Arapahoe County
Application Support Specialist - (Hybrid Work Schedule)
Arapahoe County, Colorado Springs, Colorado, United States, 80509
Salary :
$66,281.28 - $105,877.46 Annually
Location :
80120, CO
Job Type:
Full-time
Job Number:
05970
Department:
Information Technology
Opening Date:
11/12/2024
Closing Date:
12/8/2024 12:00 AM Mountain
Description
Are you ready to contribute your technical expertise to our dynamic team? We are seeking a dedicated individual to provide essential technical support and administrative services for our applications. Your primary responsibilities will include the installation, maintenance, and troubleshooting of both server based and SaaS based software critical to the County's operations.
In this role, you will handle new releases, evaluate patches, and address software-related issues. You will also support team members and end users by offering expert advice on automating information processes. Your daily tasks will serve as a technical liaison with vendors for supported applications.
If you are a problem-solver who thrives on challenges and likes working on a variety of things, this position is an excellent opportunity for you to play a crucial role in maintaining and improving our technological application infrastructure. Join us and be a part of a team that ensures the seamless operation of our County's technology systems.
It is a government job, but it is not what you think. We operate with the agility and innovation you'd find in the private sector, without the red tape often associated with government work.
NOTE:The anticipated hiring range is $85,000.00 to $100,000 per year.
Duties
The following duty statements are
illustrative of the essential functions
of the job and do not include other non-essential or marginal duties that may be required. The County reserves the right to modify or change the duties or essential functions of the job at any time.
Provides technical expertise in the administration, maintenance, analysis, testing and implementation for purchased or in-house developed software. Creates and implements technical designs based on customer business requirements. Defines project milestones and develops test data based on technical designs. Provides analysis of options and alternatives for application implementation and administration.
May work with vendor for vendor supported applications, acting as the technical liaison between the vendor and internal customers. May do initial troubleshooting of issues before contacting vendor.
May develop tests to troubleshoot problems, plan, test and implement solutions.
May develop technical and user instructions and documentation and may provide training on new or changed applications for both customers and departmental employees.
May assist in the preparation of project plans and resource projections for all activities performed within the framework of a given project. This includes defining project scope as well as preparing work plans for the project.
Supports current IT Standards.
Continue personal development and education to remain informed of current industry development and technologies.
Performs other duties as assigned.Requirements
SKILLS AND ABILITIES:Knowledge and experience with current technology, including installation and configuration of application software in a Microsoft environment, analysis, testing, implementation, and on-going applications support.
Knowledge, skill and experience with current Microsoft environment software, such as database integration (MS SQL SERVER), client/server technology or cloud computing. Specific application knowledge may include but is not limited to: EDMS, ITIL Process, Assessor-Treasurer, and Public Works management software.
Skills to design, test, document and implement applications either working with a vendor or with development staff.
Knowledge to analyze and recommend business solutions to meet County automation needs.
Ability to read and interpret technical manuals and specification documents. Ability to explain and discuss complex analysis and application issues in a manner that can be understood by non-technical persons.
Knowledge of and adherence to application security technology.
Ability to analyze and define complex application structures.
EDUCATION:Bachelor's degree in computer science or a related field is desirable. Continued information technology course work desirable.
EXPERIENCE:Six to seven years of experience in a professional information technology environment with a minimum of 4 years working with
software application support.
(An equivalent combination of education and work experience that satisfy the requirements of the job may be sufficient).Supplemental Information
Pre-employment testing includes an acceptable current motor vehicle check, background check, and polygraph exam.
A valid Colorado driver's license and fingerprinting must be on file.
SUPERVISION RECEIVED:Works under the direction of an Information Technology Manager who defines goals and guidelines for the group. Work assignments are in the form of areas of responsibility and are typically generally defined.
SUPERVISION EXERCISED:May provide direction to other technical professionals and user professionals assigned to a specific project. May act as a trainer.
INTERPERSONAL CONTACTS:Contacts are with superiors, peers, subordinates, elected officials, customers, and/or vendors. Contacts require the ability to exercise a high degree of interpersonal skills to influence persons at all levels. Information given and received ranges from simple to technical in nature; contacts require the ability to exercise a considerable degree of interpersonal skills. Incumbent is accountable for the results of the contact.
WORK ENVIRONMENT:Work is generally confined to a standard office environment. Incumbent may be required at any point in time to be on-call to respond to emergency situations, special events or routine on-call schedule. Must be able to travel between multiple locations as needed. Occasional out of town travel may be required.
PHYSICAL DEMANDS:The following are some of the physical demands commonly associated with this position.
Spends 70% of the time sitting and 30% either standing or walking.
Occasionally lifts, carries, pulls or pushes up to 40 pounds.
Occasionally stoops, kneels, balances, reaches, crawls and crouches while performing manual office duties.
Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
Frequent use of eye, hand, and finger coordination enabling the use of automated office machinery.
Visual capacity enabling constant use of computer equipment.
Definitions:Occasionally: Activity exists less than 1/3 of the time.Frequently: Activity exists between 1/3 and 2/3 of the time.Constantly: Activity exists more than 2/3 of the time.
** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.
Toll Free Applicant Technical Support:
If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.
As a Regular Full-Time employee at Arapahoe County Government, you are eligible for benefits such as:
Medical, Dental, and Vision InsuranceLife and Supplemental Life InsuranceShort and Long Term DisabilityMandatory Pension PlanDeferred Compensation PlanPre-paid Legal ServicesVacation and Sick LeavesHoliday payTraining and Educational Reimbursement OpportunitiesFor a more detailed listing of our benefit programs, click on the MENU link on the left and then Benefits Summary.
01
Please choose the response that best describes your educational background.
Some high school coursesHigh School Graduate or GEDSome college coursesSome college courses in computer science or a related field.Associate DegreeAssociate Degree in computer science or a related field.Bachelor's DegreeBachelor's Degree in computer science or a related field.Master's DegreeMaster's Degree in computer science or a related field.
02
Please choose the response that best describes your experience in a professional information technology environment.
No experienceOne year but less than two years of experienceLess than one year of experienceTwo years but less than three years of experienceThree years but less than four years of experienceFour years but less than five years of experienceFive years but less than six years of experienceSix years but less than seven years of experienceSeven years but less than eight years of experienceEight years but less than nine years of experienceNine years but less than ten years of experienceTen years but less than eleven years of experienceOver eleven years of experience
03
Please choose the response that best describes your experience working with software application support.
No experienceLess than one year of experienceOne year but less than two years of experienceTwo years but less than three years of experienceThree years but less than four years of experienceFour years but less than five years of experienceFive years but less than six years of experienceSix years but less than seven years of experienceSeven years but less than eight years of experienceOver eight years of experience
04
I have demonstrated professional success with the following skills:
Querying SQL databasesDesigning databasesCreating reports using SQLModifying (insert, update, or delete) data in a SQL databaseCreating SQL stored proceduresScripting languages such as JavaScript, VBA, PowerShell or othersCreating technical documentationImplementing in-house or purchased softwareInstalling, Upgrading, or Maintaining in-house or purchased softwareNone of the above
05
Do you have a current, valid driver's license?
YesNo
06
Have you received eight or more points within the past twelve months or twelve or more points within the past twenty-four months against your driving record?
YesNo
07
How many moving traffic violations have you been cited for in the past two years?
Less than 3 violations3 or 4 violations5 or more violations
08
In the past three years, have you had your driver's license revoked or suspended?
YesNo
Required Question
$66,281.28 - $105,877.46 Annually
Location :
80120, CO
Job Type:
Full-time
Job Number:
05970
Department:
Information Technology
Opening Date:
11/12/2024
Closing Date:
12/8/2024 12:00 AM Mountain
Description
Are you ready to contribute your technical expertise to our dynamic team? We are seeking a dedicated individual to provide essential technical support and administrative services for our applications. Your primary responsibilities will include the installation, maintenance, and troubleshooting of both server based and SaaS based software critical to the County's operations.
In this role, you will handle new releases, evaluate patches, and address software-related issues. You will also support team members and end users by offering expert advice on automating information processes. Your daily tasks will serve as a technical liaison with vendors for supported applications.
If you are a problem-solver who thrives on challenges and likes working on a variety of things, this position is an excellent opportunity for you to play a crucial role in maintaining and improving our technological application infrastructure. Join us and be a part of a team that ensures the seamless operation of our County's technology systems.
It is a government job, but it is not what you think. We operate with the agility and innovation you'd find in the private sector, without the red tape often associated with government work.
NOTE:The anticipated hiring range is $85,000.00 to $100,000 per year.
Duties
The following duty statements are
illustrative of the essential functions
of the job and do not include other non-essential or marginal duties that may be required. The County reserves the right to modify or change the duties or essential functions of the job at any time.
Provides technical expertise in the administration, maintenance, analysis, testing and implementation for purchased or in-house developed software. Creates and implements technical designs based on customer business requirements. Defines project milestones and develops test data based on technical designs. Provides analysis of options and alternatives for application implementation and administration.
May work with vendor for vendor supported applications, acting as the technical liaison between the vendor and internal customers. May do initial troubleshooting of issues before contacting vendor.
May develop tests to troubleshoot problems, plan, test and implement solutions.
May develop technical and user instructions and documentation and may provide training on new or changed applications for both customers and departmental employees.
May assist in the preparation of project plans and resource projections for all activities performed within the framework of a given project. This includes defining project scope as well as preparing work plans for the project.
Supports current IT Standards.
Continue personal development and education to remain informed of current industry development and technologies.
Performs other duties as assigned.Requirements
SKILLS AND ABILITIES:Knowledge and experience with current technology, including installation and configuration of application software in a Microsoft environment, analysis, testing, implementation, and on-going applications support.
Knowledge, skill and experience with current Microsoft environment software, such as database integration (MS SQL SERVER), client/server technology or cloud computing. Specific application knowledge may include but is not limited to: EDMS, ITIL Process, Assessor-Treasurer, and Public Works management software.
Skills to design, test, document and implement applications either working with a vendor or with development staff.
Knowledge to analyze and recommend business solutions to meet County automation needs.
Ability to read and interpret technical manuals and specification documents. Ability to explain and discuss complex analysis and application issues in a manner that can be understood by non-technical persons.
Knowledge of and adherence to application security technology.
Ability to analyze and define complex application structures.
EDUCATION:Bachelor's degree in computer science or a related field is desirable. Continued information technology course work desirable.
EXPERIENCE:Six to seven years of experience in a professional information technology environment with a minimum of 4 years working with
software application support.
(An equivalent combination of education and work experience that satisfy the requirements of the job may be sufficient).Supplemental Information
Pre-employment testing includes an acceptable current motor vehicle check, background check, and polygraph exam.
A valid Colorado driver's license and fingerprinting must be on file.
SUPERVISION RECEIVED:Works under the direction of an Information Technology Manager who defines goals and guidelines for the group. Work assignments are in the form of areas of responsibility and are typically generally defined.
SUPERVISION EXERCISED:May provide direction to other technical professionals and user professionals assigned to a specific project. May act as a trainer.
INTERPERSONAL CONTACTS:Contacts are with superiors, peers, subordinates, elected officials, customers, and/or vendors. Contacts require the ability to exercise a high degree of interpersonal skills to influence persons at all levels. Information given and received ranges from simple to technical in nature; contacts require the ability to exercise a considerable degree of interpersonal skills. Incumbent is accountable for the results of the contact.
WORK ENVIRONMENT:Work is generally confined to a standard office environment. Incumbent may be required at any point in time to be on-call to respond to emergency situations, special events or routine on-call schedule. Must be able to travel between multiple locations as needed. Occasional out of town travel may be required.
PHYSICAL DEMANDS:The following are some of the physical demands commonly associated with this position.
Spends 70% of the time sitting and 30% either standing or walking.
Occasionally lifts, carries, pulls or pushes up to 40 pounds.
Occasionally stoops, kneels, balances, reaches, crawls and crouches while performing manual office duties.
Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
Frequent use of eye, hand, and finger coordination enabling the use of automated office machinery.
Visual capacity enabling constant use of computer equipment.
Definitions:Occasionally: Activity exists less than 1/3 of the time.Frequently: Activity exists between 1/3 and 2/3 of the time.Constantly: Activity exists more than 2/3 of the time.
** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.
Toll Free Applicant Technical Support:
If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.
As a Regular Full-Time employee at Arapahoe County Government, you are eligible for benefits such as:
Medical, Dental, and Vision InsuranceLife and Supplemental Life InsuranceShort and Long Term DisabilityMandatory Pension PlanDeferred Compensation PlanPre-paid Legal ServicesVacation and Sick LeavesHoliday payTraining and Educational Reimbursement OpportunitiesFor a more detailed listing of our benefit programs, click on the MENU link on the left and then Benefits Summary.
01
Please choose the response that best describes your educational background.
Some high school coursesHigh School Graduate or GEDSome college coursesSome college courses in computer science or a related field.Associate DegreeAssociate Degree in computer science or a related field.Bachelor's DegreeBachelor's Degree in computer science or a related field.Master's DegreeMaster's Degree in computer science or a related field.
02
Please choose the response that best describes your experience in a professional information technology environment.
No experienceOne year but less than two years of experienceLess than one year of experienceTwo years but less than three years of experienceThree years but less than four years of experienceFour years but less than five years of experienceFive years but less than six years of experienceSix years but less than seven years of experienceSeven years but less than eight years of experienceEight years but less than nine years of experienceNine years but less than ten years of experienceTen years but less than eleven years of experienceOver eleven years of experience
03
Please choose the response that best describes your experience working with software application support.
No experienceLess than one year of experienceOne year but less than two years of experienceTwo years but less than three years of experienceThree years but less than four years of experienceFour years but less than five years of experienceFive years but less than six years of experienceSix years but less than seven years of experienceSeven years but less than eight years of experienceOver eight years of experience
04
I have demonstrated professional success with the following skills:
Querying SQL databasesDesigning databasesCreating reports using SQLModifying (insert, update, or delete) data in a SQL databaseCreating SQL stored proceduresScripting languages such as JavaScript, VBA, PowerShell or othersCreating technical documentationImplementing in-house or purchased softwareInstalling, Upgrading, or Maintaining in-house or purchased softwareNone of the above
05
Do you have a current, valid driver's license?
YesNo
06
Have you received eight or more points within the past twelve months or twelve or more points within the past twenty-four months against your driving record?
YesNo
07
How many moving traffic violations have you been cited for in the past two years?
Less than 3 violations3 or 4 violations5 or more violations
08
In the past three years, have you had your driver's license revoked or suspended?
YesNo
Required Question