00 - $79,214.00 Annually
Location :
McDowell County, NC
Job Type:
Permanent Full-Time
Job Number:
24-14392 INST11 60058059
Department:
Adult Correction
Division:
Operations
Opening Date:
11/19/2024
Closing Date:
11/27/2024 5:00 PM Eastern
Job Class Title:
User Support Technician I
Position Number:
60058059
Section:
Adult Correction/Operations - Marion Correctional Institution
Salary Grade:
DT04
Description of Work
This position is located at Marion Correctional Institution in Marion, NC (McDowell County). Marion Correctional Institution is a close custody male facility.
Employees in this class perform tasks to aid in the on-going support of computer users. Employees provide hardware and software support to users including but not limited to, technical advice on software packages, LAN/hard disk back-ups for disaster recovery, hardware and software installation, disk formatting. Employees may work in a centralized computing environment where technical referrals are readily available. Duties involve gathering information on the user's situation, referring to manuals or documentation to resolve the situation, and relaying more technical situations to other technical professionals. Performs first line of professional IT support and troubleshoots basic/routine issues. Duties require excellent customer service and strong communication skills in a customer-facing environment.
***This is an anticipated vacancy. This position is expected to be available on 01/01/2025. ***
This is a full-time position (40 hours per week) with ***Applicants must pass a background check to be eligible for this job. ***
Note to Current State Employees
:
The salary grade for this position is
DT04 . State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase
MAY
result.
Salary Grade: DT04 Salary Range: $52,809 - $79,214
Knowledge, Skills and Abilities / Competencies
The Knowledge, Skills, and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of the Experience and Education listed on the application.
To qualify for this position, applicants must document on the application that they possess ALL of the following:
Documented knowledge of computers and related information technology devices.Minimum Education and Experience Requirements
Some state job postings say you can qualify by an "equivalent combination of education and experience". If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both.
See for details.
Associate degree in computer science or an IT related field from an appropriately accredited institution; or High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role. Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience
Supplemental and Contact Information
Come Join Us To Make A Difference!
Department of Adult Correction
is one of the largest state agencies with more than 19,000 employees. It is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes State Prisons with custody, healthcare, and facility operations staff as well as the division of Community Supervision. Other divisions include Administration, Compliance & Accreditation, Comprehensive Health Services, Internal Affairs & Intelligence Operations, Post-Release Supervision & Parole Commission, and Rehabilitation & Reentry.
The
Division of Institutions
employs over 19,000 staff, operates 56 institutions and is responsible for the care and custody of approximately 30,000 incarcerated individuals across North Carolina. Our division categorizes the institutions into 3 custody levels, which include minimum, medium, and close. The Division of Institutions has a duty to provide a secure and safe environment along with the proper care and supervision for every individual, in our custody.
The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements:The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction:Per , applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the This is in addition to submitting fingerprints during the application process.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification.
For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact Ashley Keller at 828-757-5738.
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
In order to receive credit for the supplemental questions in which you answered yes, you must provide supporting information within the body of the application to support your answer. Your application should also reflect all education and all professional work experience acquired, including high school and all degrees. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. (Information should be provided in the appropriate areas, to include the following: Education-including high school, Work Experience-each position should be listed separately, Certificates & Licenses, Skills and Additional Information). I acknowledge this requirement.
Yes, I understand and fully completed all requirements.
02
If selected for this position, the salary range offered will be within the posted salary range of $52,809 - $79,214. Are you willing to accept a salary in this range? Answering "No" to this question will result in your application being withdrawn from further consideration for this position.
YesNo
03
Below Specify your highest level of education COMPLETED. With College degree please provide major(s).
04
How many years of experience do you have in the field of technology?
NoneLess than 1 yearAt least one (1) yearMore than 1 year
05
Please describe your knowledge and experience with computer Networking. BE SPECIFIC. Include job duties and where you gained this experience. If none, enter NA or None.
06
Please describe you experience that involves providing software training and/or technical advise on software packages. BE SPECIFIC. Include job duties and where you gained this experience. If none, enter NA or None.
07
Please describe your experience with LAN/ hard disk back ups. BE SPECIFIC. Include job duties and where you gained this experience. If none, enter NA or None.
08
Please describe your experience with Computer Hardware and Systems Installations. BE SPECIFIC. Include job duties and where you gained this experience. If none, enter NA or None.
09
Please describe your experience that involved supporting and troubleshooting Business applications. BE SPECIFIC. Include job duties and where you gained this experience. If none, enter NA or None.
10
Do you have experience working in a prison setting?
YesNo
11
Do you have experience working with NCDPS computer programs? Example: OPUS, HERO and NCID
YesNo
12
Have you ever been convicted of an offense against the law other than a minor traffic violation? This includes being arrested by a law enforcement officer or otherwise charged with a criminal offense (issued a criminal citation or summons), regardless of the date of the offense and the disposition (to include dismissals, not guilt, no pros, Prayer for Judgment (PJC), expungements, or a plea of guilty,(A conviction does not mean that you cannot be hired. The offense will be evaluated based on requirements mandated by the North Carolina Department of Public Safety and the North Carolina Criminal Justice Education and Training Standards Commission)
YesNo
13
If you answer "yes" that you have been convicted of an offense against the law other than a minor traffic violation, please explain the nature of the conviction and the offense charged and disposition to include dismissals, not guilty, no pros, PJC, expungements, or plea of guilty.)Enter N/A if you answered "no" to having been charged or convicted of an offense against the law other than a minor traffic violation.
14
If you were charged with a criminal offense at some point in your life, you will be required to provide certified and true copied of warrant(s) and judgements(s) for each offense (other than a minor traffic violation) as a condition of employment, even if documentation and charges have previously been reported to the agency.Do you understand this requirement?
YesNo
Required Question
$52,809.00 - $79,214.00 Annually
Location :
McDowell County, NC
Job Type:
Permanent Full-Time
Job Number:
24-14392 INST11 60058059
Department:
Adult Correction
Division:
Operations
Opening Date:
11/19/2024
Closing Date:
11/27/2024 5:00 PM Eastern
Job Class Title:
User Support Technician I
Position Number:
60058059
Section:
Adult Correction/Operations - Marion Correctional Institution
Salary Grade:
DT04
Description of Work
This position is located at Marion Correctional Institution in Marion, NC (McDowell County). Marion Correctional Institution is a close custody male facility.
Employees in this class perform tasks to aid in the on-going support of computer users. Employees provide hardware and software support to users including but not limited to, technical advice on software packages, LAN/hard disk back-ups for disaster recovery, hardware and software installation, disk formatting. Employees may work in a centralized computing environment where technical referrals are readily available. Duties involve gathering information on the user's situation, referring to manuals or documentation to resolve the situation, and relaying more technical situations to other technical professionals. Performs first line of professional IT support and troubleshoots basic/routine issues. Duties require excellent customer service and strong communication skills in a customer-facing environment.
***This is an anticipated vacancy. This position is expected to be available on 01/01/2025. ***
This is a full-time position (40 hours per week) with ***Applicants must pass a background check to be eligible for this job. ***
Note to Current State Employees
:
The salary grade for this position is
DT04 . State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase
MAY
result.
Salary Grade: DT04 Salary Range: $52,809 - $79,214
Knowledge, Skills and Abilities / Competencies
The Knowledge, Skills, and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of the Experience and Education listed on the application.
To qualify for this position, applicants must document on the application that they possess ALL of the following:
Documented knowledge of computers and related information technology devices.Minimum Education and Experience Requirements
Some state job postings say you can qualify by an "equivalent combination of education and experience". If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both.
See for details.
Associate degree in computer science or an IT related field from an appropriately accredited institution; or High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role. Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience
Supplemental and Contact Information
Come Join Us To Make A Difference!
Department of Adult Correction
is one of the largest state agencies with more than 19,000 employees. It is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced after conviction for violating North Carolina laws. This department includes State Prisons with custody, healthcare, and facility operations staff as well as the division of Community Supervision. Other divisions include Administration, Compliance & Accreditation, Comprehensive Health Services, Internal Affairs & Intelligence Operations, Post-Release Supervision & Parole Commission, and Rehabilitation & Reentry.
The
Division of Institutions
employs over 19,000 staff, operates 56 institutions and is responsible for the care and custody of approximately 30,000 incarcerated individuals across North Carolina. Our division categorizes the institutions into 3 custody levels, which include minimum, medium, and close. The Division of Institutions has a duty to provide a secure and safe environment along with the proper care and supervision for every individual, in our custody.
The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
DAC uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements:The NC Dept. of Adult Correction must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Adult Correction:Per , applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the This is in addition to submitting fingerprints during the application process.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification.
For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855-524-5627. If there are any questions about this posting other than your application status, please contact Ashley Keller at 828-757-5738.
NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
01
In order to receive credit for the supplemental questions in which you answered yes, you must provide supporting information within the body of the application to support your answer. Your application should also reflect all education and all professional work experience acquired, including high school and all degrees. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. (Information should be provided in the appropriate areas, to include the following: Education-including high school, Work Experience-each position should be listed separately, Certificates & Licenses, Skills and Additional Information). I acknowledge this requirement.
Yes, I understand and fully completed all requirements.
02
If selected for this position, the salary range offered will be within the posted salary range of $52,809 - $79,214. Are you willing to accept a salary in this range? Answering "No" to this question will result in your application being withdrawn from further consideration for this position.
YesNo
03
Below Specify your highest level of education COMPLETED. With College degree please provide major(s).
04
How many years of experience do you have in the field of technology?
NoneLess than 1 yearAt least one (1) yearMore than 1 year
05
Please describe your knowledge and experience with computer Networking. BE SPECIFIC. Include job duties and where you gained this experience. If none, enter NA or None.
06
Please describe you experience that involves providing software training and/or technical advise on software packages. BE SPECIFIC. Include job duties and where you gained this experience. If none, enter NA or None.
07
Please describe your experience with LAN/ hard disk back ups. BE SPECIFIC. Include job duties and where you gained this experience. If none, enter NA or None.
08
Please describe your experience with Computer Hardware and Systems Installations. BE SPECIFIC. Include job duties and where you gained this experience. If none, enter NA or None.
09
Please describe your experience that involved supporting and troubleshooting Business applications. BE SPECIFIC. Include job duties and where you gained this experience. If none, enter NA or None.
10
Do you have experience working in a prison setting?
YesNo
11
Do you have experience working with NCDPS computer programs? Example: OPUS, HERO and NCID
YesNo
12
Have you ever been convicted of an offense against the law other than a minor traffic violation? This includes being arrested by a law enforcement officer or otherwise charged with a criminal offense (issued a criminal citation or summons), regardless of the date of the offense and the disposition (to include dismissals, not guilt, no pros, Prayer for Judgment (PJC), expungements, or a plea of guilty,(A conviction does not mean that you cannot be hired. The offense will be evaluated based on requirements mandated by the North Carolina Department of Public Safety and the North Carolina Criminal Justice Education and Training Standards Commission)
YesNo
13
If you answer "yes" that you have been convicted of an offense against the law other than a minor traffic violation, please explain the nature of the conviction and the offense charged and disposition to include dismissals, not guilty, no pros, PJC, expungements, or plea of guilty.)Enter N/A if you answered "no" to having been charged or convicted of an offense against the law other than a minor traffic violation.
14
If you were charged with a criminal offense at some point in your life, you will be required to provide certified and true copied of warrant(s) and judgements(s) for each offense (other than a minor traffic violation) as a condition of employment, even if documentation and charges have previously been reported to the agency.Do you understand this requirement?
YesNo
Required Question