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Randstad

Service manager

Randstad, West Palm Beach, FL, United States

Job Summary: We are seeking a dedicated and experienced Service Manager to oversee the operations of our AV (Audio/Visual) Home Entertainment Systems service team. In this role, you will lead a skilled group of technicians, ensuring top-notch customer service and efficient project execution. The ideal candidate has a strong technical background in AV systems, extensive experience in team management, and a commitment to exceeding customer expectations. Required Qualifications:

  • Experience:

    • Minimum of 5 years in AV installation, service, or a related technical field.
    • Proven track record of managing a team, preferably within the AV, electronics, or home entertainment industry.
  • Technical Skills:

    • Deep understanding of AV systems, home theater setups, and integration technologies.
    • Familiarity with control systems (e.g., Crestron, Savant, Control4) is a plus.
  • Leadership Skills:

    • Excellent leadership and team-building abilities, with strong interpersonal skills.
    • Ability to inspire and motivate a team to achieve company objectives and deliver exceptional service.
  • Problem-Solving Skills:

    • strong analytical and troubleshooting skills to diagnose and resolve complex AV issues.
  • Communication:

    • Excellent verbal and written communication skills, with the ability to explain technical details clearly to clients and team members.
Salary Insights for West Palm Beach, FL:

salary: $70,000 - $90,000 per year
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

Key Responsibilities:

  • Team Leadership & Development:

    • Manage, train, and mentor a team of AV technicians, fostering a collaborative and high-performance work environment.
    • Conduct regular performance reviews, provide constructive feedback, and implement training initiatives to enhance team skills.
  • Service Operations Oversight:

    • Oversee daily operations, ensuring all service and installation projects are completed efficiently, on time, and to the highest quality standards.
    • Coordinate schedules, manage resources, and allocate team members based on project requirements and priorities.
  • Customer Service Excellence:

    • Serve as the primary point of contact for escalated customer service issues, working proactively to resolve any technical or service concerns.
    • Monitor and improve customer satisfaction by implementing feedback mechanisms and quality assurance practices.
  • Technical Expertise & Problem Solving:

    • Stay up-to-date on the latest AV technology trends and system integrations to guide your team in delivering innovative, high-quality solutions.
    • Diagnose and troubleshoot complex AV issues, providing support to the team as needed.
  • Project & Budget Management:

    • Oversee project timelines and budgets, ensuring cost-effective solutions while maintaining high service standards.
    • Collaborate with other departments (e.g., Sales, Operations) to streamline processes and achieve business objectives.


Skills
  • Leadership
  • Budget
  • Business operations
  • Service and Technology
  • Customer Service

    • Qualifications
  • Years of experience: 5 years
  • Experience level: Manager

    • Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    This posting is open for thirty (30) days.