AEG
IT Service Desk Technician
AEG, Chicago, Illinois, United States, 60290
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JOB TITLE: IT Service Desk Technician
DEPARTMENT: Information Technology
ORGANIZATION: Chicago Cubs
REPORTS TO: Manager, IT Service Desk
FLSA STATUS: Non-Exempt
BEING PART OF THE TEAM
Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?
OUR STORY
THE CHICAGO CUBS FRANCHISE is a charter member of Major League Baseball's National League. Since 1876, the team has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee sign, iconic Wrigley Field has been the home of the Chicago Cubs since 1916, making it the second oldest ballpark in Major League Baseball.
HOW YOU'LL CONTRIBUTE:
The Service Desk team acts as a single point of contact for the IT needs of the Cubs organization. This position receives, documents, and resolves incidents and requests alongside part-time technicians. In addition, this position provides continuity of service and focused troubleshooting, as well as assisting the Service Desk Manager on a project basis.
THE DAY-TO-DAY:Provide software and hardware support to end-user devices including, but not limited to: laptop computers and associated peripherals; mobile devices and tablets; local and networked printers; televisions; cable/satellite receiver boxes; IP desk phones; etc.Conduct basic network troubleshooting and diagnostics, including tracing ports back to the switch and WiFi signal metricsSet up and support audio-visual equipment in both conference room and larger presentation settingsTroubleshoot and assess any in house cable TV and DirecTV issues in the stadium and office settingsParticipate in imaging and deployment of new computers through Microsoft IntuneIdentify and escalate appropriate issues to the Service Desk Manager, Networking Infrastructure team, and Software Development teamExemplify, advocate for, and maintain established Service Desk processes within the teamMaintain comprehensive and timely documentation of user issues in the Service Desk ticketing systemWith teammates, maintain current and detailed inventory of IT equipment and suppliesWith teammates, maintain current and detailed Knowledge Base of known issues, fixes, documentation, and other collected knowledgeUnder direction of the Service Desk Manager, lead execution on the annual Hardware RefreshAid on a project basis to the Service Desk Manager to execute special tasksProvide scheduled on-site support for game and non-game events, including non-standard work hours and weekendsProvide emergency off-hours support on a rotational scheduleProvide scheduled on-site support to Mesa, AZ campus during Spring Training and on an as-needed basisProvide top-tier customer service to all users, including VIP users and executives, on-site and remote, within the Cubs organizationWHAT YOU'LL BRNG:
Strong knowledge of Windows 10/11, including networking features such as mapped drives, networked printer installation, domain/workgroup configurations and wired/wireless network settings and troubleshootingStrong knowledge of Microsoft Office 365 suite, Microsoft Intune, and Azure familiarityFamiliarity with iOS and Android mobile operating systemsFamiliarity with Windows command line and Active Directory administrationAbility to work additional hours including nights and weekendsAbility to travel for work, primarily during Spring TrainingMust regularly lift/move up to 15 pounds; frequently lift/move up to 25 pounds; and occasionally lift/move up to 50 poundsWHAT SETS YOU APART:
1-3 years experience in a customer-service oriented User Support role strongly preferredExperience with audio equipment including mixers, amplifiers, wireless transmitters/receivers, and speakersDemonstrated strong written and verbal communication skillsKeen attention to detail and documentationCommitment to following processTOTAL REWARDS:
On-site parkingTransit benefitsPaid time off: Personal, Sick & Vacation TimeCasual work attire environmentComplimentary Meal & beverage planCubs home game ticket allotmentAccess to campus wide Wrigley Field events & pre-sales401K Plan Employee Contribution & Employer MatchBenefit Plans: Medical, Dental, Vision & Life InsuranceHealth & Wellness engagement & programmingVariety of associate special events, volunteer opportunities and partnership discountsAccess to online associate recognition & rewards platformTuition Reimbursement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
JOB TITLE: IT Service Desk Technician
DEPARTMENT: Information Technology
ORGANIZATION: Chicago Cubs
REPORTS TO: Manager, IT Service Desk
FLSA STATUS: Non-Exempt
BEING PART OF THE TEAM
Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events. Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?
OUR STORY
THE CHICAGO CUBS FRANCHISE is a charter member of Major League Baseball's National League. Since 1876, the team has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee sign, iconic Wrigley Field has been the home of the Chicago Cubs since 1916, making it the second oldest ballpark in Major League Baseball.
HOW YOU'LL CONTRIBUTE:
The Service Desk team acts as a single point of contact for the IT needs of the Cubs organization. This position receives, documents, and resolves incidents and requests alongside part-time technicians. In addition, this position provides continuity of service and focused troubleshooting, as well as assisting the Service Desk Manager on a project basis.
THE DAY-TO-DAY:Provide software and hardware support to end-user devices including, but not limited to: laptop computers and associated peripherals; mobile devices and tablets; local and networked printers; televisions; cable/satellite receiver boxes; IP desk phones; etc.Conduct basic network troubleshooting and diagnostics, including tracing ports back to the switch and WiFi signal metricsSet up and support audio-visual equipment in both conference room and larger presentation settingsTroubleshoot and assess any in house cable TV and DirecTV issues in the stadium and office settingsParticipate in imaging and deployment of new computers through Microsoft IntuneIdentify and escalate appropriate issues to the Service Desk Manager, Networking Infrastructure team, and Software Development teamExemplify, advocate for, and maintain established Service Desk processes within the teamMaintain comprehensive and timely documentation of user issues in the Service Desk ticketing systemWith teammates, maintain current and detailed inventory of IT equipment and suppliesWith teammates, maintain current and detailed Knowledge Base of known issues, fixes, documentation, and other collected knowledgeUnder direction of the Service Desk Manager, lead execution on the annual Hardware RefreshAid on a project basis to the Service Desk Manager to execute special tasksProvide scheduled on-site support for game and non-game events, including non-standard work hours and weekendsProvide emergency off-hours support on a rotational scheduleProvide scheduled on-site support to Mesa, AZ campus during Spring Training and on an as-needed basisProvide top-tier customer service to all users, including VIP users and executives, on-site and remote, within the Cubs organizationWHAT YOU'LL BRNG:
Strong knowledge of Windows 10/11, including networking features such as mapped drives, networked printer installation, domain/workgroup configurations and wired/wireless network settings and troubleshootingStrong knowledge of Microsoft Office 365 suite, Microsoft Intune, and Azure familiarityFamiliarity with iOS and Android mobile operating systemsFamiliarity with Windows command line and Active Directory administrationAbility to work additional hours including nights and weekendsAbility to travel for work, primarily during Spring TrainingMust regularly lift/move up to 15 pounds; frequently lift/move up to 25 pounds; and occasionally lift/move up to 50 poundsWHAT SETS YOU APART:
1-3 years experience in a customer-service oriented User Support role strongly preferredExperience with audio equipment including mixers, amplifiers, wireless transmitters/receivers, and speakersDemonstrated strong written and verbal communication skillsKeen attention to detail and documentationCommitment to following processTOTAL REWARDS:
On-site parkingTransit benefitsPaid time off: Personal, Sick & Vacation TimeCasual work attire environmentComplimentary Meal & beverage planCubs home game ticket allotmentAccess to campus wide Wrigley Field events & pre-sales401K Plan Employee Contribution & Employer MatchBenefit Plans: Medical, Dental, Vision & Life InsuranceHealth & Wellness engagement & programmingVariety of associate special events, volunteer opportunities and partnership discountsAccess to online associate recognition & rewards platformTuition Reimbursement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.