P.A.C. Plumbing, Heating, & A/C
Plumbing & HVAC Dispatcher
P.A.C. Plumbing, Heating, & A/C, Staten Island, New York, United States, 10308
Dispatcher
Are you looking for a rewarding career with one of the best local companies in the plumbing and HVAC industry? You're in the right place! At PAC Plumbing, Heating, & A/C, we treat our employees like family. Our team members enjoy competitive benefits and cutting-edge training from our master technicians.
Join the PAC Plumbing, Heating & A/C Family... Come Grow with Us!
Our
Dispatcher
will evaluate customer calls and match the right technician to every job. We need a positive team member who will go above and beyond for our customers and our staff, who has a perpetually friendly, can-do attitude to join our growing team!
At PAC Plumbing, Heating & A/C we are committed to the proper training and mentoring of our staff. You will receive hands-on training, side-by-side with your supervisor, and benefit from Nexstar Network's proven training program that provides you with your own Coach!
What we offer:Competitive salaryAmazing 401kYour birthday is a paid day off!Paid wellness daysHoliday and vacation payPaid trainingIncentive programsProfit-sharing programHours 7:30 am - 5:30 pmResponsibilities:
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.Relay accurate information to technicians, ensuring proficient, quality customer experiences.Manage the whereabouts and needs of every technician in the field.Record the results of each service call and create report summaries for senior management.Be professional and establish customer rapport, encouraging repeat business.Respond to customer requests, resolving issues, and promoting the brand.Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.Update customers throughout the day on the technician's progress.Competencies for Success
Develop a proven track record in customer service.IT competent; good typist and proficient with phone systems.Highly organized with exceptional follow-through abilities.Strong verbal and written communications.Ability to build trust, diffuse conflict and hold others accountable.Personality that blends well with a fast-paced, goal-driven environment.Competitive individual contributor, with a sense of urgency, who also loves to win as a team.
We are an equal opportunity employer.
Are you looking for a rewarding career with one of the best local companies in the plumbing and HVAC industry? You're in the right place! At PAC Plumbing, Heating, & A/C, we treat our employees like family. Our team members enjoy competitive benefits and cutting-edge training from our master technicians.
Join the PAC Plumbing, Heating & A/C Family... Come Grow with Us!
Our
Dispatcher
will evaluate customer calls and match the right technician to every job. We need a positive team member who will go above and beyond for our customers and our staff, who has a perpetually friendly, can-do attitude to join our growing team!
At PAC Plumbing, Heating & A/C we are committed to the proper training and mentoring of our staff. You will receive hands-on training, side-by-side with your supervisor, and benefit from Nexstar Network's proven training program that provides you with your own Coach!
What we offer:Competitive salaryAmazing 401kYour birthday is a paid day off!Paid wellness daysHoliday and vacation payPaid trainingIncentive programsProfit-sharing programHours 7:30 am - 5:30 pmResponsibilities:
Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.Relay accurate information to technicians, ensuring proficient, quality customer experiences.Manage the whereabouts and needs of every technician in the field.Record the results of each service call and create report summaries for senior management.Be professional and establish customer rapport, encouraging repeat business.Respond to customer requests, resolving issues, and promoting the brand.Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.Update customers throughout the day on the technician's progress.Competencies for Success
Develop a proven track record in customer service.IT competent; good typist and proficient with phone systems.Highly organized with exceptional follow-through abilities.Strong verbal and written communications.Ability to build trust, diffuse conflict and hold others accountable.Personality that blends well with a fast-paced, goal-driven environment.Competitive individual contributor, with a sense of urgency, who also loves to win as a team.
We are an equal opportunity employer.