Housing Authority of the City of Pittsburgh
Administrative Assistant - Resident Relations
Housing Authority of the City of Pittsburgh, Pittsburgh, Pennsylvania, us, 15289
Summary
The primary purpose of this position is to provide administrative assistance to the Resident Self Sufficiency Department. The incumbent will organize and prepare reports, track incoming requests, oversee and maintain filing/tracking systems, and support clerical tasks for the department.
All activities must support the Housing Authority of the City of Pittsburgh ("HACP" or "Authority") mission, strategic goals and objectives.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed. Supports administrative and clerical needs of the RSS, such as: receiving, logging, and distributing incoming correspondence; addressing requests for information; and maintaining supplies. Provides reception coverage to department by greeting visitors and answering/directing telephone traffic using the HACP communications network. Sends applicants and residents requests for additional information to complete accommodation paperwork. Mails accommodation letters to applicants and residents; communicates with various HACP departments regarding decisions and completed requests. Distributes documentation to bidders, vendors, and other customers as assigned. Maintains confidential files and records; assists in developing more efficient filing/record keeping systems. Develops, updates, and distributes regular reporting tools as assigned. Performs other duties as assigned.
Education and/or Experience
High School Diploma or GED equivalent is required, and a minimum of 3 years of experience in supporting professional staff with office, database and systems management. An equivalent combination of education and experience may be considered.
Technical Skills
To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Gmail). Must have the ability to learn other computer software programs as required by assigned tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Employees must have access to 24 hour reliable internet service. Employees must also have reliable transportation to and from work, as well as, to get to and from multiple HACP locations based on business needs and assignments.
The Housing Authority of the City of Pittsburgh (HACP) provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The primary purpose of this position is to provide administrative assistance to the Resident Self Sufficiency Department. The incumbent will organize and prepare reports, track incoming requests, oversee and maintain filing/tracking systems, and support clerical tasks for the department.
All activities must support the Housing Authority of the City of Pittsburgh ("HACP" or "Authority") mission, strategic goals and objectives.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed. Supports administrative and clerical needs of the RSS, such as: receiving, logging, and distributing incoming correspondence; addressing requests for information; and maintaining supplies. Provides reception coverage to department by greeting visitors and answering/directing telephone traffic using the HACP communications network. Sends applicants and residents requests for additional information to complete accommodation paperwork. Mails accommodation letters to applicants and residents; communicates with various HACP departments regarding decisions and completed requests. Distributes documentation to bidders, vendors, and other customers as assigned. Maintains confidential files and records; assists in developing more efficient filing/record keeping systems. Develops, updates, and distributes regular reporting tools as assigned. Performs other duties as assigned.
Education and/or Experience
High School Diploma or GED equivalent is required, and a minimum of 3 years of experience in supporting professional staff with office, database and systems management. An equivalent combination of education and experience may be considered.
Technical Skills
To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Gmail). Must have the ability to learn other computer software programs as required by assigned tasks.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Employees must have access to 24 hour reliable internet service. Employees must also have reliable transportation to and from work, as well as, to get to and from multiple HACP locations based on business needs and assignments.
The Housing Authority of the City of Pittsburgh (HACP) provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.