Abbott
Senior Ambassador (NW)
Abbott, Seattle, Washington, us, 98127
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:
The OpportunityThis position works remotely in the Diagnostics Division.We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.Position Territory / LocationQualified candidates
must currently live
in WA, OR, North CA, IDThe territory includes the states of Washington, Oregon, Idaho, Nevada, California, Alaska, Hawaii, Wyoming, Utah, Arizona, Montana.Relocation assistance is not authorized for this position.What You’ll Work OnThe Ambassador will be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer. The Ambassador operates as the primary account management contact with key strategic (landmark) customer accounts; with a focus on customer satisfaction, improving economic profitability; increasing customer loyalty; and retaining business via contract renewal and closing new solutions.Key responsibilities include:Improve customer satisfaction of current Landmark accounts to drive better retention rates, increase Abbott’s ability to value expand, and build and manage Abbott’s reputation to ensure the customer would act as a reference as needed to potential new customers.Drive customer loyalty by resolving customer issues, supporting operational business reviews with key lab contacts.Assess customer operations and identify opportunities for operational/service improvement.Work with Enterprise Account Managers (EAM) to renew business early or extend contracts to block the competition (focused on lab partnerships).Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities.Execute via sales process on value expansion opportunities identified by EAM.Elevate all customer challenges immediately as needed in partnership with the service organization.Effectively support technical needs of the laboratory and influence new solutions buying decisions.Support implementation process on new landmark accounts through:Direct support of project ordering, instrument installation, assay validation with technical partners.Participating in hyper care activities.Taking ownership of account and customer relationship post-implementation.Position ScopeRepresents Abbott and the ADD brand to the customer with emphasis on laboratory management. Will interact with Sales colleagues, Area/ Regional Marketing; Customer Support Center and Technical Service; Finance. This position is very visible and will influence customer purchase decisions. Makes decisions on reagent utilization on integrations and troubleshooting product replacement. Considers financial and customer implications as part of decision making. Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns. Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers. Monitor and maintain customer satisfaction through direct contact. Adheres to safety guidelines; policies; procedures.Required QualificationsBachelor’s degree or equivalent relevant experience required.Preferred QualificationsBachelor’s degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred.The base pay for this position is$72,700.00 – $145,300.00In specific locations, the pay range may vary from the range posted.JOB FAMILY:
Sales ForceDIVISION:
CRLB Core LabLOCATION:
United States of America : RemoteWORK SHIFT:
StandardTRAVEL:
Yes, 50 % of the TimeMEDICAL SURVEILLANCE:
NoSIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer, committed to employee diversity.
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The OpportunityThis position works remotely in the Diagnostics Division.We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.Position Territory / LocationQualified candidates
must currently live
in WA, OR, North CA, IDThe territory includes the states of Washington, Oregon, Idaho, Nevada, California, Alaska, Hawaii, Wyoming, Utah, Arizona, Montana.Relocation assistance is not authorized for this position.What You’ll Work OnThe Ambassador will be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer. The Ambassador operates as the primary account management contact with key strategic (landmark) customer accounts; with a focus on customer satisfaction, improving economic profitability; increasing customer loyalty; and retaining business via contract renewal and closing new solutions.Key responsibilities include:Improve customer satisfaction of current Landmark accounts to drive better retention rates, increase Abbott’s ability to value expand, and build and manage Abbott’s reputation to ensure the customer would act as a reference as needed to potential new customers.Drive customer loyalty by resolving customer issues, supporting operational business reviews with key lab contacts.Assess customer operations and identify opportunities for operational/service improvement.Work with Enterprise Account Managers (EAM) to renew business early or extend contracts to block the competition (focused on lab partnerships).Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities.Execute via sales process on value expansion opportunities identified by EAM.Elevate all customer challenges immediately as needed in partnership with the service organization.Effectively support technical needs of the laboratory and influence new solutions buying decisions.Support implementation process on new landmark accounts through:Direct support of project ordering, instrument installation, assay validation with technical partners.Participating in hyper care activities.Taking ownership of account and customer relationship post-implementation.Position ScopeRepresents Abbott and the ADD brand to the customer with emphasis on laboratory management. Will interact with Sales colleagues, Area/ Regional Marketing; Customer Support Center and Technical Service; Finance. This position is very visible and will influence customer purchase decisions. Makes decisions on reagent utilization on integrations and troubleshooting product replacement. Considers financial and customer implications as part of decision making. Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns. Exhibits high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers. Monitor and maintain customer satisfaction through direct contact. Adheres to safety guidelines; policies; procedures.Required QualificationsBachelor’s degree or equivalent relevant experience required.Preferred QualificationsBachelor’s degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred.The base pay for this position is$72,700.00 – $145,300.00In specific locations, the pay range may vary from the range posted.JOB FAMILY:
Sales ForceDIVISION:
CRLB Core LabLOCATION:
United States of America : RemoteWORK SHIFT:
StandardTRAVEL:
Yes, 50 % of the TimeMEDICAL SURVEILLANCE:
NoSIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer, committed to employee diversity.
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