Collabera
Help Desk Support
Collabera, Edmond, Oklahoma, United States, 73034
Description
HomeSearch JobsJob Description
Help Desk Support
Contract: Oklahoma City, Oklahoma, US
Salary: $20.00 Per Hour
Job Code: 355714
End Date: 2024-12-08Days Left: 17 days, 2 hours left
Apply
Title:
Service Desk Analyst
Location:
Remote
Duration:
12 months
Pay Range:
$16/hr - $20/hr
Job Summary:Provides phone, chat and web support for business and IT customers technical issues and service requests.Records problem symptoms and information for escalation of the more complex problems to higher level support.Maintains knowledge of relevant products and service offerings to provide accurate solutions.Acts as representative of technical services to customers.This role is currently 100% virtual, subject to change.Essential Job Functions:
Provides basic service desk support for issues and service requests related to hardware, software, network/mainframe connectivity and application support within an enterprise support team.Acts as a representative of technical services to customers. Initiates, escalates, and resolves incidents and/ or service requests.Conducts timely 1st level problem determination for incidents using documented procedures.Acquires and maintains up-to-date knowledge of relevant product/service offerings and support procedures to provide technically accurate solutions to customers.Must be able to provide clear, concise, information through written and verbal communications. Accurately documents issues, steps taken, and results following quality guidelines.Creates a positive customer experience in every interaction.Education Requirements:
High school diploma or equivalent required.Bachelor's degree preferred. Equivalent relevant business experience or certifications will be considered.Experience Requirements:One year of technical experience in an enterprise support environment or equivalent education / technical certifications.Additional Preferred Skills:
Remote support (enterprise) experience preferredContact Center experience preferredFlexibility to work within 18x7x365 support team;Preferred experience with CompTIA A+, Net+, MS Desktop Professional, ServiceNow, Device Manager and Active DirectoryScheduling Details:
This assignment will begin with approximately 5-6 weeks of training.Training will be 8 hours per day and will be hosted Monday-Wednesday.Training will begin between 7-9 am CDT.After training is completed, individual shifts will be assigned.Shifts will be 8 hours per day, 3 day per week (Monday-Wednesday).Individual shifts will begin between 6:30 am - 9:00 am CDT.Start times should remain static unless there's a shift in business need.Job Requirement
Service DeskCallReach Out to a RecruiterRecruiterEmailPhoneSHAKTHIKANNAN KONARshakthikannan.konar@collabera.com
Apply Now
HomeSearch JobsJob Description
Help Desk Support
Contract: Oklahoma City, Oklahoma, US
Salary: $20.00 Per Hour
Job Code: 355714
End Date: 2024-12-08Days Left: 17 days, 2 hours left
Apply
Title:
Service Desk Analyst
Location:
Remote
Duration:
12 months
Pay Range:
$16/hr - $20/hr
Job Summary:Provides phone, chat and web support for business and IT customers technical issues and service requests.Records problem symptoms and information for escalation of the more complex problems to higher level support.Maintains knowledge of relevant products and service offerings to provide accurate solutions.Acts as representative of technical services to customers.This role is currently 100% virtual, subject to change.Essential Job Functions:
Provides basic service desk support for issues and service requests related to hardware, software, network/mainframe connectivity and application support within an enterprise support team.Acts as a representative of technical services to customers. Initiates, escalates, and resolves incidents and/ or service requests.Conducts timely 1st level problem determination for incidents using documented procedures.Acquires and maintains up-to-date knowledge of relevant product/service offerings and support procedures to provide technically accurate solutions to customers.Must be able to provide clear, concise, information through written and verbal communications. Accurately documents issues, steps taken, and results following quality guidelines.Creates a positive customer experience in every interaction.Education Requirements:
High school diploma or equivalent required.Bachelor's degree preferred. Equivalent relevant business experience or certifications will be considered.Experience Requirements:One year of technical experience in an enterprise support environment or equivalent education / technical certifications.Additional Preferred Skills:
Remote support (enterprise) experience preferredContact Center experience preferredFlexibility to work within 18x7x365 support team;Preferred experience with CompTIA A+, Net+, MS Desktop Professional, ServiceNow, Device Manager and Active DirectoryScheduling Details:
This assignment will begin with approximately 5-6 weeks of training.Training will be 8 hours per day and will be hosted Monday-Wednesday.Training will begin between 7-9 am CDT.After training is completed, individual shifts will be assigned.Shifts will be 8 hours per day, 3 day per week (Monday-Wednesday).Individual shifts will begin between 6:30 am - 9:00 am CDT.Start times should remain static unless there's a shift in business need.Job Requirement
Service DeskCallReach Out to a RecruiterRecruiterEmailPhoneSHAKTHIKANNAN KONARshakthikannan.konar@collabera.com
Apply Now