Great Wolf Resorts
Manager, Human Resources
Great Wolf Resorts, Fitchburg, Massachusetts, us, 01420
Pay: $75000 per year - $75000 per year
At Great Wolf, the
Human Resources Manager
is responsible for execution of HR strategy to support and grow our most important asset - our Pack. In this role you will partner with lodge leadership to ensure the HR function helps drive success and supports achievementof Great Wolf Lodge business goals.
Essential Duties & Responsibilities
Provides ongoing support and guidance in day to day recruiting. Oversees recruitment and hiring of supervisor and manager positions as well as other open roles as assigned.Effectively assesses and prioritizes staffing needs as well as develop and drive strategy to improve staffing levels.Understands labor model and is able to activate recruiting and staffing strategies based on fluctuations in staffing levelsPlans effectively for hiring needs based on forecast, turnover, and current staffing levelsAbility to manage and run full scope of performance management including goal setting, coaching and performance management and execution of pack member performance appraisal process.Conducts investigations as assigned, presents findings and recommends outcome.Conducts training to effectively onboard new Pack and new leaders and ensures assignment and training completion of required courses in Great Wolf University.Supports Pack Member development by offering coaching and guidance around career paths.Performs gap analysis against competency models and works with leaders to develop their Pack for career growth and succession.Oversees leave administration, payroll administration including oversight to tenure increase porcess and other reporting as assigned by HR Director.Handles day to day benefits questions and helps lead annual Open Enrollment process.Oversees workers compensation claims working with the both the insurance company and with the injured employee.Leads employee recognition and Pack culture through event planning, constant reinforcement and marketing of recognition program.Communicates information and ideas clearly, confidently and articulately both in oral and written form.Provides feedback that supports pack member's growth, development and engagementAssist in building bridges between departments, leaders and Pack Members across the lodgeFollows all federal and state employment law in decision making process and escalates areas of risk or potential liability.Works to stay up to date on federal and state law changes and demonstrates a working knowledge of basic law as it pertains to worker's comp, payroll, hiring, termination and other employment related decisions.Provides administrative support as needed for operations including; payroll, time and attendance, inventory, ordering, and other data input.Maintains confidentiality and protects operations by keeping human resource information confidentialBasic Qualifications & Skills
Bachelor's Degreein HumanResources, Business or related field or equivalent experienceMinimum of 1yearprevious HR experienceDemonstrated proficiency in Microsoft Office suiteSuccessful completion of criminal background check and drug screenStrong problem solving and organizational skillsAttention to detailEnthusiastic and positive energyMulti-tasking abilityDesired Qualifications & Traits
Previous experience in hotel/resort/theme park industryHuman Resources certification or other specialized trainingExperience utilizing HR Technology Physical RequirementsAble to lift up to 20 lbsAble to bend, stretch, and twistAble to stand or sit for long periods of time
At Great Wolf, the
Human Resources Manager
is responsible for execution of HR strategy to support and grow our most important asset - our Pack. In this role you will partner with lodge leadership to ensure the HR function helps drive success and supports achievementof Great Wolf Lodge business goals.
Essential Duties & Responsibilities
Provides ongoing support and guidance in day to day recruiting. Oversees recruitment and hiring of supervisor and manager positions as well as other open roles as assigned.Effectively assesses and prioritizes staffing needs as well as develop and drive strategy to improve staffing levels.Understands labor model and is able to activate recruiting and staffing strategies based on fluctuations in staffing levelsPlans effectively for hiring needs based on forecast, turnover, and current staffing levelsAbility to manage and run full scope of performance management including goal setting, coaching and performance management and execution of pack member performance appraisal process.Conducts investigations as assigned, presents findings and recommends outcome.Conducts training to effectively onboard new Pack and new leaders and ensures assignment and training completion of required courses in Great Wolf University.Supports Pack Member development by offering coaching and guidance around career paths.Performs gap analysis against competency models and works with leaders to develop their Pack for career growth and succession.Oversees leave administration, payroll administration including oversight to tenure increase porcess and other reporting as assigned by HR Director.Handles day to day benefits questions and helps lead annual Open Enrollment process.Oversees workers compensation claims working with the both the insurance company and with the injured employee.Leads employee recognition and Pack culture through event planning, constant reinforcement and marketing of recognition program.Communicates information and ideas clearly, confidently and articulately both in oral and written form.Provides feedback that supports pack member's growth, development and engagementAssist in building bridges between departments, leaders and Pack Members across the lodgeFollows all federal and state employment law in decision making process and escalates areas of risk or potential liability.Works to stay up to date on federal and state law changes and demonstrates a working knowledge of basic law as it pertains to worker's comp, payroll, hiring, termination and other employment related decisions.Provides administrative support as needed for operations including; payroll, time and attendance, inventory, ordering, and other data input.Maintains confidentiality and protects operations by keeping human resource information confidentialBasic Qualifications & Skills
Bachelor's Degreein HumanResources, Business or related field or equivalent experienceMinimum of 1yearprevious HR experienceDemonstrated proficiency in Microsoft Office suiteSuccessful completion of criminal background check and drug screenStrong problem solving and organizational skillsAttention to detailEnthusiastic and positive energyMulti-tasking abilityDesired Qualifications & Traits
Previous experience in hotel/resort/theme park industryHuman Resources certification or other specialized trainingExperience utilizing HR Technology Physical RequirementsAble to lift up to 20 lbsAble to bend, stretch, and twistAble to stand or sit for long periods of time