Online Sales Consultant

To apply for this position, use the link below. We will only be reviewing the applications that are submitted to Trakstar.Job SummaryThe Online Sales Consultant is the first point of contact for all inbound home sales leads through phone calls, emails, and website and chat inquiries. This position needs to ascertain buyer needs, generate buyer excitement, and qualify leads with the goal of setting appointments with the on-site sales team. This person facilitates the relationship between Holt Homes and the homeowners with integrity, courtesy, and character.Company ValuesHonesty: We say what we’ll do and do what we saySupport: We express empathy, nurture growth, offer help, and accept helpEfficiency: We don’t cut corners, but cut waste and find the best wayResponsiveness: We recognize possibilities and respond to change, learn from mistakes, and communicate promptlyImprovement: We innovate endlesslyQualificationsAssociates or Bachelor’s Degree preferredMinimum of 2 years of Sales or Customer Service experienceOnline Sales or Inside Sales preferredHas or is willing to obtain a Real Estate Brokers License in Oregon or WashingtonExperience with Customer Relationship Management databases (Hubspot preferred)Experience with Sales Simplicity and Smartsheet preferredAdvanced knowledge of Office Suite (Word, Excel, PowerPoint, and Outlook) and internet-based programs such as Google ChromeStrong knowledge of web applications (Social Media, LiveChat, Wordpress)Excellent communication, both verbal and written, in the English languageManage fluctuating workload efficiently, accurately with minimal directionHigh level of accountability and responsibility with ability to work independently and in a team environmentSkillsAbility to learn new software and programs quicklyMemorable customer service skillsExcellent organizational skills and attention to detailAbility to prioritize and multi-taskStrong follow-up skillsResponsibilitiesRespond immediately to all internet inquiriesRespond to caller inquiries immediately or at maximum within 1 hour from initial contactEngage with chat inquiries immediately during designated hoursTrack and report on weekly and monthly lead activity and conversion ratiosUtilize lead management software (CRM) to manage and nurture home buyer and realtor leads through a series of follow-up communicationsAssist in the creation of new prospecting campaigns, provide information and materials to prospectsCoordinate with the Marketing team to monitor and help maintain the accuracy of the information on the website and 3rd party internet listingsMaintain close relationships with on-site sales associates through regular contact, weekly sales meetings and participate in ongoing trainingBuild rapport with, and qualify prospective buyers, understanding their needs, lifestyle, interests, to best be able to answer questions, highlight key product/community features, schedule appointments with the most appropriate sales associateBe an expert and enthusiastic brand ambassador for all things Holt-relatedJoin new community meetings, make site visits as neededOther duties as neededWork EnvironmentRegularly uses a computer with repeated movements to enter data, differentiate between colors, shades and brightness, and read from a computer screen for extended periods of timeSchedule will include working from home, working from job trailers, and working from HQ in Vancouver, WAMedical BenefitsEmployer paid health, dental, and vision insurance per full-time employeeRightway for personalized healthcare supportEmployer paid Life Insurance, long term disability insurance, and Accidental Death and Dismemberment Insurance per full-time employeeMedical and Dependent Care Flexible Spending AccountsFamily Medical LeaveEmployee Assistance ProgramMonthly Wellness ReimbursementFinancial BenefitsBase salary + $50 commission for each completed appointment + $150 commission for each completed sale from appointmentsAnnual bonus of up to 10% of salary10 paid holidays yearlyCompany laptopWell-retire 401(k) Financial AdvisorEmployer contributes 4.5% into each employee’s 401(k)Reimbursements for mileage and parkingEducation Assistance ProgramHome Purchase ProgramEmployee Referral Program1 hour of paid sick leave per 30 hours worked10 days of accumulated vacation in first yearLast updated: 2024-11-22

#J-18808-Ljbffr