Apex Systems
IT Service Management Analyst, Unix/Linux Support
Apex Systems, Atlanta, Georgia, United States, 30383
Job#: 2053258Job Description:JOB REQUIREMENTS:
Hands-on experience working with Red Hat Linux OS 7, 8 & 9 to complete routine and basic sysadmin tasks, such as: running scripts; user account and group creation and maintenance; password management; filesystem creation; basic troubleshooting (top, vmstat, nslookup, ping, etc.)Working knowledge of Active Directory, authentication mechanisms (LDAP/Kerberos, SSSD), SUDO, NFS, Samba, DNS & DHCPExperience starting and stopping services on Red Hat Linux serversExperience using Red Hat Satellite, Red Hat Ansible and VMWare vCenter preferredProficient with Microsoft Excel, including VLOOKUP and PivotTablesExperience working with other technical teams, including DBAs and application support teams, understanding the technical needs of eachFamiliarity of other technologies and the ability to communicate with technical analysts and customers to determine issues and needsExperience and knowledge utilizing IT incident and change management tools such as RemedyAbility to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitmentsMust be highly organized to succeed in this positionMust have the ability to pay extreme attention to detail and analyze information from multiple sources to determine best course of actionHigh level of demonstrated self-initiative and self-learningAbility to communicate, work with, and influence others, including all levels of management, vendors, other internal groups and external groupsAbility to build relationships and work in a team atmosphere as well as work independently, prioritizing major tasks by overall impact to the company, team, or projectAbility to provide and accept feedbackStrong analytical and troubleshooting skills, with the ability to think outside the “box”Understanding of rules and regulations that govern the use of technology, such as NERC CIP, Sarbanes-Oxley and internal policiesProfessional oral and written communication skillsUnderstanding of how activities impact functional budgetMAJOR JOB RESPONSIBILITIES:
Ensure installation and maintenance of Linux servers and operating systems follow company standards, meet project timelines, follow documented processes and change procedures, and meet customer expectations.Responsible for assigning all Unix/Linux incidents and APART Work Requests, including making sure each is worked and resolved within established SLAsEnsure all Unix/Linux change requests meet documented Change Control criteriaProvide support to Unix/Linux admins, customers, and other areas both within and outside of IT (including understanding processes of other teams to help guide customers to the right place for requests/issues)Provide life-cycle management for servers and system softwareProcess Unix/Linux User Group RequestsEnsure Unix/Linux inventory is accurate and up to date, including proper accounting information for billing.Work routine incidents on behalf of the technical analysts, including server retirements, home directory creation, heartbeat failures, filesystem space issues, etc.Work with Internal and External Auditors to complete audit evidence gathering and answer questions or coordinate appropriate team members/manager to answer questionsRoutine data collection and reporting from several systems including APART, Remedy and SatelliteFully participate in departmental initiatives and technology projectsCommunicate progress, problems, and best practices to management, team leads, and team members.EDUCATION/EXPERIENCE
BS/BA in Computer Science or MIS is preferred; ten (10+) years of relevant and broad technical experience/background is an acceptable substitute.Prior experience as a customer liaison or team leader for a technical operational team is preferredEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Hands-on experience working with Red Hat Linux OS 7, 8 & 9 to complete routine and basic sysadmin tasks, such as: running scripts; user account and group creation and maintenance; password management; filesystem creation; basic troubleshooting (top, vmstat, nslookup, ping, etc.)Working knowledge of Active Directory, authentication mechanisms (LDAP/Kerberos, SSSD), SUDO, NFS, Samba, DNS & DHCPExperience starting and stopping services on Red Hat Linux serversExperience using Red Hat Satellite, Red Hat Ansible and VMWare vCenter preferredProficient with Microsoft Excel, including VLOOKUP and PivotTablesExperience working with other technical teams, including DBAs and application support teams, understanding the technical needs of eachFamiliarity of other technologies and the ability to communicate with technical analysts and customers to determine issues and needsExperience and knowledge utilizing IT incident and change management tools such as RemedyAbility to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitmentsMust be highly organized to succeed in this positionMust have the ability to pay extreme attention to detail and analyze information from multiple sources to determine best course of actionHigh level of demonstrated self-initiative and self-learningAbility to communicate, work with, and influence others, including all levels of management, vendors, other internal groups and external groupsAbility to build relationships and work in a team atmosphere as well as work independently, prioritizing major tasks by overall impact to the company, team, or projectAbility to provide and accept feedbackStrong analytical and troubleshooting skills, with the ability to think outside the “box”Understanding of rules and regulations that govern the use of technology, such as NERC CIP, Sarbanes-Oxley and internal policiesProfessional oral and written communication skillsUnderstanding of how activities impact functional budgetMAJOR JOB RESPONSIBILITIES:
Ensure installation and maintenance of Linux servers and operating systems follow company standards, meet project timelines, follow documented processes and change procedures, and meet customer expectations.Responsible for assigning all Unix/Linux incidents and APART Work Requests, including making sure each is worked and resolved within established SLAsEnsure all Unix/Linux change requests meet documented Change Control criteriaProvide support to Unix/Linux admins, customers, and other areas both within and outside of IT (including understanding processes of other teams to help guide customers to the right place for requests/issues)Provide life-cycle management for servers and system softwareProcess Unix/Linux User Group RequestsEnsure Unix/Linux inventory is accurate and up to date, including proper accounting information for billing.Work routine incidents on behalf of the technical analysts, including server retirements, home directory creation, heartbeat failures, filesystem space issues, etc.Work with Internal and External Auditors to complete audit evidence gathering and answer questions or coordinate appropriate team members/manager to answer questionsRoutine data collection and reporting from several systems including APART, Remedy and SatelliteFully participate in departmental initiatives and technology projectsCommunicate progress, problems, and best practices to management, team leads, and team members.EDUCATION/EXPERIENCE
BS/BA in Computer Science or MIS is preferred; ten (10+) years of relevant and broad technical experience/background is an acceptable substitute.Prior experience as a customer liaison or team leader for a technical operational team is preferredEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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