Stenograph
Customer Success Manager
Stenograph, Downers Grove, Illinois, United States, 60516
Job Category : Sales, Marketing & Product ManagementRequisition Number : CUSTO010189Posted: April 8, 2024Full-TimeLocations
Showing 1 location88 IL Downers Grove2626 Warrenville RoadDowners Grove, IL 60515, USAThe Position
Our Customer Success Manager’s key role is to make Stenograph’s customers successful with Enterprise Sales solutions. They will be accountable for driving adoption and growing job volume & transactions for enterprise customer(s). They act as a central liaison between Enterprise Sales and Stenograph’s internal resources such as data engineers, system administrators, technical support, customer care, and marketing. The Customer Success Manager will be responsible for onboarding and training all users of Enterprise account(s). This is an individual contributor role reporting to the VP of Customer Success.Responsibilities:
Provide pre-sales and customer success coverage for Enterprise accounts.Support sales with pre-sales activities such as demonstrations and setting up test environments for Enterprise accounts.Accountable for successfully setting customer expectations and project managing the entire onboarding process from start to finish.Accountable for training key internal and external users of Enterprise Sales products for assigned Enterprise accounts.Support marketing efforts.Provide ongoing feedback on product performance, pricing, features, new product ideas, new uses, and promotional strategies.Attend and actively participate in meetings/training sessions and submit reports as directed.Assume responsibility for continual self-training.Proactively participate in and contribute ideas to meetings and training sessions.Act as the voice of the customer with internal teams to provide solutions, product enhancements, and other actions to ensure customer success.Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Qualifications:Bachelor’s degree or equivalent in a technical field is preferable.3-5 years’ experience in related areas as an individual contributor.1-3 years' supervisory experience may be required.Strong understanding of court reporting agency operations, office workflow, and interactions with reporters and other resources.Strong commitment to working closely with team members.Desired proficiency in MS Office: Word, PowerPoint, and Excel.Proactive with evidence of sales and/or customer success experience.An effective communicator, with strong oral and written skills (internal and external).Flexible and self-starter; able to multi-task.Conscientious, curious, goal-driven, respectful, persistent, proactive, willing to accept direction and utilize company-sponsored training.This role can be remote or hybrid in Downers Grove, IL.
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Showing 1 location88 IL Downers Grove2626 Warrenville RoadDowners Grove, IL 60515, USAThe Position
Our Customer Success Manager’s key role is to make Stenograph’s customers successful with Enterprise Sales solutions. They will be accountable for driving adoption and growing job volume & transactions for enterprise customer(s). They act as a central liaison between Enterprise Sales and Stenograph’s internal resources such as data engineers, system administrators, technical support, customer care, and marketing. The Customer Success Manager will be responsible for onboarding and training all users of Enterprise account(s). This is an individual contributor role reporting to the VP of Customer Success.Responsibilities:
Provide pre-sales and customer success coverage for Enterprise accounts.Support sales with pre-sales activities such as demonstrations and setting up test environments for Enterprise accounts.Accountable for successfully setting customer expectations and project managing the entire onboarding process from start to finish.Accountable for training key internal and external users of Enterprise Sales products for assigned Enterprise accounts.Support marketing efforts.Provide ongoing feedback on product performance, pricing, features, new product ideas, new uses, and promotional strategies.Attend and actively participate in meetings/training sessions and submit reports as directed.Assume responsibility for continual self-training.Proactively participate in and contribute ideas to meetings and training sessions.Act as the voice of the customer with internal teams to provide solutions, product enhancements, and other actions to ensure customer success.Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Qualifications:Bachelor’s degree or equivalent in a technical field is preferable.3-5 years’ experience in related areas as an individual contributor.1-3 years' supervisory experience may be required.Strong understanding of court reporting agency operations, office workflow, and interactions with reporters and other resources.Strong commitment to working closely with team members.Desired proficiency in MS Office: Word, PowerPoint, and Excel.Proactive with evidence of sales and/or customer success experience.An effective communicator, with strong oral and written skills (internal and external).Flexible and self-starter; able to multi-task.Conscientious, curious, goal-driven, respectful, persistent, proactive, willing to accept direction and utilize company-sponsored training.This role can be remote or hybrid in Downers Grove, IL.
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