Insight Global
Application Support Analyst
Insight Global, Charlotte, North Carolina, United States, 28245
Job Description
Perform systems review, insuring data integrity by looking at information such as user IDs, locations, and transactions.
Identify problems and work with application administrators to implement bug fixes and enchantments.
Provide extended support for projects and acquisitions as needed.
Communication of Knowledge
Maintain and provide system procedure documentation to end-users.
Create and maintain Knowledge Database articles for use by the Support Desk and Business Application Support.
Required to maintain current knowledge of advancements in the software applications field.
Required to log all pertinent details of an issue clearly and correctly within a related support ticket.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
1+ years of experience in an IT role
Ability to provide entry level hardware support which may include PCs, printers, and handheld devices.
Ability to investigate problems and solve problems on devices
Ability to reset user passwords for multiple applications
Ability to monitor system error logs or job queues for application problems
Basic network troubleshooting Experience with AS400
Experience with the rental man application null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Perform systems review, insuring data integrity by looking at information such as user IDs, locations, and transactions.
Identify problems and work with application administrators to implement bug fixes and enchantments.
Provide extended support for projects and acquisitions as needed.
Communication of Knowledge
Maintain and provide system procedure documentation to end-users.
Create and maintain Knowledge Database articles for use by the Support Desk and Business Application Support.
Required to maintain current knowledge of advancements in the software applications field.
Required to log all pertinent details of an issue clearly and correctly within a related support ticket.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
1+ years of experience in an IT role
Ability to provide entry level hardware support which may include PCs, printers, and handheld devices.
Ability to investigate problems and solve problems on devices
Ability to reset user passwords for multiple applications
Ability to monitor system error logs or job queues for application problems
Basic network troubleshooting Experience with AS400
Experience with the rental man application null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.