Payroll Leader - Americas

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.Job OverviewReporting to the Global Director, PACE (Payroll, Automation, Customer Experience), the Regional Payroll Manager – Americas is responsible for oversight and governance of payroll operations for the Americas and operates within the Global PACE organization. This role is responsible for day-to-day operations, oversight and governance of the NA payroll and employment tax portfolio, SOX and controls, and related activities. In addition, this role is also responsible for leading and fostering proactive collaboration with customers and key internal and external business partners and stakeholders while driving operational excellence throughout the service delivery model. The leader for this role must demonstrate and have a proven track record for payroll operations throughout the Americas, while being able to lay out a vision and strategy for continued growth of the service delivery model. Strong background with and working knowledge of payroll regulations, labor and employment tax regulations, and applicable end-to-end activities encompassing payroll operations.The successful candidate for this role must be able to work through ambiguity, be self-motivated with the ability to piece together facts and data necessary in order to identify issues, propose solutions, make decisions and operationalize necessary change to improve operations and service delivery. This leader must have a strong end-to-end mindset and understanding for all payroll operations, including the up and down stream impacts to payroll operations and the customer service delivery model. A focus on continuous process improvement, through SOPs, systems, integrations, RPA, etc., is key to ensuring the Americas payroll operations remain cutting edge while our service delivery continues to delight our customer.To be successful in this role, the Regional Payroll Manager – Americas must be a payroll SME, including wage and hour laws, payroll processing and associated compliance/regulations, Federal and State Tax legislation and regulations, Canada legislation and regulations, knowledge and experience with payroll throughout LATAM, all with a demonstrated ability to handle large, complex payroll operations timely and accurately. The ability to understand and apply compliance and regulations, tax legislation, and E2E process standardization in support of World-Class payroll service delivery is paramount to success in this role.This individual must be an independent thinker with the ability to work with little day-to-day direction. Most critical is the ability of this individual to provide leadership, guidance and oversight to payroll staff and internal partners regarding payroll, employment tax actions, policies, and procedures. In this leadership role, this individual must be able to foster and drive engagement, trust, transparency, and accountability across the PACE organization. Focusing on Intuit’s Leadership Playbook, leadership success is seen and defined by Leading with a Clear Vision while aligning to overall PACE and organizational goals; Building a High-Performance Culture which will accelerate performance through agility and velocity; and Driving Winning Results by prioritizing work and resources while maintaining a focus on extreme ownership, accountability, and outcomes.QualificationsBachelor’s degree preferredCPP or other certification preferred15+ years of experience in payroll related operations throughout the Americas, with a minimum of 10 years of payroll and employment tax experience in a large, complex organizationApply documented rules, past practices, or instructions on an independent levelAbility to work in a fast-paced, agile environmentAbility to process and connect information in times of ambiguityDemonstrated ability to hold information confidential with excellent judgmentAbility to manage time, prioritize deliverables, multi-task and work under pressure in a dynamic work environmentExceptional organizational, analytical, research and problem-solving skillsIntermediate to advanced analytical skillset, including the use of Excel, Alteryx and/or other toolsExcellent interpersonal, oral and written communication skillsDemonstrated working knowledge of employer benefits and treatment in payrollPrior payroll implementation experience, including E2E integrationsDemonstrated ability to work in a team environment while fostering growth and development of resources throughout the PACE organizationExperience with Workday HCM and ADP payroll systems highly preferredResponsibilitiesResponsibilities include, but are not limited to the following:Organize and lead staff ensuring a fully efficient payroll operation throughout the AmericasVerify and maintain compliance with government payroll/tax requirementsKeep abreast of current and changing payroll and employment tax lawsMust have a broad and deep understanding of payroll operations, including reporting and year-end activitiesBroad understanding of requirements throughout the region, including the US, Canada, and LATAMReview and audit current processes to ensure compliance, while recommending and implementing changes where neededStrong understanding of Time & Labor laws and requirements, with the ability to lead, strategize and implement changes as neededLead the daily/monthly/quarterly wage reconciliations and tax filing requirements, including year-end reporting, W-2s, W-2Cs and amendmentsResearch, determine root cause, and resolve incoming tax notices from various agenciesLead and perform audits of payroll and employment tax data prior to payroll completion while following all established controlsResearch, determine root cause, and resolve E2E processes impacting payrolls throughout the regionLead the internal or external audits and review of records, tax filings, SOX, and other related documentationMust have a general understanding and knowledge of payroll accounting while working closely with various organizational partners to ensure accurate GL & tax reportingRespond to complex payroll related inquiries from employees and/or key stakeholdersResearch and produce complex reports which may require in depth analysisLead work and provide direction for transitions in mergers, acquisitions, and divestituresAbility to work through payroll platform changes and implementations, various integrations, and related activitiesCommunicate effectively with various levels of management to ensure high level of customer support and positive customer interactionsEnsure department’s ability to meet all company deadlines and annual performance goalsDevelop, maintain and improve payroll processes, employment tax processes, and internal controls to preserve the quality, efficiency and overall effectiveness of all payroll functions while ensuring regulatory complianceManage vendors and system providers including compliance with service level agreementsManage monthly vendor partner invoices, associated PO’s and necessary accruals for monthly and quarterly accounting closeResponsible for tracking and testing of legislative/regulatory changes, application enhancements, and system modificationsSupport execution of SOX controls as well as internal, external auditsManage, coach and develop team membersConduct ongoing training for payroll staff to ensure productivity and knowledge of overall processes are maintained and improved

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