McWane
IT Coordinator - Manchester Tank & Equipment
McWane, Campbellsville, Kentucky, United States, 42718
Company Description
Manchester Tank has a proud heritage of hard-working people, who for over 75 years have manufactured high quality products for our country and the world. The McWane Way Compass is provided as a personal guide to help team members navigate through situations they encounter daily at work. All team members are expected to know these principles, values, and behaviors. The McWane Way ensures higher levels of safety and environmental performance in all our operations. It also improves communication, relationships, and work performance at all levels of our organization. The McWane Way Compass includes eight core principles to guide our team members: Communication, Safety, Environment, Leadership, Trust, Excellence, Accountability, and Teamwork.
Job Description
Summary
The IT Coordinator serves as a link between end users and higher-level support and is engaged in technical and administrative tasks to ensure functionality and efficiency of computer systems and software.
Primary Functions / Duties:Act as a link between end users and higher-level support to facilitate resolutions of issues.Install new / rebuild existing computers and configure hardware, peripherals, services, settings, etc.Provide day-to-day end user support by troubleshooting, diagnosing and repairing equipment; install updates and/or applications.Support multiple platforms including desktops, laptops, mobile devices and VOIP systems.Coordinate with internal and external parties in support of MTE operations and effectiveness.Responsible for responding to, documenting, and resolving ServiceNow tickets in a timely manner.Perform root cause analysis, develop checklists for typical problems, and recommend procedures and controls for problem prevention.Ability to learn in-house applications as required.Access Database, responsible for organizing and maintaining current databases.Perform various duties as assigned.Follow all EHS guidelines and applicable procedures.Secondary Functions / Duties:
Data entry and record keeping for the Ditech refurbished tank line.Support shipping, purchasing, and production needs as an administrator for the refurbished tank department.Qualifications
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.
Solid knowledge of IT systems and applications.Understanding of TCP/IP protocols and LAN/WAN configuration, VPN, Remote access.Proven ability to troubleshoot and repair issues.Conceptual knowledge of antivirus and anti-malware software and procedures (we utilize Crowdstrike).Strong communication and interpersonal skills with ability to provide support to a diverse group of employees.Strong capacity for analysis and problem solving.Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.Proven ability to research, organize, and coordinate multiple projects.Experience working in a team-oriented, collaborative environment.Proficiency in the following hardware: Printers, PC's, remote access devices.Preferred experience in IOT infrastructure development.Proficiency in the following software: Active Directory, Office 365, UNIX and ERP software (specifically Microsoft Dynamics 365) would be a plus.Education
Minimum Required : Associates Degree from an accredited two-year college in a related fieldPreferred:
BSc / BA in Information Technology or Computer ScienceCertificates, Licenses, Registrations
CompTIA A+, Network+, and/or Microsoft Certification is a plus, but not required.Experience
Minimum Required:
1 - 2 Years' experience in end-user, desktop, or helpdesk support.Preferred:
At least 2 years of similar experience. A comparable combination of education and related employment experience may be considered.Additional Information
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to sit, talk, and hear.The employee is occasionally required to stand, stoop, kneel, crouch, or crawl.The employee may occasionally lift and /or move objects up to 70lbs. Objects over 50 pounds will require the assistance of other staff or mechanical device.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee is usually working in a plant or office environment. The typical noise level in the work environment is moderate. Appropriate PPE, including hearing and eye protection, and steel-toe shoes must be worn when in the production environment, or as outlined in the area being worked.
McWane is an equal opportunity employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA - gender identity or expression, and genetic information) or any other category protected by federal, state or local law.
All your information will be kept confidential according to EEO guidelines.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.
Manchester Tank has a proud heritage of hard-working people, who for over 75 years have manufactured high quality products for our country and the world. The McWane Way Compass is provided as a personal guide to help team members navigate through situations they encounter daily at work. All team members are expected to know these principles, values, and behaviors. The McWane Way ensures higher levels of safety and environmental performance in all our operations. It also improves communication, relationships, and work performance at all levels of our organization. The McWane Way Compass includes eight core principles to guide our team members: Communication, Safety, Environment, Leadership, Trust, Excellence, Accountability, and Teamwork.
Job Description
Summary
The IT Coordinator serves as a link between end users and higher-level support and is engaged in technical and administrative tasks to ensure functionality and efficiency of computer systems and software.
Primary Functions / Duties:Act as a link between end users and higher-level support to facilitate resolutions of issues.Install new / rebuild existing computers and configure hardware, peripherals, services, settings, etc.Provide day-to-day end user support by troubleshooting, diagnosing and repairing equipment; install updates and/or applications.Support multiple platforms including desktops, laptops, mobile devices and VOIP systems.Coordinate with internal and external parties in support of MTE operations and effectiveness.Responsible for responding to, documenting, and resolving ServiceNow tickets in a timely manner.Perform root cause analysis, develop checklists for typical problems, and recommend procedures and controls for problem prevention.Ability to learn in-house applications as required.Access Database, responsible for organizing and maintaining current databases.Perform various duties as assigned.Follow all EHS guidelines and applicable procedures.Secondary Functions / Duties:
Data entry and record keeping for the Ditech refurbished tank line.Support shipping, purchasing, and production needs as an administrator for the refurbished tank department.Qualifications
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.
Solid knowledge of IT systems and applications.Understanding of TCP/IP protocols and LAN/WAN configuration, VPN, Remote access.Proven ability to troubleshoot and repair issues.Conceptual knowledge of antivirus and anti-malware software and procedures (we utilize Crowdstrike).Strong communication and interpersonal skills with ability to provide support to a diverse group of employees.Strong capacity for analysis and problem solving.Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.Proven ability to research, organize, and coordinate multiple projects.Experience working in a team-oriented, collaborative environment.Proficiency in the following hardware: Printers, PC's, remote access devices.Preferred experience in IOT infrastructure development.Proficiency in the following software: Active Directory, Office 365, UNIX and ERP software (specifically Microsoft Dynamics 365) would be a plus.Education
Minimum Required : Associates Degree from an accredited two-year college in a related fieldPreferred:
BSc / BA in Information Technology or Computer ScienceCertificates, Licenses, Registrations
CompTIA A+, Network+, and/or Microsoft Certification is a plus, but not required.Experience
Minimum Required:
1 - 2 Years' experience in end-user, desktop, or helpdesk support.Preferred:
At least 2 years of similar experience. A comparable combination of education and related employment experience may be considered.Additional Information
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to sit, talk, and hear.The employee is occasionally required to stand, stoop, kneel, crouch, or crawl.The employee may occasionally lift and /or move objects up to 70lbs. Objects over 50 pounds will require the assistance of other staff or mechanical device.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee is usually working in a plant or office environment. The typical noise level in the work environment is moderate. Appropriate PPE, including hearing and eye protection, and steel-toe shoes must be worn when in the production environment, or as outlined in the area being worked.
McWane is an equal opportunity employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA - gender identity or expression, and genetic information) or any other category protected by federal, state or local law.
All your information will be kept confidential according to EEO guidelines.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.