Holland America Group
Technical Business Analyst
Holland America Group, Miami, Florida, us, 33222
Job Description
Carnival Corporation is looking for a Technical Business Analyst (TBA) to join a multidisciplinary team of construction, IT infrastructure, port operations, and applications professionals in the planning, development, and execution of large-scale IT infrastructure projects. The TBA will be responsible for ensuring the timely and cost-efficient delivery of IT infrastructure that will support internet connectivity for nearly 10 million cruise passengers annually at our 6 existing ports and Celebration Key, our newest destination which is currently in development. The TBA maintains responsibility beyond delivery, providing ongoing support to 7 cruise ports throughout the Caribbean.
Essential Functions:
Support project delivery;Solicit, document, and gain consensus on project requirementsResearch and recommend solutions based on requirementsDevelop infrastructure cost estimatesCreate Work Breakdown Structure and task-level project planCoordinate resources to ensure project objectives are met, remaining within scope, schedule, and budgetDevelop and execute project communications plan for all stakeholders; executive-level, working groupDocument and monitor infrastructure project risksPost-delivery operational support;
Review current support processes for opportunities to improve productivity, streamline workflows, and reduce costLead IT standardization efforts for accounting, email, and inventory solutions deployed across the existing portsEnsure IT lifecycle by creating, tracking, and reporting on IT maintenance schedule, including patching, updates, and end-of-life refresh schedulesOnboard/Offboard team members. Setup or decommission user accounts, order necessary hardware, work with new hire to verify required software is installed and test user accountsQualifications:
Minimum Education: Bachelor's DegreeDiscipline/Major: Computer science, information systems, finance or economicsRequired Certifications: Project Management Professional (PMP)Required Years and Area of Professional Experience: At least 5 years of experience working in IT support or IT project managementCritical Professional Related Technical/Computer Skills: Strong analytical, problem-solving, and communication skillsPreferred Education: Bachelor's degreePreferred Experience and Type: IT support, project management, financeKnowledge, Skills & Abilities: Basic knowledge in networking principles, background in construction a plus. Must possess the persistence to keep initiatives on track, be highly organized, proficient with industry standard tools, work well under pressure, easily adapt to changing requirements, and be a world-class collaboratorDecision-Making:
Tactical: Decisions focus on intermediate-term issues. The purpose of decisions made at this level are to help move CCL closer to reaching strategic goals. Outcomes are predictable. After a decision is made by Top Executive Leadership, the next phase is to take the needed steps to implement it. Examples are: The amount of money required to implement, which advertising agency to promote a new service or to provide an incentive plan to employees to encourage increased revenue
Travel: Less than 25% non-shipboard travel likely
Offers to the selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
Health Benefits:
Cost-effective medical, dental and vision plansEmployee Assistance Program and other mental health resourcesAdditional programs include company paid term life insurance and disability coverage
Financial Benefits:
401(k) plan that includes a company matchEmployee Stock Purchase plan
Paid Time Off
Holidays - All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee's discretion.Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friendsPersonal and professional learning and development resources including tuition reimbursementOn-site preschool program at our Miami campus
#LI-SH1
#LI-Hybrid
About Us
Carnival Corporation & plc is the world's largest leisure travel company, our mission to deliver unforgettable happiness to our gust through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
Carnival Corporation is looking for a Technical Business Analyst (TBA) to join a multidisciplinary team of construction, IT infrastructure, port operations, and applications professionals in the planning, development, and execution of large-scale IT infrastructure projects. The TBA will be responsible for ensuring the timely and cost-efficient delivery of IT infrastructure that will support internet connectivity for nearly 10 million cruise passengers annually at our 6 existing ports and Celebration Key, our newest destination which is currently in development. The TBA maintains responsibility beyond delivery, providing ongoing support to 7 cruise ports throughout the Caribbean.
Essential Functions:
Support project delivery;Solicit, document, and gain consensus on project requirementsResearch and recommend solutions based on requirementsDevelop infrastructure cost estimatesCreate Work Breakdown Structure and task-level project planCoordinate resources to ensure project objectives are met, remaining within scope, schedule, and budgetDevelop and execute project communications plan for all stakeholders; executive-level, working groupDocument and monitor infrastructure project risksPost-delivery operational support;
Review current support processes for opportunities to improve productivity, streamline workflows, and reduce costLead IT standardization efforts for accounting, email, and inventory solutions deployed across the existing portsEnsure IT lifecycle by creating, tracking, and reporting on IT maintenance schedule, including patching, updates, and end-of-life refresh schedulesOnboard/Offboard team members. Setup or decommission user accounts, order necessary hardware, work with new hire to verify required software is installed and test user accountsQualifications:
Minimum Education: Bachelor's DegreeDiscipline/Major: Computer science, information systems, finance or economicsRequired Certifications: Project Management Professional (PMP)Required Years and Area of Professional Experience: At least 5 years of experience working in IT support or IT project managementCritical Professional Related Technical/Computer Skills: Strong analytical, problem-solving, and communication skillsPreferred Education: Bachelor's degreePreferred Experience and Type: IT support, project management, financeKnowledge, Skills & Abilities: Basic knowledge in networking principles, background in construction a plus. Must possess the persistence to keep initiatives on track, be highly organized, proficient with industry standard tools, work well under pressure, easily adapt to changing requirements, and be a world-class collaboratorDecision-Making:
Tactical: Decisions focus on intermediate-term issues. The purpose of decisions made at this level are to help move CCL closer to reaching strategic goals. Outcomes are predictable. After a decision is made by Top Executive Leadership, the next phase is to take the needed steps to implement it. Examples are: The amount of money required to implement, which advertising agency to promote a new service or to provide an incentive plan to employees to encourage increased revenue
Travel: Less than 25% non-shipboard travel likely
Offers to the selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
Health Benefits:
Cost-effective medical, dental and vision plansEmployee Assistance Program and other mental health resourcesAdditional programs include company paid term life insurance and disability coverage
Financial Benefits:
401(k) plan that includes a company matchEmployee Stock Purchase plan
Paid Time Off
Holidays - All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee's discretion.Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friendsPersonal and professional learning and development resources including tuition reimbursementOn-site preschool program at our Miami campus
#LI-SH1
#LI-Hybrid
About Us
Carnival Corporation & plc is the world's largest leisure travel company, our mission to deliver unforgettable happiness to our gust through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf