Hemmersbach GmbH & Co. KG
IT Onsite Technician
Hemmersbach GmbH & Co. KG, Atlanta, Georgia, United States, 30383
Recruiting contactContact us directly if you have any questions about this open job positionContact us
Your skillsTroubleshooting hardware, software, operating system issues and problems and fixing the issues without affecting / violating the hardware warranty or customer security compliance requirement.Hands on experience in installing, troubleshooting and fixing desktop, printer, laptop and other computer peripheral hardware problems.Basic knowledge of networking to perform smart hand activity under instruction-based activities at sites.Ability to lift / move computer equipment weighing up to 50LbsGood written and oral communications skills with clients and management. Good people skills.Your tasks
PC tech with Win10 experience to be a floorwalker and assist users before/after the Win10 migration takes placeThe tech will use a USB Drive to perform the Win10 migrations and/or software pushes using SCCMOneDrive experience a plus, but not requiredTech will be walking 4 floors and providing support to end usersAlign on the process used for migrating the devices to Modern WorkplaceHelp in the pre-requisites of the rollout for the usersHelp in the Win10 Azure Workplace rollout as per the planning from the PM associated with the projectMigrate the device with help from userHelp Users as part of the agreed actions on HypercareEscalate to related Project Manager in case of issues seenTracking of incidents and problem management if aligned in the processSupport and document in case of escalationsBe part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Your benefits
Buddy programInternal career development programInternational job opportunitiesOnboarding program
Your skillsTroubleshooting hardware, software, operating system issues and problems and fixing the issues without affecting / violating the hardware warranty or customer security compliance requirement.Hands on experience in installing, troubleshooting and fixing desktop, printer, laptop and other computer peripheral hardware problems.Basic knowledge of networking to perform smart hand activity under instruction-based activities at sites.Ability to lift / move computer equipment weighing up to 50LbsGood written and oral communications skills with clients and management. Good people skills.Your tasks
PC tech with Win10 experience to be a floorwalker and assist users before/after the Win10 migration takes placeThe tech will use a USB Drive to perform the Win10 migrations and/or software pushes using SCCMOneDrive experience a plus, but not requiredTech will be walking 4 floors and providing support to end usersAlign on the process used for migrating the devices to Modern WorkplaceHelp in the pre-requisites of the rollout for the usersHelp in the Win10 Azure Workplace rollout as per the planning from the PM associated with the projectMigrate the device with help from userHelp Users as part of the agreed actions on HypercareEscalate to related Project Manager in case of issues seenTracking of incidents and problem management if aligned in the processSupport and document in case of escalationsBe part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.
Your benefits
Buddy programInternal career development programInternational job opportunitiesOnboarding program