Marriott International
FLEX Director, Digital Product Intelligence
Marriott International, Bethesda, Maryland, us, 20811
This is a temporary position.
The FLEX Director, Digital Product Intelligence leads a team dedicated to delivering actionable insights that drive business growth and elevate customer experiences across Marriott's global digital platforms, including mobile apps, marriott.com, brand sites, hotel websites, and onsite touchpoints (e.g., mobile key, in-room television, chat). The Director develops analytics strategies and roadmap to deliver insights and knowledge for action, while managing multiple competing priorities and stakeholders. You will provide thought leadership on how to leverage digital analytics and adobe data to drive better decisions across the company. An ideal candidate is a player coach who has leadership experience, technical, consultative and relationship management skills. This person should also be knowledgeable in the latest digital analytics solutions and technologies. This position is part of the broader Global Insight, Strategy Analytics team, which is charged with developing and utilizing state-of-the-art analytic approaches to generate business intelligence about customer attitudes and behaviors across all customer-facing touch points along the B2C and B2B customer journeys.
CANDIDATE PROFILE
Education and Experience Required
4-year degree from an accredited college or university in Computer Science, Information Technology, Engineering, Operations Research, Business, Math, or other quantitative discipline7 years of digital, product or e-commerce experience demonstrating progressive career growth and a pattern of exceptional performanceExtensive hands-on experience with digital analytics tools, including Adobe Analytics, Google Analytics, Mixpanel, and others, demonstrating a deep understanding of digital data analysis and its practical applicationsExpert-level proficiency in SQL, with a demonstrated ability to design and optimize complex queries and manage large datasets effectivelyExperience with Tableau, Looker, Power BI or other similar data visualization and business intelligence toolsStrong data analysis skills and experience, including querying and manipulation of billions of records of data, independently structuring analysis and synthesizing large volumes of complex information from multiple sources, synthesizing insights into stellar visualizations, and applying strong knowledge of statistical analysis techniques.Excellent project management and verbal and written communication skills, especially in the context of managing processes and delivering technical analysis across diverse stakeholder setDemonstrated understanding and experience of statistical methods with regards to study design and analysis
Education and Experience PreferredExperience leading, designing, and analyzing marketing or digital experimentation (A/B or MVT)Demonstrates strong judgment in uncertain situations, knowing when to dig deeper into analysis while balancing quick decisions with data-driven insightsThrives on collaboration, skillfully bridging business requirements with the necessary insights and analytics to help the business achieve its goalsA quick learner who is resourceful and eager to make an impact, with strong ownership and the ability to thrive independently in a fast-paced environment, managing evolving challenges, ambiguity, and minimal supervision effectivelyKnowledge of Python, R, SAS, or other statistical modeling tools
CORE WORK ACTIVITIESApply technical expertise with quantitative analysis, experimentation, data mining, and the presentation of data to develop strategies for our digital products and guest experiencesDefine, understand, and test opportunities and levers to improve digital products, and drive roadmaps through your insights and recommendationsOptimizes e-commerce conversion funnels and improving digital experiences, products, and features through rigorous testing and continuous improvement across the entire customer journey-from inspiration through the guest experiencePartners with product and analytics implementation teams to ensure we are capturing relevant data; collaborates with data engineering teams to get appropriate datasets built in a format that streamlines analysis and enables automation and reportingConducts in-depth analysis and provides insights to drive growth and innovation, guiding product investments and roadmaps with a focus on boosting customer lifetime value, enhancing loyalty, optimizing conversion funnels, improving the customer experience, and achieving key business outcomesAnalyze user interactions with digital loyalty features like enrollment, point accrual, redemption, and member tier progression, evaluating their impact on user retention and lifetime value.Integrate and analyze various data types, including clickstream, transactional, session recordings, customer feedback, operational, marketing, loyalty membership, and user engagement data, to provide comprehensive insights into digital product performance and user behaviorUtilizes advanced analytics tools to uncover opportunities across our e-commerce sites and apps, analyzes underlying drivers, and develops hypotheses that guide actionable planning in collaboration with partnersTranslates complex data into compelling narratives that drive decision-making, using persuasive storytelling, visuals and presentations to clearly communicate insights and influence key stakeholdersDemonstrates exceptional problem-solving, strategic thinking, and analytical skills, leveraging data-driven insights to drive change, tackle challenges, inspire adoption, and identify opportunities in alignment with broader business objectivesAnalyzes customer needs and behaviors, with a continual curiosity to uncover new trends and insights in digital travel products, aiming to enhance user satisfaction and drive innovative solutionsServes as a trusted partner by deepening our understanding of customers, products, and business operations through data-driven insights that guide digital strategy, initiatives, and decision-makingSupports additional projects and provides team support as necessary
The pay range for this position is $69.27 to $92.50 per hour.
Washington Applicants Only:
Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 23 days from the date of this posting, November 15, 2024
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.#J-18808-Ljbffr
The FLEX Director, Digital Product Intelligence leads a team dedicated to delivering actionable insights that drive business growth and elevate customer experiences across Marriott's global digital platforms, including mobile apps, marriott.com, brand sites, hotel websites, and onsite touchpoints (e.g., mobile key, in-room television, chat). The Director develops analytics strategies and roadmap to deliver insights and knowledge for action, while managing multiple competing priorities and stakeholders. You will provide thought leadership on how to leverage digital analytics and adobe data to drive better decisions across the company. An ideal candidate is a player coach who has leadership experience, technical, consultative and relationship management skills. This person should also be knowledgeable in the latest digital analytics solutions and technologies. This position is part of the broader Global Insight, Strategy Analytics team, which is charged with developing and utilizing state-of-the-art analytic approaches to generate business intelligence about customer attitudes and behaviors across all customer-facing touch points along the B2C and B2B customer journeys.
CANDIDATE PROFILE
Education and Experience Required
4-year degree from an accredited college or university in Computer Science, Information Technology, Engineering, Operations Research, Business, Math, or other quantitative discipline7 years of digital, product or e-commerce experience demonstrating progressive career growth and a pattern of exceptional performanceExtensive hands-on experience with digital analytics tools, including Adobe Analytics, Google Analytics, Mixpanel, and others, demonstrating a deep understanding of digital data analysis and its practical applicationsExpert-level proficiency in SQL, with a demonstrated ability to design and optimize complex queries and manage large datasets effectivelyExperience with Tableau, Looker, Power BI or other similar data visualization and business intelligence toolsStrong data analysis skills and experience, including querying and manipulation of billions of records of data, independently structuring analysis and synthesizing large volumes of complex information from multiple sources, synthesizing insights into stellar visualizations, and applying strong knowledge of statistical analysis techniques.Excellent project management and verbal and written communication skills, especially in the context of managing processes and delivering technical analysis across diverse stakeholder setDemonstrated understanding and experience of statistical methods with regards to study design and analysis
Education and Experience PreferredExperience leading, designing, and analyzing marketing or digital experimentation (A/B or MVT)Demonstrates strong judgment in uncertain situations, knowing when to dig deeper into analysis while balancing quick decisions with data-driven insightsThrives on collaboration, skillfully bridging business requirements with the necessary insights and analytics to help the business achieve its goalsA quick learner who is resourceful and eager to make an impact, with strong ownership and the ability to thrive independently in a fast-paced environment, managing evolving challenges, ambiguity, and minimal supervision effectivelyKnowledge of Python, R, SAS, or other statistical modeling tools
CORE WORK ACTIVITIESApply technical expertise with quantitative analysis, experimentation, data mining, and the presentation of data to develop strategies for our digital products and guest experiencesDefine, understand, and test opportunities and levers to improve digital products, and drive roadmaps through your insights and recommendationsOptimizes e-commerce conversion funnels and improving digital experiences, products, and features through rigorous testing and continuous improvement across the entire customer journey-from inspiration through the guest experiencePartners with product and analytics implementation teams to ensure we are capturing relevant data; collaborates with data engineering teams to get appropriate datasets built in a format that streamlines analysis and enables automation and reportingConducts in-depth analysis and provides insights to drive growth and innovation, guiding product investments and roadmaps with a focus on boosting customer lifetime value, enhancing loyalty, optimizing conversion funnels, improving the customer experience, and achieving key business outcomesAnalyze user interactions with digital loyalty features like enrollment, point accrual, redemption, and member tier progression, evaluating their impact on user retention and lifetime value.Integrate and analyze various data types, including clickstream, transactional, session recordings, customer feedback, operational, marketing, loyalty membership, and user engagement data, to provide comprehensive insights into digital product performance and user behaviorUtilizes advanced analytics tools to uncover opportunities across our e-commerce sites and apps, analyzes underlying drivers, and develops hypotheses that guide actionable planning in collaboration with partnersTranslates complex data into compelling narratives that drive decision-making, using persuasive storytelling, visuals and presentations to clearly communicate insights and influence key stakeholdersDemonstrates exceptional problem-solving, strategic thinking, and analytical skills, leveraging data-driven insights to drive change, tackle challenges, inspire adoption, and identify opportunities in alignment with broader business objectivesAnalyzes customer needs and behaviors, with a continual curiosity to uncover new trends and insights in digital travel products, aiming to enhance user satisfaction and drive innovative solutionsServes as a trusted partner by deepening our understanding of customers, products, and business operations through data-driven insights that guide digital strategy, initiatives, and decision-makingSupports additional projects and provides team support as necessary
The pay range for this position is $69.27 to $92.50 per hour.
Washington Applicants Only:
Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 23 days from the date of this posting, November 15, 2024
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.#J-18808-Ljbffr