State of California
ServiceNow Developer
State of California, Sacramento, California, United States, 95828
The Department of Financial Protection and Innovation (DFPI) is recruiting for one, Permanent, Full-time Information Technology Specialist I ServiceNow Developer position within the Executive Division's Information Technology Service Division. This position is to be located in the Sacramento office. This recruitment may be used to fill subsequent vacancies of these positions within the next 180 days.
You will find additional information about the job in the Duty Statement .
Working ConditionsConflict of InterestThis position is subject to Title 10, § 250.30 of the California Code of Regulations, the Department of Financial Protection and Innovation's Conflict of Interest Regulations, the incumbent is required to submit a Statements of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1st and within 30 days of leaving office.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.INFORMATION TECHNOLOGY SPECIALIST IAdditional Documents
Job Application Package ChecklistDuty StatementPosition Details
Job Code #:JC-454788
Position #(s):410-113-1402-400
Working Title:ServiceNow Developer
Classification:INFORMATION TECHNOLOGY SPECIALIST I $6,323.00 - $8,475.00 A$6,954.00 - $9,319.00 B$7,635.00 - $10,230.00 C
# of Positions:1
Work Location:Sacramento County
Telework:Hybrid
Job Type:Permanent, Full Time
Department Information
DFPI protects consumers and oversees financial service providers and products. The DFPI supervises the operations of state-licensed financial institutions, including banks, credit unions and money transmitters. Additionally, the DFPI licenses and regulates a variety of financial service providers, including securities brokers and dealers, investment advisers, payday lenders and other consumer finance lenders. The DFPI offers benefit packages, competitive salary, a robust training program and opportunities for advancement.
Department Website: https://dfpi.ca.gov/
Special RequirementsTo have your application considered for this job opportunity:
List the Job Code (JC) and Position Number for this position in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" section on the State Application, STD. 678.List your most current employment history first in the "EMPLOYMENT HISTORY" section on the STD. 678.Provide the "From" and "To" dates with the month, day and year, the "Hours Per Week" that you worked and the Total Worked (Years/Months). You may include overtime hours.You must complete the "DUTIES PERFORMED" on the State Application ( do not note "see attached resume" in this section ). Failure to comply and your application is considered incomplete.SROA and Surplus are encouraged to apply and must submit a copy of their letter.Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service.
If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency.
NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail.
**A candidate pool may be established for subsequent vacancies.**
**All hires may be subject to a criminal background check.**
**We encourage applicants to apply electronically.**
Application InstructionsCompleted applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.Final Filing Date: 12/5/2024Who May ApplyIndividuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To ApplyComplete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Financial Protection and InnovationN/AAttn: Human Resources - LCHuman Resources Office2101 Arena Blvd.Sacramento , CA 95834
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Financial Protection and InnovationN/AHuman Resources - LCHuman Resources Office2101 Arena Blvd.Sacramento , CA 95834
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is required and must be included.Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section at the bottom of this job bulletin for the filing instructions and the SOQ Questions. Applications submitted without the SOQ may not be considered.Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Proficiency in developing ServiceNow applications and customizations(mandatory).Hands-on experience with modules like IT Service Management (ITSM) and Customer Service Management(CSM).Proficiency in JavaScript (mandatory).Familiarity with other languages like HTML, CSS, AngularJS, and Bootstrap for UI customization.Expertise in Client Scripts, Business Rules, Assignment Rules and Workflow Scripting.Ability to analyze complex problems and design effective solutions.Ability to effectively communicate technical concepts to non-technical stakeholders.Familiarity with tools like Jira, Azure DevOps, or other ticketing and tracking systems.ServiceNow certifications would be a plus.Experience developing/maintaining applications in ASP.net,C#.net and SQL Server reporting Services (SSRS).Demonstrated ability to work cohesively within a team environment.Capacity to perform under pressure in a fast pace environment with changing priorities.Adaptability to manage changing priorities and effectively juggle multiple tasks simultaneously.
BenefitsDFPI employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:
Excellent CalPERS state pension planAlternate Work SchedulesTeleworkHealth, dental & vision insurance for the employee or the employee's familyInvestment in careers developmentReimbursement AccountsBenefit information can be found on the CalHR website and the CalPERS website.
Contact InformationThe Human Resources Contact is available to answer questions regarding the position or application process.Department Website: https://dfpi.ca.gov/Human Resources Contact:LaHaven Criner(916) 931-9726lahaven.criner@dfpi.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.EEO Contact:Angelina Endsley(916) 576-4938eeo@dfpi.ca.govCalifornia Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications
All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager's review. Failure to include an SOQ may disqualify an applicant from consideration.
A resume in lieu of the SOQ responses may disqualify an applicant from consideration. A standard or generic SOQ may disqualify an applicant from consideration.
Please review the Duty Statement and Desirable Qualifications for this position.
SOQ Format InstructionsThe SOQ must be no more than one page in length, single-spaced, using Arial 12-point font and must have the applicant's first and last name and Statement of Qualifications in the upper left corner.
PLEASE ANSWER THE FOLLOWING:1. What is your experience working in Service Now to develop an application involving workflow and Portal User Interface? Explain with an example Project.2. Please detail your experience in maintaining and operating applications/systems in production environments, specifically focusing on your familiarity with incident management and change management processes. Include examples of how you've effectively managed incidents and implemented changes within these environments.
For assistance in uploading documents, including the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Upload SOQ to your Application Package
Examination Information
To obtain list eligibility please click on the link below
Information Technology Specialist I - EX-1750
Equal Opportunity EmployerThe State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
You will find additional information about the job in the Duty Statement .
Working ConditionsConflict of InterestThis position is subject to Title 10, § 250.30 of the California Code of Regulations, the Department of Financial Protection and Innovation's Conflict of Interest Regulations, the incumbent is required to submit a Statements of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1st and within 30 days of leaving office.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.INFORMATION TECHNOLOGY SPECIALIST IAdditional Documents
Job Application Package ChecklistDuty StatementPosition Details
Job Code #:JC-454788
Position #(s):410-113-1402-400
Working Title:ServiceNow Developer
Classification:INFORMATION TECHNOLOGY SPECIALIST I $6,323.00 - $8,475.00 A$6,954.00 - $9,319.00 B$7,635.00 - $10,230.00 C
# of Positions:1
Work Location:Sacramento County
Telework:Hybrid
Job Type:Permanent, Full Time
Department Information
DFPI protects consumers and oversees financial service providers and products. The DFPI supervises the operations of state-licensed financial institutions, including banks, credit unions and money transmitters. Additionally, the DFPI licenses and regulates a variety of financial service providers, including securities brokers and dealers, investment advisers, payday lenders and other consumer finance lenders. The DFPI offers benefit packages, competitive salary, a robust training program and opportunities for advancement.
Department Website: https://dfpi.ca.gov/
Special RequirementsTo have your application considered for this job opportunity:
List the Job Code (JC) and Position Number for this position in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" section on the State Application, STD. 678.List your most current employment history first in the "EMPLOYMENT HISTORY" section on the STD. 678.Provide the "From" and "To" dates with the month, day and year, the "Hours Per Week" that you worked and the Total Worked (Years/Months). You may include overtime hours.You must complete the "DUTIES PERFORMED" on the State Application ( do not note "see attached resume" in this section ). Failure to comply and your application is considered incomplete.SROA and Surplus are encouraged to apply and must submit a copy of their letter.Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service.
If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency.
NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail.
**A candidate pool may be established for subsequent vacancies.**
**All hires may be subject to a criminal background check.**
**We encourage applicants to apply electronically.**
Application InstructionsCompleted applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.Final Filing Date: 12/5/2024Who May ApplyIndividuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To ApplyComplete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Financial Protection and InnovationN/AAttn: Human Resources - LCHuman Resources Office2101 Arena Blvd.Sacramento , CA 95834
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Financial Protection and InnovationN/AHuman Resources - LCHuman Resources Office2101 Arena Blvd.Sacramento , CA 95834
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.Resume is required and must be included.Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section at the bottom of this job bulletin for the filing instructions and the SOQ Questions. Applications submitted without the SOQ may not be considered.Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Proficiency in developing ServiceNow applications and customizations(mandatory).Hands-on experience with modules like IT Service Management (ITSM) and Customer Service Management(CSM).Proficiency in JavaScript (mandatory).Familiarity with other languages like HTML, CSS, AngularJS, and Bootstrap for UI customization.Expertise in Client Scripts, Business Rules, Assignment Rules and Workflow Scripting.Ability to analyze complex problems and design effective solutions.Ability to effectively communicate technical concepts to non-technical stakeholders.Familiarity with tools like Jira, Azure DevOps, or other ticketing and tracking systems.ServiceNow certifications would be a plus.Experience developing/maintaining applications in ASP.net,C#.net and SQL Server reporting Services (SSRS).Demonstrated ability to work cohesively within a team environment.Capacity to perform under pressure in a fast pace environment with changing priorities.Adaptability to manage changing priorities and effectively juggle multiple tasks simultaneously.
BenefitsDFPI employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:
Excellent CalPERS state pension planAlternate Work SchedulesTeleworkHealth, dental & vision insurance for the employee or the employee's familyInvestment in careers developmentReimbursement AccountsBenefit information can be found on the CalHR website and the CalPERS website.
Contact InformationThe Human Resources Contact is available to answer questions regarding the position or application process.Department Website: https://dfpi.ca.gov/Human Resources Contact:LaHaven Criner(916) 931-9726lahaven.criner@dfpi.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.EEO Contact:Angelina Endsley(916) 576-4938eeo@dfpi.ca.govCalifornia Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications
All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager's review. Failure to include an SOQ may disqualify an applicant from consideration.
A resume in lieu of the SOQ responses may disqualify an applicant from consideration. A standard or generic SOQ may disqualify an applicant from consideration.
Please review the Duty Statement and Desirable Qualifications for this position.
SOQ Format InstructionsThe SOQ must be no more than one page in length, single-spaced, using Arial 12-point font and must have the applicant's first and last name and Statement of Qualifications in the upper left corner.
PLEASE ANSWER THE FOLLOWING:1. What is your experience working in Service Now to develop an application involving workflow and Portal User Interface? Explain with an example Project.2. Please detail your experience in maintaining and operating applications/systems in production environments, specifically focusing on your familiarity with incident management and change management processes. Include examples of how you've effectively managed incidents and implemented changes within these environments.
For assistance in uploading documents, including the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Upload SOQ to your Application Package
Examination Information
To obtain list eligibility please click on the link below
Information Technology Specialist I - EX-1750
Equal Opportunity EmployerThe State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.