Program Specialist Lead - Med Only Grant Funded

Description Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence and stability of individuals and families. Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach) ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability. The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities. The Program Specialist Lead - Medical Grant Funded (MAGI and some Non-MAGI programs) is responsible for providing leadership, on the job training to Program Specialists, and assistance with complex cases. The Program Specialist Lead - Medical Grant Funded will provide direct support to the Medical Grant Funded Program Specialists. The position will also provide backup to the Floating Lead Program Specialist. Duties DUTIES: Provides on-the-job training, case review and sign off for new employees, and mentorship to all Medical Grant Funded Program Specialists. Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented, reviews and analyzes case records and reports for completeness and accuracy, identifies compliance and production problems, and recommends and implements process improvements. Provides supervisor information on client/employee interactions to acknowledge high performance or address any performance/behavior concerns. Interprets Agency Letters and Staff Manual rule changes and trains staff accordingly. Prepares written responses, exhibits, and represents agency at administration hearings. Provides coverage for the Floating Leads in their absence. Attends on-going training to maintain/enhance knowledge and skills. REQUIREMENTS: Skills, Abilities and Competencies: Ability to help others learn, identify training needs, provide constructive feedback and coaching. Facilitates cooperation, teamwork, and achieving common goals. Ability to manage and resolve conflicts, confrontations or disagreements in a constructive manner. Ability to maintain professionalism and calm demeanor while working in high volume, high stress, fast paced environment. Knowledge of MAGI and Non-MAGI programs and applicable computer systems. (ie, CBMS) Ability to effectively communicate with a diverse customer base and with upset or difficult clients. Ability to maintain effective working relationships with peers, clients, and management. Behavioral Competencies (these are required for all positions at ACG): Accountability Accessibility Inclusivity Integrity Requirements Education and Experience: High School diploma or GED equivalent At least 3 years of experience determining eligibility for MAGI and Non-MAGI programs Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered. Preferred Education and Experience: Associate or bachelor's degree Supervisory or training experience Proficiency in speaking, reading and writing another language Supplemental Information Pre-Employment Additional Requirements: Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check. Post-Employment Requirements: Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check. Successful completion of bi-annual Colorado Justice Information System (CJIS) training. WORK ENVIRONMENT : Work is generally confined to a standard office environment. PHYSICAL DEMANDS: The following are some of the physical demands commonly associated with this position. Spends 90% of the time sitting and 10% of the time either standing or walking. Occasionally lifts, carries, pulls or pushes up to 20 lbs. Occasionally uses cart, dolly, or other equipment to carry in excess of 20 lbs. Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties. Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions. Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment. Visual capacity enabling constant use of computer or other work-related equipment. Below, please list any special physical demands associated with this position. For instance, exposure to hazardous environments, blood borne pathogens, extreme heat/cold, use of power equipment or machinery, wearing of PPE (personal protective equipment). Definitions: Occasionally: Activity exists less than 1/3 of the time. Frequently: Activity exists between 1/3 and 2/3 of the time. Constantly: Activity exists more than 2/3 of the time. Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: https://studentloans.gov/myDirectLoan/pslfFlow.action/pslf/launch Privacy Rights 24 https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Privacy%20Act%20Statement.pdf Privacy Rights 25 https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Noncriminal%20Justice%20Applicant%20Privacy%20Rights.pdf In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party. Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.