City of Los Angeles
COMMUNICATIONS INFORMATION REPRESENTATIVE 1461 (Revised 04-05-23)
City of Los Angeles, Los Angeles, California, United States, 90079
ANNUAL SALARY
$47,272 to $69,133; $52,575 to $76,880; and $56,605 to $82,747. The salary range in the Department of Water and Power is $55,749 to $69,258; $58,338 to $72,474 and $65,417 to $81,285. NOTES
: Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer. Higher salaries are paid for night work. A Communications Information Representative operates a central voice telephone communication system or a two-way radio console; responds to incoming calls and e-mail messages from the public; routes telephone calls to the proper station; monitors and dispatches personnel via radio; enters and retrieves information from a computer-based system; relays messages received orally and in writing; places long distance and/or operator assisted calls; and does incidental clerical work. Communications Information Representatives may be required to work in various locations and/or on various shifts. MINIMUM REQUIREMENTS One year of full-time paid experience in a customer service call center environment responding to telephonic and/or electronic inquiries and processing requests for service or providing information to customers; One year of full-time paid office clerical experience; Graduation from a U.S. high school, G.E.D. or equivalent from a U.S. institution, or a California High School Proficiency Examination (CHSPE) certificate. PROCESS NOTES Applicants who lack six months or less of the required experience may file for this examination. However, they cannot be appointed until the full experience requirement is met. Positions within the Departments of Airports and Transportation require Department of Justice clearance. In addition, some departments may require background investigation clearance. Applicants must list their school name and location, and completion date in the Education Section of the application. Applicants who fail to provide this information on their application will not be considered further in this examination and their application will not be processed. SELECTIVE CERTIFICATION The ability to speak or write a language other than English. One year of full-time paid experience dispatching public safety personnel using a Computer Aided Dispatch (CAD) system. One year of full-time paid experience providing customer service and entering service requests in the MyLA 311 system and DWP’s Customer Care & Billing (CC&B) system in support of Sanitation-related programs in the solids, cleanwater and stormwater programs. Applications will only be accepted on-line on the dates listed in the "Application Deadline" section of this bulletin. Examination Weight: Technical Exercise . . . Advisory Interview . . . . 100% The examination will consist of an on-line advisory technical exercise and an interview. In the interview, the following competencies may be evaluated: Judgment and Decision Making; Attention to Detail; Self-Management; Fact Finding; Customer Service; Follow Written Directions; Listening; and other necessary skills, knowledge, and abilities. Additional job analysis information can be obtained by going to
this link
and clicking on Competencies under Communications Information Representative. NOTICE
: This examination is based on a validation study. As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
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$47,272 to $69,133; $52,575 to $76,880; and $56,605 to $82,747. The salary range in the Department of Water and Power is $55,749 to $69,258; $58,338 to $72,474 and $65,417 to $81,285. NOTES
: Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer. Higher salaries are paid for night work. A Communications Information Representative operates a central voice telephone communication system or a two-way radio console; responds to incoming calls and e-mail messages from the public; routes telephone calls to the proper station; monitors and dispatches personnel via radio; enters and retrieves information from a computer-based system; relays messages received orally and in writing; places long distance and/or operator assisted calls; and does incidental clerical work. Communications Information Representatives may be required to work in various locations and/or on various shifts. MINIMUM REQUIREMENTS One year of full-time paid experience in a customer service call center environment responding to telephonic and/or electronic inquiries and processing requests for service or providing information to customers; One year of full-time paid office clerical experience; Graduation from a U.S. high school, G.E.D. or equivalent from a U.S. institution, or a California High School Proficiency Examination (CHSPE) certificate. PROCESS NOTES Applicants who lack six months or less of the required experience may file for this examination. However, they cannot be appointed until the full experience requirement is met. Positions within the Departments of Airports and Transportation require Department of Justice clearance. In addition, some departments may require background investigation clearance. Applicants must list their school name and location, and completion date in the Education Section of the application. Applicants who fail to provide this information on their application will not be considered further in this examination and their application will not be processed. SELECTIVE CERTIFICATION The ability to speak or write a language other than English. One year of full-time paid experience dispatching public safety personnel using a Computer Aided Dispatch (CAD) system. One year of full-time paid experience providing customer service and entering service requests in the MyLA 311 system and DWP’s Customer Care & Billing (CC&B) system in support of Sanitation-related programs in the solids, cleanwater and stormwater programs. Applications will only be accepted on-line on the dates listed in the "Application Deadline" section of this bulletin. Examination Weight: Technical Exercise . . . Advisory Interview . . . . 100% The examination will consist of an on-line advisory technical exercise and an interview. In the interview, the following competencies may be evaluated: Judgment and Decision Making; Attention to Detail; Self-Management; Fact Finding; Customer Service; Follow Written Directions; Listening; and other necessary skills, knowledge, and abilities. Additional job analysis information can be obtained by going to
this link
and clicking on Competencies under Communications Information Representative. NOTICE
: This examination is based on a validation study. As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin. AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER
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