Bank of America
Director: GM Client Experience - AML KYC Escalation Coordinator
Bank of America, New York, New York, us, 10261
Director: GM Client Experience - AML KYC Escalation Coordinator
New York, New York
Job Description:
Candidate will be a part of the Client Experience team within the Global Markets (GM)line of business.
The Function
The Client Experience team is the front line unit who works with clients and internal partners to enhance the client experience, including Know Your Client (KYC) periodic refresh and remediation processes. We work in close collaboration with Global Markets Sales, GM KYC Client Outreach team and risk partners to support the client lifecycle end to end processes including the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.
The team acts as a coordination point for resolving issues/challenges as it relates to clients, including issues stemming from periodic refresh.
The Role
The Global Markets Client Experience – AML KYC Escalation Coordinator will help to resolve client issues across business sectors and regions around KYC requirements.
Role Responsibilities
Work closely with the GM KYC Client Outreach team to assist with requirement clarifications and escalations
Main point of contact for KYC escalations with GFC, AML Ops
Participate on calls with COS and clients to address KYC questions as needed
Partners with KYC support to review, challenge and communicate the KYC refresh forecast including any considerations as it relates to internal capacity as well as client population considerations
Oversees and resolves the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts
Consolidate and escalate client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes across lines of business and regions
Raise process issues and improvements that collectively help our clients
Partner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed
Represent Outreach on exam/audit/regulatory management from a FLU perspective, where needed
Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
Embrace a collaborative and output oriented culture
Required Skills
Bachelor's degree or equivalent years of experience; Juris Doctorate preferred
Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
Experience managing and/or running AML governance programs preferred
Must demonstrate a strong client focus
Demonstrable ability to work across lines of business, regions and global client groups
Understands how the client book fits into the overall business growth strategy
Understand big picture and ability to work well independently
Ability to initiate and build strong relationships with all levels of the organization
Excellent interpersonal skills for motivation, collaboration and encouragement
Professional Demeanor: Demonstrating patience, composure, and positive attitude.
Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
New York, New York
Job Description:
Candidate will be a part of the Client Experience team within the Global Markets (GM)line of business.
The Function
The Client Experience team is the front line unit who works with clients and internal partners to enhance the client experience, including Know Your Client (KYC) periodic refresh and remediation processes. We work in close collaboration with Global Markets Sales, GM KYC Client Outreach team and risk partners to support the client lifecycle end to end processes including the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.
The team acts as a coordination point for resolving issues/challenges as it relates to clients, including issues stemming from periodic refresh.
The Role
The Global Markets Client Experience – AML KYC Escalation Coordinator will help to resolve client issues across business sectors and regions around KYC requirements.
Role Responsibilities
Work closely with the GM KYC Client Outreach team to assist with requirement clarifications and escalations
Main point of contact for KYC escalations with GFC, AML Ops
Participate on calls with COS and clients to address KYC questions as needed
Partners with KYC support to review, challenge and communicate the KYC refresh forecast including any considerations as it relates to internal capacity as well as client population considerations
Oversees and resolves the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts
Consolidate and escalate client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes across lines of business and regions
Raise process issues and improvements that collectively help our clients
Partner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed
Represent Outreach on exam/audit/regulatory management from a FLU perspective, where needed
Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
Embrace a collaborative and output oriented culture
Required Skills
Bachelor's degree or equivalent years of experience; Juris Doctorate preferred
Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
Experience managing and/or running AML governance programs preferred
Must demonstrate a strong client focus
Demonstrable ability to work across lines of business, regions and global client groups
Understands how the client book fits into the overall business growth strategy
Understand big picture and ability to work well independently
Ability to initiate and build strong relationships with all levels of the organization
Excellent interpersonal skills for motivation, collaboration and encouragement
Professional Demeanor: Demonstrating patience, composure, and positive attitude.
Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.