Tapestry, Inc.
Temporary Support Associate Orlando International Premium Outlets
Tapestry, Inc., Orlando, Florida, us, 32885
Temporary Support Associate Orlando International Premium Outlets
Company:
CoachCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.Sales Support Associate Job DescriptionThe Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.Sample of tasks required of role:CASH WRAP:Greeting the customer with a smile and with eye contact and offering your nameInteract genuinely and naturally with the customerRead cues and determine customers’ needsConduct email/name capture, where permitted by lawMaintain accuracy when operating POSMaintain cash wrap organization and cleanlinessSuggest multiple add‐ons and sell gift cardsMaintain cash and POS media accurately and in compliance with Coach policyCreate lasting impression by genuinely thanking customer and provide reason to returnRepresent Coach brand appropriatelySTOCKROOM / WAREHOUSE:Receive shipment and transfersNotify Store Management when new product arrivesScan cartons/transfers, verifying store information is correctCommunicate all discrepancies to Store ManagementProcess shipment/transfers according to Coach standards and timeframesOrganize and clean stock room daily; to include offsite / remote warehouse as applicableShift/organize product in the stockroom; react to sell through and make room for new productManage stock levels/product ownership in back-of-house and sales floorPrepare and conduct regular cycle counts, as directedParticipate in store physical inventory counts, as scheduledMaintain Company Loss Prevention standardsSALES FLOOR:Regularly analyze sales floor to assess replenishment needsReplenish sales floor/assigned zoneReact to sell through and execute visual merchandising needs.Support sales floor activities, as directedEffectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customersRespond to customer requests confidently; partner with sales team or Store Management, when neededAdditional Requirements:Experience:
1-3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.Education:
High school diploma or equivalent; college degree preferred.Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.Physical:
Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days.Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
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Company:
CoachCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.Sales Support Associate Job DescriptionThe Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.Sample of tasks required of role:CASH WRAP:Greeting the customer with a smile and with eye contact and offering your nameInteract genuinely and naturally with the customerRead cues and determine customers’ needsConduct email/name capture, where permitted by lawMaintain accuracy when operating POSMaintain cash wrap organization and cleanlinessSuggest multiple add‐ons and sell gift cardsMaintain cash and POS media accurately and in compliance with Coach policyCreate lasting impression by genuinely thanking customer and provide reason to returnRepresent Coach brand appropriatelySTOCKROOM / WAREHOUSE:Receive shipment and transfersNotify Store Management when new product arrivesScan cartons/transfers, verifying store information is correctCommunicate all discrepancies to Store ManagementProcess shipment/transfers according to Coach standards and timeframesOrganize and clean stock room daily; to include offsite / remote warehouse as applicableShift/organize product in the stockroom; react to sell through and make room for new productManage stock levels/product ownership in back-of-house and sales floorPrepare and conduct regular cycle counts, as directedParticipate in store physical inventory counts, as scheduledMaintain Company Loss Prevention standardsSALES FLOOR:Regularly analyze sales floor to assess replenishment needsReplenish sales floor/assigned zoneReact to sell through and execute visual merchandising needs.Support sales floor activities, as directedEffectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customersRespond to customer requests confidently; partner with sales team or Store Management, when neededAdditional Requirements:Experience:
1-3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.Education:
High school diploma or equivalent; college degree preferred.Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.Physical:
Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days.Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
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