Jones Lang LaSalle IP, Inc.
Quality Assurance Manager
Jones Lang LaSalle IP, Inc., San Antonio, Texas, United States, 78208
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
The Quality Assurance & Governance Analyst will report directly to the Program Manager. This position is responsible for providing first level analytical support for reviewing actions, documentation, processes, and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed. The Process Quality Assurance & Governance Analyst will own continuous process improvement and will provide subject matter expertise in quality assurance, quality control and governance across the account.
Quality AssuranceDrive QA/QC procedures and protocols; roll out of the Quality Check Procedure across JLL Ops teams.Conduct quality audits on contractors and report findings to the client. Implement follow-up procedures with contractors to track close-out of quality non-conformance.Customer Satisfaction feedback oversight; monitoring performance and identifying and leading initiatives to improve performance.Responsible for people onboarding and offboarding compliance with the client, identify gaps and develop solutions.Advise leadership on the implementation and adherence to agreed and established QA/QC procedures.Monitor and assess departmental performance metrics, ensuring alignment with company goals and objectives.Collaborate with functional teams to establish performance benchmarks and develop performance improvement plans.Examine and research complex programs, processes, documentation, or files to ensure compliance with internal company requirements or agency or government regulations.Identify risks and problem areas and recommend improvements.Evaluate staff knowledge and compliance with governing policies, procedures and regulationsProvide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies.Drive project planning best practices and efficiencies.Required
BA/BS in in Quality Assurance, Business Management, related discipline or equivalent facilities, construction, and real estate management experience.Lean Six Sigma Green Belt or process improvement experience.5+ years of operations management experience and leading people, as The Director of Operations or related.Strong supervisory skills with the ability to coach, mentor and train.Excellent interpersonal, communication, negotiation and presentation ability.Superior customer service, relationship building and follow up skills.Computer proficiency with Excel, Word, Outlook.Location:
On-site -SAN ANTONIO, TX
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
The Quality Assurance & Governance Analyst will report directly to the Program Manager. This position is responsible for providing first level analytical support for reviewing actions, documentation, processes, and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed. The Process Quality Assurance & Governance Analyst will own continuous process improvement and will provide subject matter expertise in quality assurance, quality control and governance across the account.
Quality AssuranceDrive QA/QC procedures and protocols; roll out of the Quality Check Procedure across JLL Ops teams.Conduct quality audits on contractors and report findings to the client. Implement follow-up procedures with contractors to track close-out of quality non-conformance.Customer Satisfaction feedback oversight; monitoring performance and identifying and leading initiatives to improve performance.Responsible for people onboarding and offboarding compliance with the client, identify gaps and develop solutions.Advise leadership on the implementation and adherence to agreed and established QA/QC procedures.Monitor and assess departmental performance metrics, ensuring alignment with company goals and objectives.Collaborate with functional teams to establish performance benchmarks and develop performance improvement plans.Examine and research complex programs, processes, documentation, or files to ensure compliance with internal company requirements or agency or government regulations.Identify risks and problem areas and recommend improvements.Evaluate staff knowledge and compliance with governing policies, procedures and regulationsProvide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies.Drive project planning best practices and efficiencies.Required
BA/BS in in Quality Assurance, Business Management, related discipline or equivalent facilities, construction, and real estate management experience.Lean Six Sigma Green Belt or process improvement experience.5+ years of operations management experience and leading people, as The Director of Operations or related.Strong supervisory skills with the ability to coach, mentor and train.Excellent interpersonal, communication, negotiation and presentation ability.Superior customer service, relationship building and follow up skills.Computer proficiency with Excel, Word, Outlook.Location:
On-site -SAN ANTONIO, TX
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.