Astound Broadband
Senior Strategic Account Manager
Astound Broadband, Seattle, Washington, us, 98127
Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services—and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.
Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Responsibilities include:
Work with the Senior Director on account assignments and appropriate work disbursement to effectively meet the goals of the roles.Provide leadership support and mentoring to the Account Management team with weekly plans, strategies, and account reviews.Be the first point of escalation for the Account Management team.Proactively call assigned customers to coordinate periodic business reviews as defined by customer.Review existing contracted services and ensure customer has copies of contracts, circuit ID’s, and key personnel contact info including NOC, billing, and care.Actively manage upcoming contract expirations and track/report renewal success rate.Maintain regular contact with customers and share new corporate initiatives Wave may be engaged with or new business opportunities/products customer may be interested in.Serve as primary contact and key point of escalation for post sale issues that arise and own communication link to customer through final resolution.Serve as key stakeholder and in collaboration with sales rep to help as needed for installation updates and general customer follow up.Engage internal stakeholders and coordinate customer interfacing meetings when needed to match customer requirements and Wave capabilities on product, network, billing and/or care.Provide periodic updates to leadership detailing best practice on customer experience initiatives needed to guarantee positive outcome for customer and Wave.Quarterly and/or periodic travel within footprint for customer meetings.Required Qualifications:
Minimum of 15 years of industry related experienceMinimum of 10 years in a supervisory/leadership roleExpert familiarity in reviewing complex legal documents; including master service agreements, service level agreements, and non-disclosure agreements.Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government accounts using relationship management and system sales conceptsStrong ability to sell to C level executives within an organizationExperience in systems selling, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategiesProfessional business acumen in funnel management and forecasting in a CRM environmentProduct knowledge of both switched and dedicated services, as well as associated end-user and carrier applicationsOperational understanding of telecommunications ordering, provisioning, and billing processesStrong knowledge of general marketing principle tools and processesStrong skills necessary for decision making and maintaining customer retentionStrong interpersonal skillsPreferred Qualifications:
2-4 year college degree or equivalent experienceMinimum 8 year track record of success selling to large business with technical solution.Involvement in trade and commercial organizations to expand the market awareness of the companyWe're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer matchInsurance options including: medical, dental, vision, life and STD insurancePaid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organizationFloating Holiday: 40 hours per yearPaid Holidays: 7 days per yearPaid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local lawsTuition reimbursement programEmployee discount program* Benefits listed above are for regular full-time positionsBase Salary:
The base salary range in {insert state} for this position is $88,000 - $105,000, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to {insert state} and may not be applicable to other locations.Commissions at plan:
Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.Our Mission Statement:
Take care of our customersTake care of each otherDo what we say we are going to doHave funDiverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.CCPA Employee Privacy Policy (For California Candidates Only):
https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdfEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.Responsibilities include:
Work with the Senior Director on account assignments and appropriate work disbursement to effectively meet the goals of the roles.Provide leadership support and mentoring to the Account Management team with weekly plans, strategies, and account reviews.Be the first point of escalation for the Account Management team.Proactively call assigned customers to coordinate periodic business reviews as defined by customer.Review existing contracted services and ensure customer has copies of contracts, circuit ID’s, and key personnel contact info including NOC, billing, and care.Actively manage upcoming contract expirations and track/report renewal success rate.Maintain regular contact with customers and share new corporate initiatives Wave may be engaged with or new business opportunities/products customer may be interested in.Serve as primary contact and key point of escalation for post sale issues that arise and own communication link to customer through final resolution.Serve as key stakeholder and in collaboration with sales rep to help as needed for installation updates and general customer follow up.Engage internal stakeholders and coordinate customer interfacing meetings when needed to match customer requirements and Wave capabilities on product, network, billing and/or care.Provide periodic updates to leadership detailing best practice on customer experience initiatives needed to guarantee positive outcome for customer and Wave.Quarterly and/or periodic travel within footprint for customer meetings.Required Qualifications:
Minimum of 15 years of industry related experienceMinimum of 10 years in a supervisory/leadership roleExpert familiarity in reviewing complex legal documents; including master service agreements, service level agreements, and non-disclosure agreements.Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers and government accounts using relationship management and system sales conceptsStrong ability to sell to C level executives within an organizationExperience in systems selling, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategiesProfessional business acumen in funnel management and forecasting in a CRM environmentProduct knowledge of both switched and dedicated services, as well as associated end-user and carrier applicationsOperational understanding of telecommunications ordering, provisioning, and billing processesStrong knowledge of general marketing principle tools and processesStrong skills necessary for decision making and maintaining customer retentionStrong interpersonal skillsPreferred Qualifications:
2-4 year college degree or equivalent experienceMinimum 8 year track record of success selling to large business with technical solution.Involvement in trade and commercial organizations to expand the market awareness of the companyWe're Proud to Offer a Comprehensive Benefits Package Including:
401k retirement plan, with employer matchInsurance options including: medical, dental, vision, life and STD insurancePaid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organizationFloating Holiday: 40 hours per yearPaid Holidays: 7 days per yearPaid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local lawsTuition reimbursement programEmployee discount program* Benefits listed above are for regular full-time positionsBase Salary:
The base salary range in {insert state} for this position is $88,000 - $105,000, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to {insert state} and may not be applicable to other locations.Commissions at plan:
Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.Our Mission Statement:
Take care of our customersTake care of each otherDo what we say we are going to doHave funDiverse Workforce / EEO:
Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.CCPA Employee Privacy Policy (For California Candidates Only):
https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdfEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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