Account Manager

The Account Manager is responsible for providing exceptional client experience from project inception through to completion, with the focus on the successful coordination of print, mail, and digital communication projects. The Account Manager is responsible for managing the entire production process of jobs from the point of hand-off by the Account Executive through completion and will follow standard proactive communication practices between the Client, Manufacturing, and the Account Executive to keep all key stakeholders informed on daily status and project updates.RequirementsEssential Job Functions, Duties, and Responsibilities Develop trusted-advisor relationships with key accounts and client stakeholders.Meet with clients via phone, virtual, and occasionally face-to-face to understand their needs and explain product value.Communicate, deploy, and deliver updates to clients with the client's specific communication preference in mind regarding project updates and key deliverables. Adhere to best practices and defined workflow within the Account Management Department.Interpret client specifications for quote requests and submit pricing. Understand job costing, and specific client price lists.Collaborate with internal departments to ensure timely and successful delivery of solutions according to customer needs and objectives.Follow standard practices for writing clear and concise project instructions based on client expectations, production capabilities, and postal regulations.Generate distribution and mail list planning.Act on behalf of clients by reviewing art and data proofs and submitting alterations.Provide proactive and effective daily project status updates to clients including any changes in cost, paper, ink, production schedule, and invoicing.Respond promptly and efficiently to emergency situations for both the Account Management team and clients. Meet with internal and external clients to respond and resolve complaints and conflicts in a positive and respectful manner. De-escalate client concerns and feedback. Understand and use SeaChange billing system and specific client price lists. Ensure that clear communication and accurate billing invoices based on the specifications of the job are provided to the clients prior to sending. Communicate with other departments to provide or obtain information necessary to complete assigned accountabilities in a fully satisfactory manner.Act as a liaison and integrate efficient procedures within SeaChange systems cross-functionally throughout the organization.Other duties as assigned. Required Skills and QualificationsIndustry related mailing and print experience required.Excellent communication and writing skills to appropriately interpret and relay production instructions.Professional and proactive interaction with clients and internal clients is a key component of the position.Extensive knowledge of the print and mailing industries, high quality standards, mature judgement, and strong organizational work habits.Must have background using Microsoft Office products including Excel, Word, Outlook, PowerPoint, and Teams.SeaChange is committed to a work environment in which all individuals are treated with respect and dignity and expects that all relationships will be free of bias, prejudice, harassment, discrimination, and retaliation. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on race, color, creed, religion, national origin, ancestry, sex, sexual orientation, transgender status, gender identity, sexual expression, pregnancy (including childbirth, lactation, or related conditions), marital status, disability, status with regard to public assistance, age, familial status, genetic information, local human rights commissions activity, veteran status, uniformed servicemember status, lawful participation in the Minnesota Medical Cannabis Patient Registry, traits historically associated with race (like hair or wearing protective hairstyles), or any other status protected by federal, state, or local laws.