Program Specialist (Direct Hire)

Summary As a Program Specialist in the Mission Support Directorate (MSD) at NASA Headquarters, you will be responsible for coordinating across NASA's mission support areas and with key partnering offices to manage the full range of day-to-day administrative, programmatic, and program support activities. Responsibilities Duties described below are at the highest grade advertised. Duties assigned at lower grade levels will be of more limited scope, performed with less independence and limited complexity; duties will be commensurate with the grade of selected employee. Engage in on-going project assessment to improve performance. Propose project and process enhancements, including short- and long-range planning, evaluation of requirements and priorities, and reporting. Lead planning and coordination efforts for all organizational strategic retreats, special events, and collaborative meetings. Ensure appropriate venue selection, accommodation availability, transportation, and meals while overseeing activities performed by the logistics subcontractor. Conduct the annual MSD COOP (Continuity of Operations) review with MSD executive leadership. Communicate COOP exercises and lessons learned to the workforce and serve as MSD PAT (Personnel Accountability Team) Point of Contact (POC). Ensure MSD COOP planning documents are updated as required (e.g., due to organizational and/or personnel changes). Serve as MSD Core Information Technology (IT) POC, approving and coordinating employee IT equipment subscriptions, including computers, phones, printers, and copiers. Also serve as the MSD IT property custodian. Implement standard approaches and mechanisms (tools, processes, etc.) to ensure project team(s) operate according to best practices and are efficient and effective. Ensure organizational compliance with administrative functions, requirements, and guidelines and provide proactive guidance and assistance to employees and senior leadership on these matters, including directives and policy management. Cultivate positive relationships with counterparts across NASA organizations and centers. Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork. Requirements Conditions of Employment Qualifications Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work. To qualify for GS-12, you must have one year of directly related specialized experience equivalent to the GS-11 level: Providing guidance on interpreting applicable regulations, policies, guidance, and office procedures; Supporting senior leadership or management with data collection and data analysis to meet organizational initiatives; Creating reports, presentations, and/or spreadsheets to identify process improvements. To qualify for GS-13, you must have one year of directly related specialized experience equivalent to the GS-12 level: Recommending, developing, and executing administrative processes, guidelines, standards, or initiatives to improve operations; Collaborating cross-organizationally to establish and meet organizational initiatives and program goals; Developing and implementing customer support processes, guidance, or policy. Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. NASA prohibits the use of artificial intelligence (AI) or AI-assisted tool in drafting application and assessment responses. Please visit https://www.nasa.gov/careers/how-to-apply/#Artificial-Intelligence to review NASA's guidance on the use of AI tools during the application process. Education Additional Information Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement. If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must: - Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility. - Meet the minimum qualifications requirements for the position - Submit proof that you meet the requirements for CTAP/ICTAP as indicated in 'Required Documents' For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap.