WeStreet Credit Union
Desktop Support I/Help Desk
WeStreet Credit Union, Tulsa, Oklahoma, United States, 74145
Description
PRIMARY RESPONSIBILITIESEmbody the Credit Union's core values of Trust, Integrity, Teamwork and Making a Difference and ensure that new employees understand and embrace these core values.Administer and maintain end user accounts, permissions, and access rights.Receive, respond, and document incoming calls and/or e-mails regarding desktop problems.Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.Perform post-resolution follow ups with end users as required.Develop help sheets, documentation, and FAQ information for end users, IT, and the CU.Assist in software releases and rollouts according to Change Management best practices.Assist in daily operation of IT systems.Maintain strict confidentiality and adhere to information security best practices.Must comply with applicable laws and regulations, including but not limited to, the BankSecrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.Performs other duties as assigned.
QualificationsEducation
High School (required)
PRIMARY RESPONSIBILITIESEmbody the Credit Union's core values of Trust, Integrity, Teamwork and Making a Difference and ensure that new employees understand and embrace these core values.Administer and maintain end user accounts, permissions, and access rights.Receive, respond, and document incoming calls and/or e-mails regarding desktop problems.Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.Perform post-resolution follow ups with end users as required.Develop help sheets, documentation, and FAQ information for end users, IT, and the CU.Assist in software releases and rollouts according to Change Management best practices.Assist in daily operation of IT systems.Maintain strict confidentiality and adhere to information security best practices.Must comply with applicable laws and regulations, including but not limited to, the BankSecrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.Performs other duties as assigned.
QualificationsEducation
High School (required)